Stayed here for a week, and the staff made me feel like i was a millionaire walking into my mansion. By the third day even the house keepers were saying good morning and good afternoon and addressing me by my first name. When a letter i was expecting was not at the front desk, staff member Toni promised me when i returned in the afternoon she would have located it. As promised the letter was on my table when i returned in the afternoon. This stay was by far the best hotel staff service i have experienced in my 6 years of travelling worldwide. If there was a 6th star option this hotel would rate it!