This is one of many hotels I have stayed in Philly, including their sister hotel, Palomar. First impression: it's around 3:30 and my room is ready, my sister's is not. No biggie, we put our luggage in my room and go to the adjoining tavern for a beer. Front desk says it will call her cell when the room is ready. We are told that the guest before her "didn't want to leave" which fills our heads with impressions of someone sick or drunk who can't leave...
About 4:30 after a beer, we still haven't heard from front desk so walk on over to check. We wait for about 10 minutes, then we are told her room is ready. Everyone very friendly and smiley, but no real apology.
My room is beautiful. Overlooking Independence Hall, bright and light. Her room across the hall is very dark and has a view of another wall. I feel slightly guilty as I had e mailed that since she got a better rate, I hope I would get a better room since we are so competitive. I sure did.
I love the kitschy décor, the extra outlets on the desk, the shower curtain that bows out, the fun robes. Hate that the bathroom has no fan, and the sliding door is loud.
See a wedding party in the lobby... uh oh. They had fun... lot's of fun. I was awakened many many times far into the night and morning with drunken screeches and partying. Just when I started to call down to the front desk the group would quiet. I would fall asleep, then the next wave would come. Not restful at ALL.
Breakfast at adjoining restaurant was delicious, very affordable. Very friendly staff.
Dropped by the front desk before going out for the day to ask a question. They asked about the stay so far and we told them about the noise. They said we should have called down (true) and that the party was checking out today. Very smiley and friendly. Get's me wondering why they would put regular guests on the same floor as wedding party guests.
Wine happy hour very crowded as a good portion of the lobby is under renovation and curtained off. We were asked by someone serving how are stay has been. Told her again about the noise, she apologized and comped us breakfast for the next day. Very nice gesture.
That evening we went to the rooftop bar. What a cool place, love it! Also crowd was very diverse, we were afraid it would be all spiked nude shoe wearing 20 somethings, but was not the case.
Also appreciated the elevator security where you must swipe your room card to stop on the hotel floors.
My college son bailed on staying a second night at the hotel as he said he needed sleep! I returned to the room looking forward to a restful evening. Then I discovered: The clock on top of Independence Hall is LOUD. And it bongs every hour on the hour... 3, 4, 5, 6, 7, 8. Not the melodic, church bell rings of Italy, but startling deep bongs. Certainly not in any way the fault of Hotel Monaco, but light sleepers should not sleep on this side of the hotel!
Also, just a weird thing, but many times the doorman and bellman were clustered together talking and did not grab the doors for us coming or going or ask if we needed a cab .
So, would I stay here again? Probably not as I love Rittenhouse and Four Seasons, and would choose Palomar over Monaco in this price range due to the quiet factor and my personal preferences. Would I recommend? With caveats. The location is fantastic, especially for first time Philadelphia visitors.
Light sleepers should not choose a room overlooking Independence Hall!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.