Monaco is the place where you want to be when you visit beautiful Philadelphia. Their super friendly staffs made me feel at home from the very moment I walked into the lobby. Everyone (and I say everyone) I ran into, from the doorman (James) to the front desk managers (Rob and Jonathan) and the concierge (Nasser) had smiles on their faces. I went up to my room and found another very pleasant surprise. A lovely welcome note from Casey in Guest Management was waiting for me on my desk. What a way to end a crazy day and a two hour car ride in foggy and rainy weather. And by the way, the hotel is just stunning from the sumptuous and charming lobby to the splendidly decorated guest rooms; I adore Kimpton because they love to please and pamper their guests and always go out of their way to exceed your expectations. I travel a lot and stay in many beautiful hotels around the world but Kimpton will always have a very special place in my heart. Thank you Rob, Jonathan, Nasser, James, Casey and all the staff at the Monaco for my wonderful stay and for making me feel so special. Keep raising the bar for the rest of the industry because they still have a lot to learn from you. Outstanding job and once again, thank you Monaco and Kimpton! Have a wonderful Holiday Season!
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