Only stayed here one night, but there are many things to comment on. The hotel sent me an email about a week or so before my arrival and asked if there was anything they could do for me. I made 3 requests and told them the reason for my trip to Philadelphia. The person who checked me in upon arrival mentioned my local business, which was a very nice touch, and check in was quick and easy. Clearly they had read my email and were acting upon it. Good job.
The traffic in front of the hotel is a nightmare, but T (or is it Tee?) the parking guy/doorman/all around competent friendly guy in charge of the front of the hotel, made sure that cars were moved in and out swiftly. He is a delight and will make you feel welcomed. Valet parking is all there is, but it was a breeze.
The room décor was the busiest I have ever seen. Everywhere you looked there was a design or a color. The wall paper was crazy loud and the doors are yellow and there was lots of red, etc. I wish the décor had been more muted or refined, but be prepared for a sensory overload! I thought the room was small and there was no bathtub. Upon arrival, my 3 requests from the email were not taken care of, but when I returned to my room later that evening, everything was in place. I had asked for flowers and a nice bouquet appeared. I asked for a specific type of soda and no alcohol in the mini-fridge and that was taken care of. I asked for a small fruit plate and a chilled fruit plate was provided. Nice. However, the hotel provides no slippers (strange for a hotel with this service) and not knowing that these weren't provided, I called guest services and requested a pair of slippers. I was assured they were on their way. However, it took 2 more phone calls and almost an hour before 2 pairs of socks were brought to my room. The bathroom amenities are wonderful and there is a real hair dryer provided. The robes were terrific.
Breakfast was scrumptious, if not a bit pricey, and the valet service was quicker than promised in bringing my car to the front. Overall, the staff is all about service, and that is wonderful, but I'm not that crazy about the over-decoration of the rooms and the room was very small. The bed slept great.