I stayed here for a week, so I believe that I can make a fair assessment of the hotel and my stay. The previous reviewer said it best: "It's the little things" that make this hotel not so great. It is certainly in a great location, near the universities and has a few delivery places close by. The free breakfast and dinner are great amenities and the food was actually pretty good. The female chef did an amazing job and was really nice! Now for the not so good.... I had to change rooms twice and would have the 3rd time, but I didn't have the energy to do so. The first room had thick layers of dust everywhere; with the allergies that I have, I couldn't stay in the room for more than 2 minutes without sneezing and going into an "allergy fit". Therefore, I had to switch rooms. They immediately switched me to a "cleaner" room, which it was....until I noticed the DIRTY USED WASHCLOTH hanging on the shower rack. Immediately I was grossed out and couldn't do it. The 3rd room was clean on the surface...until the next morning when I went to take a shower and noticed hair in the shower stall. I mean eeewww the main thing hoteliers need to know is to ENSURE THE ROOMS (especially BATHROOMS AND BEDS) are immacuately clean. I complained to the manager, and he promised to comp the night, WHICH HE DID NOT. I got a full bill without any additional rewards or anything. The housekeeping staff was great; the housekeeping manager sent someone to clean my room and she did a great job. Overall it's the little things that made this not so great of a stay. I probably will not choose to stay here in the future.
- Official Description (provided by the hotel):
- The suites in our brand-new University City property come in studio and one-bedroom sizes, all with top amenities and modern, attractive decor. Each suite includes a full kitchen with a refrigerator, microwave and twin-burner stove, and features separate living and sleeping areas with all the comforts of home and more. ... more less
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