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“Wondeful Experience at the CIty Line Hilton” 5 of 5 stars
Review of Hilton Philadelphia City Avenue

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Hilton Philadelphia City Avenue
3.5 of 5 Hotel   |   4200 City Avenue, Philadelphia, PA 19131   |  
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Ranked #61 of 83 Hotels in Philadelphia
new york
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Wondeful Experience at the CIty Line Hilton”
5 of 5 stars Reviewed March 22, 2008

After having read a few of the other reviews, I was a little apprehensive about our stay at the Hilton City Line...but, I am happy to say, I was nervous for naught. The hotel was recently renovated, so the issues mentioned previously are not applicable. Our room was CLEAN & new, the lobby was warm and welcoming, the staff was superbly trained and friendly, and the valet service was a big help to a mother of an active 7 month old. I must particularly single out CHANDRA at the front desk for her pleasant professional demeanor, and prompt assistance with all our issues. She truly made our stay special, and we thank her for all her help. The hotel provided a tremendously expansive buffet breakfast, and the chef was more than happy to accommodate my picky omelet requests (one egg yolk, rest egg whites, no oil, etc.). We also ordered room service, and we very pleased with the quality of the food. One aside to hotel management..the old menus in some of the rooms need to be replaced so availability of items are accurately represented. When entering and exiting the hotel, we were always pleasantly greeted by either the concierge, the bellman, or the hotel manager. The always asked if there was anything we needed, and we were grateful for the assistance they provided. We were unfamiliar with the area, and needed instructions, and were promptly helped. On word about the area...this is not in central PHILLY, so be aware when you make the reservation. It is, however, very close to the train line, so you can reach anywhere in Philly via the train. Fortunately for us, it was right around the corner from our in-laws and the university, so the location was perfect. Also, we drove in, and the area was easily accessible by car.

ALL things considered, we were very satisfied and pleased with our stay, and will definitely stay again.

  • Liked — location
  • Stayed March 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Marlboro, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 19, 2008

My office team and I stayed at the Hilton City Ave. for a conference being held there. I have to say I was not really that impressed. First of all, the location is not that great. It's a 20 min-20 dollar cab ride to all the "action" in Philly. If you're not familiar with the area the website can be misleading, as it's not walking distance to anything.

The restaurant selection in the immediate area leaves much to be desired as well. The only restaurant you can walk to is a Chili's- we ate lunch there. We ended up staying in for dinner on the second night and ate at Delmonico's. The steaks were awesome and our waiter was great. The Polo Lounge on the other hand was not so good. The staff was downright rude at times, and the food was just OK (my salad had brown lettuce in it).

Some of the hotel staff were friendly, some not so much. Rooms and decor were clean and modern and the beds were really comfy. Oh, the outlet in the bathroom must have some sort of governor on it because my hairdryer ran soooo slow! I was not
a happy camper! I know- petty maybe, but it took me a half hour to dry my hair! I'm a woman, these things are important! :)

Overall, just OK. If you want to see Philadelphia and all it has to offer without going broke on cab rides, don't stay here!! If you have to stay for a conference in the hotel you'll be OK!!

  • Liked — The water dispenser in the lobby that was diffused with different fruits everyday!
  • Disliked — The location of the hotel
  • Stayed March 2008, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 28, 2008

We stayed one night at the Hilton CityLine for an event at the hotel. Friends of ours had blocked a group of rooms for a reduced rate, $149 from $164 for a kingsize bed double occupancy. We would surely stay there again.

The driveup was well staffed by friendly valet who even remembered how we had packed the car the next day on check out; the reception was most helpful and welcoming; less than 3 minutes later we were in our room with our luggage delivered. There is a warm gas fireplace and fresh fruit, plus an oak bar in the lobby. It was a relaxed feeling.

