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“Can't wait to go back” 5 of 5 stars
Review of Hotel Monaco Philadelphia, a Kimpton Hotel

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Hotel Monaco Philadelphia, a Kimpton Hotel
4.5 of 5 Hotel   |   433 Chestnut Street, Philadelphia, PA 19106 (City Center East)   |  
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Ranked #1 of 83 Hotels in Philadelphia
Certificate of Excellence 2014
GreenLeadersPlatinum level
Alexandria, Virginia
Top Contributor
84 reviews 84 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
28 helpful votes 28 helpful votes
“Can't wait to go back”
5 of 5 stars Reviewed March 10, 2013 via mobile

The service on Check-In was great, and we received a number of great suggestions for dining, etc. The room was beautiful and quiet, the bed comfy, and the mini- bar stocked with great stuff.
We took a peek at the gorgeous rooftop bar and look forward to spending time there on our next visit. There were plenty of staff at the reception desk for the busy Sunday morning check-out, which was impressive.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, March 11, 2013
Dear Wendelfarb,

Thank you so much for staying us and for taking the time to write about your stay. I am thrilled to see you had a great experience with us and got to enjoy Stratus!

We can’t wait for you to come back either!!

Cheers,

Sean Flanigan
Hotel Manager
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1,534 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Mahwah, New Jersey
Top Contributor
231 reviews 231 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed March 10, 2013

We tend to like Kimptons and were excited to stay at this new property. From the moment we pulled our car up to the front door, everyone from the parking valet to the front desk attendant to the security at the rooftop bar was wonderful - everyone!

The whole staff seemed engaged in making sure we had a comfortable stay. The parking valet was super welcoming and knew about the parking discount for hybrid vehicles (although we learned at checkout this didn't get communicated to the front desk - however it was easily rectified and included an apology). The front desk made sure we were aware about the Kimpton features. The doormen were always enthusiastic and took great efforts to quickly secure cabs when needed.

Even security went out of their way - on our first night we were meeting friends up on their rooftop bar and upon arriving up there must have looked a bit dismayed at the big crowd. A security staff came up to us to suggest we visit one of the other rooms on the roof, and recommended his "favorite" - we had to walk outside on the roof and would never have known about it had he not pointed it out. We're really glad he suggested it as it was a great little modern library-like room with candles and various seating areas. Since it was so nice and quiet, the four of us decided to splurge and order a nice bottle of champagne. We got great service, with the waitress checking on us from time to time.

Like many Kimptons, this is a renovated old building furnished with Kimpton's own sort of modern/vintage style. We were plenty comfy, with a good bed and enough storage for two people. The bathroom was beautiful with lots of marble, and had a big counter and shelf. Housekeeping kept the room very clean. The only complaint we have is the shower was one of those walk-in setups where there is a partial wall of glass to protect the room from the shower spray. That worked OK if you stood in the right spot, but if you moved to the "wrong spot" in the large shower stall (as I did to have to shave my legs), you ended up causing water to pool on the floor. We see this as a design flaw.

All in all, we will definitely look into booking this hotel again when in Philly and hope that it will maintain its wonderful level of service.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, March 11, 2013
Thanks Anne C!!!

I am so happy to see you had such a wonderful experience with us. I can honestly say that the team here is one of the best I have ever had the pleasure to work for. They truly get it and are genuine in each and every interaction. I will be sure to share your review with the team so they can see how their hard work pays off!!

We look forward to welcoming you back!

Best,

Sean Flanigan
Hotel Manager
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west chester, pa
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 10, 2013 via mobile

We live in the Philadelphia area and decided to stay downtown for the night. This hotel is in a great location for tourists who want to visit the historical sites. Our room itself was very clean and quiet. The staff was very friendly and there were plenty of staff members to answer questions. The rooftop bar has a great atmosphere and would be a good meeting place for a small group. We will definitely look into staying there again.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, March 11, 2013
Hi Gail_m_k!

Happy to hear you enjoyed your stay with us! We are very lucky to have such a beautiful building and even better team!

Thanks again for the great comments.

See you again soon.

Cheers,

Sean Flanigan
Director of Luckiest Hotel Manager in the City
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 10, 2013

Had a fabulous stay here with my husband and 2 kids for flower show and sightseeing. Uber hip, clean and comfortable. The staff was kind and enthusiastic with the kids and promptly called us post check-out to say we'd left our ipad behind - so grateful. The Red Owl serves a fantastic brunch - try the homemade donuts.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, March 11, 2013
Thanks HobWilcofan!!

