My family and I arrived in Phil. during early evening after a 5 hour drive to attend a funeral scheduled for the next morning. Staff was extremely disconnected-doorman included. Couple was checking in and took a little more time than usual. But more to that was the MOD or Front Desk Manager, a pudgy guy with a navy jacket, came out, walked passed me as I waited to check in, checked with the doorman to see if he was "ok", then returned to the back office. Ten minutes later, a guest arrived and was in line behind me. The Manager, walked from the back office again, saw me and the gentleman in line (couple was still at the desk), walked up to the gentleman behind me and asked HIM was he ready to check in. What do you think happened? The gentleman (who deserved to be called that) informed him that I should go since I have been waiting longer. Seems the manager went to the back and finally another front desk person came out and checked me in.
This was an intentional behavior of discrimination on the part of the manager. You see, I am a black woman and as much as I am a mature open-minded woman, I am extremely aware of great customer service and the attention to detail-I did not experience it that day.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Cheap Tickets, Hilton Hotels, Priceline, BookIt.com, Agoda, TripOnline SA, Booking.com and Tingo so you can book your Hilton Philadelphia City Avenue reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Philadelphia City Avenue Hotel Philadelphia
- Hilton Hotel Philadelphia
- Philadelphia Hilton