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“Attentive Waitress” 5 of 5 stars
Review of Hilton Philadelphia City Avenue

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Hilton Philadelphia City Avenue
3.5 of 5 Hotel   |   4200 City Avenue, Philadelphia, PA 19131   |  
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Ranked #61 of 83 Hotels in Philadelphia
Glen Head, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Attentive Waitress”
5 of 5 stars Reviewed August 27, 2013

We recently stayed at your hotel for one night, after moving my daughter in at Saint Joseph's University. Since it was a long day for us, we decided to stay in and have dinner at Delmonico's.
My son was with us, who is gluten free. The waitress knew this, and informed us if we ordered anything that wasn't gluten free. She also suggested items for my son, and requested the kitchen to make a few items gluten free.

She was extremely attentive to my sons needs.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, September 24, 2013
Thank you for your stay during your daughter's move into SJU and for taking the time to post a review. It was a pleasure to read that you enjoyed your stay and that one of the Service Team went out of her way to do what she could to make your stay even more special. I have shared this review with all members of the team and personally complimented your server for a job well done.

Again thank you for sharing your thoughts about your stay and I hope that you will be a guest at the hotel again in the near future.
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421 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Chicago, United States
1 review
4 of 5 stars Reviewed August 27, 2013

Overall the hotel is very nice. The staff has always been helpful and polite, which is very much appreciated. The complimentary infused water, wonderful staff serving during the breakfast hour and the accessibility of the hotel to other amenities (i.e. Target and Starbucks) definitely makes for an even more enjoyable experience.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, September 24, 2013
Thank you very much for taking the time to post a review and share your thoughts about your stay. I was very please to read that you enjoyed your stay and that the hotel and its Service Team met your expectations. I will be sure to share your very kind comments with all members of the team.

Again thank you for your feedback and I hope that you will be a guest of the Hilton City Avenue again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

Great location surrounded by good restaurants just a few minutes from the downtown core. Safe neighborhood, warm and friendly staff with the quality of amenities you'd expect from the Hilton chain. My only gripe: why do they make you pay $10/day/device for WiFi? If Starbucks, McDonalds and lower end hotels can offer free WiFi, why can't they?

Stayed August 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, August 24, 2013
I want to thank you very much for your recent stay and for taking the time to post a review. I was very pleased to read that you enjoyed your stay and the hotel and its Service Team met you overall expectations. It is the goal of all members of the Team to ensure that the guest has a pleasant and enjoybable stay and it always a pleasure to hear from the guest that this goal was met.

Again thank you for your stay and for taking the time to share your thoughts. I truly hope that you will stay at the hotel again the next time you are visiting the Philadelphia area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stafford, United States
1 review
5 of 5 stars Reviewed August 15, 2013

This is a great hotel to prepare for the day ahead. Whether for relaxing and holiday, or for business. The restaurant has awesome food, the drinks are great, the rooms are spacious and the staff is warm and inviting. The valet was courteous and efficient with a helpful attitude and sincere interest in your comfort. I thorough enjoyed my stay.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, August 16, 2013
Thank you very much for your recent stay and for posting a review of your stay. You very kind words are greatly appreciated and I will be sure to share them with all members of the hotel team. It is always good to hear that both the hotel and it's Service Team have met a guest's expectations and assisted in making the guest's stay both pleasant and enjoyable. I hope to have you as a guest at the hotel again in the near future. Thank you.
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St. Louis, United States
1 review
5 of 5 stars Reviewed August 14, 2013

This hotel was luxury at a bargain price. The doormen were nice, the bellhop was nice and the room was luxurious compared to other Hilton's I've stayed in. The location was close to where we were visiting my son. I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, August 16, 2013
I want to thank you for your recent stay and for taking the time to post a review. I was very please to read that both the hotel and it's Service Team met you expectations and made your stay a pleasant and enjoyable one. I will be sure to share your very kind comments with all members of the team.

Again thank you for your stay and very kind comments. I hope that you will be a guest of the hotel the next time you are in the Philadelphia area. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
3 of 5 stars Reviewed August 12, 2013

Accommodations and staff at the hotel were very good with the exception of the restaurant and wait staff at the restaurant. They were unprofessional and literally rude they are the only reason our stay was tainted.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, August 14, 2013
Thank you for your recent stay and for taking the time to post a review. I would like to personally apologize for any issues that occurred with the Service Team in the restaurant and I assure you that I will share your feedback with all members of the team involved. It is the goal of all members of the team to ensure that each and every guest's stay is an enjoyable and pleasant one and I am truly sorry that the interaction with the staff in the restaurant was below expectations.

Again thank you for your stay and I hope that you will stay at the Hilton City Avenue the next time you are in the Philadelphia area. Your frank and honest assessment of your stay was greatly appreciated and valued and will be used to help us improve the operation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massapequa, New York
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 9, 2013

Exactly what you would expect from a solid Hilton property. Right on city avenue with good proximity to downtown Philly.

The rooms were clean and the building seemed well maintained. We ate breakfast in the restaurant. The buffet included omelets, hot and cold options including fresh fruit.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, August 10, 2013
Thank you for your recent stay and for taking the time to have posted a review. I was very happy to read that both the hotel and it's Service Team met your expectations. I will be sure to share your very kind comments with all members of the team. I do hope that you will stay at the hotel again the next time you are in the Philadelphia area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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