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“Perfect tourist trap! Beware” 3 of 5 stars
Review of Hotel Monaco Philadelphia, a Kimpton Hotel

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Hotel Monaco Philadelphia, a Kimpton Hotel
4.0 of 5 Hotel   |   433 Chestnut Street, Philadelphia, PA 19106 (City Center East)   |  
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Ranked #1 of 83 Hotels in Philadelphia
GreenLeadersPlatinum level
Tenafly nj
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Perfect tourist trap! Beware”
3 of 5 stars Reviewed July 6, 2013 via mobile

Stayed two nights in two rooms over Independence Day weekend. The hotel is perfectly located for sightseeing the old city in Philadelphia! Right next to the constitution park and liberty bell, with many historical sights nearby. Rooms are nicely furnished with a wild splash of various bold patterns and yellow/blue themed colors.

The first impression was terrible; I said I am here to check in", the staff replied, "let me have you drivers license & credit card". What the ? I have never been greeted by such a rude remark at any hotels! She toned down, maybe after seeing my shocked frown, and was more presentable afterwards. She tried to work our room requests for awhile and finally found two rooms with two beds on the same floor.

Housekeeping left a sweet note for the tip, but the room was not vacuumed thoroughly. Hairs were found around bathtub, lots of dust still on the floor.

The hotel offers 5-6 pm wine & Sangria happy hour. The wines were so acidic that they were not drinkable. Sangria too sweet. We went to the bar the first night instead; the drink was sweet and lacking much alcohol. We also had a poor dinner service at the same Owl Tavern, reviewed under restaurant. We decided to eat elsewhere after first night's dinner. But it does offer refeeshing cold fruit scented water throughout the day and morning coffee in the lobby; there is no in-room coffee maker.

We needed to be somewhere the second day morning. Due to the weekend events, some of the roads near hotel were closed and the hotel gave out notes requesting that valeted cars be requested the night before. So my husband requested the car the night before and when he woke up in the morning, to be picked up at 10:15 am. Well, he still had to request the car(they hadn't done anything!) and wait for over 20 minutes for the car! This is after they charge $40/nt with supposedly in& out privileges. We decided to park at another lot for the second night after this pathetic service. The lot right under the independence park (off the 5th st) only costs $18 for 24 hrs.

The hotel charges $10 plus/day for wireless room service, $8/15 min for business center use with $2 per page for printing. They nickle & dime you, get away with less than ideal service. The location may make up for some of these mishaps but overall, not enough to make up for its many shortcomings. Great location, not so great service. May suit the tourists but not so for business travelers or those seeking serious service and comfort.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, July 9, 2013
Hi,

I wanted to thank you for reaching out and sharing such valuable feedback with us. It has helped highlight on areas we need to focus more attention on.

Please feel free to contact me to discuss your experience a little more.

My email is jessica.lavin@hotelmonaco.com

Best Wishes,
Jessica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,316 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Washington DC, District of Columbia
Top Contributor
80 reviews 80 reviews
20 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 4, 2013 via mobile

An amazing restoration of a beautiful building and corner across from the Independence Hall. Watched today's parade from my window and was as there as if I was down on the street. No attention to detail has been spared here. A traditional building as unconventional as you can imagine.rooms are spacious and inviting. Windows treatments allow you to create your own cocoon if you'd like.all the Kimpton properties I've been to have been top notch, but this is pretty extraordinary and I haven't yet gone to the rooftop. Excellent staff, Red Owl is unreal. Heart of the rebirth of a very safe and of course walk able Old Town/Society Hill. Everything you want to get to, starts here.

Stayed July 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, July 9, 2013
Hi Craig!

OMG! Thank you so much for showing us love, and while you were still here. There is no better love than that of an Inner Circle member!

Come back and visit!
Cheers - Jessica
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Albany, NY
Top Contributor
177 reviews 177 reviews
35 hotel reviews
Reviews in 79 cities Reviews in 79 cities
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed July 2, 2013

As can be expected from a Hotel Monaco, this is a wonderful hotel. Staff eager to please [especially the reception staff], rooms nicely furnished, incredible location [right across the Liberty Bell]. Rooms are really quiet. So quiet in fact, that when room service knocked in the a.m. and we practically yelled that we were still inside, she couldn’t hear us. Coffee and donuts provided in the a.m. There’s a nice rooftop bar which is one of the most popular bars in the city with lovely hostesses; however there’s almost no view from this rooftop bar [note: there is heavy, albeit super friendly and nicely dressed, security on Friday and Saturday nights because of this bar].

The signature daily wine hour was nice, albeit didn’t have snacks that other Hotel Monaco’s we’ve stayed in had provided. Also, the cutoff was strictly an hour; our previous experiences, this was a little more lenient.