That’s great to see you had such a fabulous time! That was very proactive of the team to call you when you checked out about the missing item, I love reading stories like this.

I also love those homemade donuts; Chef Guillermo Tellez is a genius!

Come see us again soon.

Cheers,

Sean Flanigan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington DC
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 9, 2013

Today we went to the PHS Flower Show in Philadelphia. Lots of great exhibits, Subaru being one and the English theme was great. No matter. We are staying at the Kimpton Monaco on Chestnut Street. It is directly adjacent to Independence Mall over looking the liberty bell. We were greeted happily by the doorman who helped us with our car and the bellman who was great in taking our bags and getting us to reception. Check you the crystal chandelier as you enter the lobby it is in the shape of an old sailer frigate....unique to say the least. Though early the clerks checked us in no problem and helped us get our bearings by map to the show. The bellman helped us to our room showing us how to use the elevators and door key and offered to shows any of the workings of the room.

OK so now I am annoyed.....I've read some comments on TA and YXlp re staff.....let me tell you it's BS from my perspective. These people are friendly,helpful, cheerful, courteous, professional, etc., etc. basically they went out of their way to be nice to us. I think the hotel might have some trolls lurking on the popular rating sites or maybe someone in the hotel was just havin a bad day...but I did not see it. And I know what bad service is. What do these folks expect? Downton Abbey?

The room was reasonably sized...very comfortable for two for a few days. Decor, different....federal blue wall paper with white large geometric chained print. The pattern was carried over to the drapes. The main wall facing the bed had a large black and white print of a flute playing woman and a large peacock. Furnishings were Asian, modern roman, leather, maybe neoclassic but certainly eclectic. Lighting was ample, bed a comfortable king. Tv worked. Two lights were out, the outlet appeared to have no juice. Bath had a large standup shower...exactly what I like good water pressure and plenty of hot water. Rooms were comfortably heated...you control the thermostat. Carpet was clean. Different vibe from the Palomar another Kimpton in Philly.

No Wifi and it is an addon which is kind of a bummer.
Wine bar in the evening and coffee bar in the am. Wines were acceptable for freebies.

We very much enjoyed our stay. And I'd return here in heartbeat.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, March 25, 2013
Thanks Mdannap!!

I am so happy to see you had such a great time with us! I couldn’t agree more with you regarding the team here, they truly are the friendliest, helpful, cheerful, courteous, and professional I have ever had the pleasure to work for.

We can’t wait to welcome you back in a heartbeat!!

Cheers,

Sean Flanigan
Director of the Best Team in Philly
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Sacramento
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2013

Our room is in a good location, is interesting and comfortable, however, the service leaves a lot to be desired. We went to the hotel restaurant last evening and tried every trick we could imagine to get a waiter to bring us water and a menu. It was about an hour before anyone noticed us and we were hungry and thirsty from a long day of travel. The food was great, but getting noticed was very difficult. This morning when we ordered coffee, it took about 45 minutes to get a simple pot of coffee delivered. And at about 9:30 a staff person from housekeeping knocked, we said we would leave the room in about 30 minutes. When we returned, at 5:00 pm this evening, the room had not been touched and the coffee service tray was still here. We are scouting hotels for a large business trip of people from the West Coast and we will not be recommending this hotel.

Clearly service is not a top priority at this hotel, and fighting for basic things like getting noticed in the restaurant (when the restaurant was not even half full), getting coffee on time and getting your room made up is a problem.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, March 18, 2013
Dear Sandra K,

Thank you for taking the time to speak with me over the phone today about your visit. I want to assure you that service is very important to us and I have followed up with each department about the challenges you encountered.

Thank you again for the feedback and for speaking with me.

Best Regards,

Sean Flanigan
Hotel Manager
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1 review
5 of 5 stars Reviewed March 8, 2013

Service was the best we've had - especially doorman "T". Everyone had smiles, kindness, helpful input without being too much. My husband was overheard mentioning it was my birthday during our stay, and to our surprise a bottle of champagne and a delicious chocolate cake was brought to our room! The decor is happy and hip. Overall a delightful stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, March 25, 2013
Happy Birthday Dawna212!!

Thank you for picking Monaco as the place to celebrate! Sounds like it was fun and we wouldn’t want it to be any other way.

Come back and see us soon!

Best,

Sean Flanigan
Director of Wishing Happy Birthday
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco Philadelphia, a Kimpton Hotel

Address: 433 Chestnut Street, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #1 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Monaco Philadelphia, a Kimpton Hotel 4.5*
Number of rooms: 268
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