Recently traveling through Philly and needed to grab some takeout to take on the road while on a long trip. There is a lot of staff, but only a few workers. Staff was in the restrooms on their cell phones texting/ talking. Estimated time for take out was 12-13 minutes, the individual that took the order disappeared, 25-30 minutes later the order was brought out and set behind the bar. The busy bartender handed it over, cautioning us to make sure the oder was right, which it was. Frustrated by the set back in time, I called the restaurant from the road to ask the name and number of the district manager. After being left on hold for over 7 minutes, finally an assistent manager coming onto his shift was able to give me his number. I called and received a call back first thing the next morning. The district manager was very responsive and apologetic. I hope to see reviews in the future that will inidicate this Applebees is more consistent with the many we have gone to over the years. The food was good, but the service was slow and unconcerned.
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