Workout room really small for a hotel this size, and rather simply decorated. Probably expect more from a Hotel Monaco.

Reason I give the hotel a 4 instead of a 5:

~ valet park is a hassle. There is a SMALL area to pull up and get valet parked. We had to wait a bit because of cars in front of us, and unfortunately blocked traffic for a few minutes. I can’t imagine what the line up is like on a really busy time, especially if its rush hour. It was explained to us that it takes 15~20 minutes to retrieve a car, so call ahead. I had my daily driver, but leave your exotic sportscars @ home. The valet staff was really friendly and did their best to keep up.

~ our room had no view at all. There are rooms that face the interior, which overlook rocks and the A/C vents. We didn’t know there’d be rooms such as this; we might have upgraded.

~ the beer I opened out of the mini bar cracked at the lip when I opened it. Had been there for a while? Fortunately it was ‘paid’ for by the ‘welcome’ gift for Kimpton members, although with the broken beer, I’d used up the ‘welcome’ allotment. I know, this was my fault.

Actually didn’t know this is a new hotel. If you plan to visit Reading Terminal Market, the hotel is a 16 minute leisurely walk. I’d definitely stay here again.

Room Tip: Get a room with a view.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, July 9, 2013
Thank you so much for writing such a great review. I really appreciate you taking the time to share your feedback. It will help us grow!

Best Wishes - Come back soon!
Jessica
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Boston, Massachusetts
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2013

A friend recommend I stay here while I was on a business trip. I loved it! The first thing you should do is sign up for the Kimpton rewards program and then make your reservation. As a reward member, you'll receive free snacks during your stay which can come in handy in the middle of the night. I stayed in a Parkview King room which is an absolute must! The view over Independence park and the city in the morning and evening is really enjoyable. I didn't order room service, but the staff and front desk personnel are warm, friendly and professional. This hotel cares about their customers!!! Can't wait to return.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, July 4, 2013
I know I say that our staff cares about our guests, but to see it in writing, from a guest, means the world to me. Thank you so much for sharing your experience.

Come back soon,
Jessica
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2 reviews
5 of 5 stars Reviewed July 2, 2013 via mobile

Unbelievable night. My husband and I stayed for one night in June to celebrate our aniversary. Our king spa room was perfect for relaxing in a Giant tub after a day of touring. The Monaco is in the heart of old city perfect for seeing all the historic sites. We had mentioned that it was our aniversary when we booked the room so we were greeted with a pleasant "happy aniversary" when we checked in. Also, waiting for us was a aniversary surprise in our room!!! Kuddos to the Monaco for making our aniversary magical.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, July 4, 2013
I love that you said your stay was MAGICAL, because that means more to me than any ranking or score. To know that we helped give someone an unforgettable experience warms my heart. I hope that you will come back and see us.

Happy Anniversary!!
Jessica
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Winston Salem, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013

From the valet parker to the concierge to the waiter to the front desk we were well taken care of. The location was ideal and the hotel amenities were wonderful! Thanks, Monaco! The room was whimsically decorated. The concierge took time to answer all our questions and steer us in the right direction. We had a lovely stay and look forward to another visit!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, July 4, 2013
Our team doesn't just want to make our guests feel welcome, they want our guests to feel like family. You are welcome for the excellent stay, and thank you for telling us about it!

Best Wishes,
Jessica
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2013 via mobile

I travel ALOT for buissness spending 2-3 nights every single week at hotels. A co-worker mentioned hotel Monaco in Seattle and I was happy to see it pop up in Philly for my last trip. I booked it having no idea what I was in for. By far, extraordinarily far, this is my absolute favorite hotel. Every book and cranny makes me happy and overcome with happiness. From the gorgeous black and white wallpaper, to the bold yellow flowers on my carpet to every little details like the dachshund on my chair, is perfect. I took in every inch if my room and just fell in love. I opened the closet and even then was taken aback! Robes in leopard and SWEATER!!!! How ingenious!!! I'm head over heels for this sweater robe and thought id order one online. Come to find out, this particular one is ONLY available here!! Looks like this puppy is coming home with me! I cannot say enough about this beautifully colorful, eclectic, fun hotel that really struck a special place in my heart! I cannot wait to be back, and for sure, hotel Monaco has a permanent fan in me!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, July 4, 2013
I think you have just won our BEST Review award! I've got the biggest grin on my face, because you have described exactly how we want people to feel at the Monaco. Our Rocky Robes will soon be available on our Kimpton Style website, because they truly are the best thing since sliced bread! Thanks for sharing the love!

Safe travels & come back soon!
Jessica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco Philadelphia, a Kimpton Hotel

Address: 433 Chestnut Street, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #1 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Monaco Philadelphia, a Kimpton Hotel 4*
Number of rooms: 268
Reservation Options:
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