The hotel has undergone a major internal renovation. We had asked for a "new" room just to be sure and indeed it was new. The bed was excellent, with the soft thick down blanket; the bathroom was well stocked with double sinks, a classic desk was in the corner adjacent to the large window looking west; cheap wifi internet access, flat screen lcd tv, modern double cup european coffeemaker, ottoman with leather easy chair was a nice touch, and the blinds were durable to keep out sunlight if we wanted. No one rushed us out in the am and there was a nice looking buffet available which we passed on since we had a brunch event with the party group in a lovely conference room.

There is a pool and exercise room, we did not check either out.

There is a small mini shop in the lobby, and plenty of local options within a half minute drive either direction, and the major highways are close as well, Rt 23 and 76. This is a busy strip, most of Cityline is, but our room was extremely quiet, so we could have been anywhere... You can see the Philly skyline from the parking lot.

Considering the reviews below, positive and negative, I would say that the refurbished hotel deserves a 2nd look by any who missed it, since at this price, you cannot really do better in the area. This place deserves a solid 4 of 5 stars.

  • Liked — The clean and new feeling
  • Stayed January 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 11, 2007

Stayed at the Hilton for 3 nights. The room was spotless with very comfortable bedding. Nice furnishings and single shot coffee/tea maker was great. Love the lounge area for drinks and the breakfast buffet is more than adequate with a nice selection. Staff was pleasant and helpful. Will be staying again this week as it's the only game in the area unless you want to spend more at the sister property next door.

  • Stayed August 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, NE
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 6, 2007

Customer Service was lacking - especially by Kathryn at front desk. And, when packing, preparing to check out... found bed bugs in the couch that had migrated to our suitcase. BED BUGS!

Stayed April 2007
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHLPHHHF, Manager at Hilton Philadelphia City Avenue, responded to this review, February 26, 2008
No guests including the one who posted this story has ever complained about bed bugs in this hotel. The hotel does not currently have bed bugs, and has never had bed bugs. The hotel is very aggressive with their pest management practices with a national pest control company servicing the hotel on a weekly basis. The hotel continues to be a safe and clean environment for all of our guests. In addition, the hotel is in the process of completing a 5 million dollar guest room renovation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hackettstown, New Jersey
Top Contributor
63 reviews 63 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed May 2, 2007

Arrived at 7 PM. About $30 cab ride from airport. The bell hop was quick and helpful. The "check-in" kiosk did not print out room info but did issue key. Front desk staff not particularly helpful or apologetic. Room a bit tired. An old phone message on the system from several days earlier for a previous occupant. Safety latch on door missing a couple of screws. Room generally a bit "tired" looking. Internet is $13 for 24 hours. Small single cup coffee maker was terrific! Delmonico's is OK for dinner, not great, just OK (but very expensive).

  • Stayed May 2007
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cross River, NY
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 18, 2007

Booked a room w/two queens for a family Bat Mitzvah weekend. Upon arrival at 4pm (check in is at 3pm), they tried to give us a filthy room with two doubles instead. We agreed to wait an extra hour or two for the "queen" room to become available. We called the hotel at 6pm, and were told that the room was available, and our luggage would be put in the room (it wasn't). Upon our arrival back at the hotel at 10:30, it then took 30 minutes to bring us with our luggage to our room.

This room was not as disgusting as the first, but there was hair (not ours) in the bathroom, and some kind of orange glop on the lampshade. The next morning (around 9am), we showed the head of housekeeping the lampshade, and asked that it be removed. We were gone all day, and arrived back at the hotel at 4pm, to find that not only had our room not yet been cleaned, but the lampshade was still there. Absolutely disgusting.

The hotel itself is pretty, the rooms are ok - although the blankets and bedspreads are typical, cheap & basic - the kind you hate to touch. The only positive aspects of the hotel were the bellman and the food. Breakfast and dinner at the steak house were both very good.

Would not stay there again if you paid me.

  • Liked — Food
  • Disliked — Service & lack of cleanliness
  • Stayed March 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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