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“Great accomodations but iffy service...” 4 of 5 stars
Review of The Inn At The Union League

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The Inn At The Union League
1450 Sansom Street, (between Broad and 15th Streets), Philadelphia, PA 19102 (City Center West)   |  
Hotel amenities
Ranked #31 of 82 hotels in Philadelphia
Lee's Summit, Missouri
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
“Great accomodations but iffy service...”
4 of 5 stars Reviewed January 22, 2013

I've been a member for over 20 years and I love the place but the service needs to be taken up a bit. The phone manners of the staff I've dealt with are less than expected and the staff in the restaurant at breakfast has been sub-par the last three times I've been there. From staff gathering at the hostess stand to chit chat while my coffee cup sits empty to 3 staff working on silverware and glassware ignoring the guests to the point I got up and retrieved the coffee pot myself. It's a shame. Seems like a bunch on 20 years olds working and nobody training them or looking after them.

Room Tip: The rooms are a bit smallish but for under $150 around the corner from the Ritz Carlton at $495 a ni...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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61 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2013

We stayed at The Inn At The Union League for a wedding in December and mostly loved it. While the rooms were not what you'd call modern, they were comfortable. The service at the fitness center was outstanding and the hotel staff was friendly and helpful. They saved me a bunch of money by setting me up with a private cab for a trip out to the suburbs. There were 2 or 3 different bars, including a cigar bar, and there were 2 lunch and dinner restaurants which were, unfortunately, booked solid. However the concierge took good care of us and arranged an excellent meal for us at Davios. The location was excellent with many great restaurants within walking distance. It was also very reasonably priced. The coat and tie requirement for the 2nd floor was different but made for a nice atmosphere.

Room Tip: Ask to be told the exact kind of room you are getting. Some are larger and nicer than others.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lititz, Pennsylvania
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 11, 2012

My husband is handicapped & when the cab driver left us off at the front door with its massive steps we were a bit put off....a staff member standing near the huge doorway inside told us that the correct way to enter was off the side entrance....wish the cab driver had known as that was the address given to us & evidentally not the correct one. There was no offer to help us with the bags & getting to the right area for check-in! It was a 'do it on your own'.....
Other than that less than grand reception, our room was very roomy & nice - the drapes were closed for a reason - NO VIEW! The appointments were all right, but with the lights off the room became very dreary! The floor staff were friendly & accommodating, & I found out later - no tipping required. Breakfast was very good once we found that it was 'seat yourself'. Dinner was in a banquet room & very good...
Our wkend was with a reunion group so we had lots of time to 'catch-up' with memories of the '60's.
Be sure to tell the staff when you are calling in to reserve that one of you is handicapped. It maybe that you will need them when entering as there are a few steps.

Room Tip: If the drapes are closed - they are closed due to NO VIEW! Check with staff if you are dissatisfied...
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bryn Mawr, Pennsylvania
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2012

The Union League of Philadelphia has been modernized over the last 15 years and is now a vibrant and highly enjoyable urban oasis. Getting into the inn requires either reservations by a member or making use of a reciprocal agreement from a club you or someone else may already belong to. In the bad old days this was a fairly non-diverse and dying institution. That has changed and the inn now has a variety of great restaurants - in particular 1862 which may be the best restaurant in the city - a health club and floors of wonderfully restored period rooms. The room that I stayed in was comfortable but not overly luxurious. This is, though, not a place where you want to hang out in your room but really a place

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Colorado
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed here for a convention, and just loved the place. It has a very unique old world charm. Since this is an older place, the rooms are small, but impeccably appointed. The bed was a little soft for my tastes, but still everything you need in the room. Great old charm to the entire property, and the location for our purposes was awesome - close to so many historical sites. The cigar bar was by far the best place to just relax and have a drink. The formal restaurant provided a well complemented breakfast each morning. Evyerone was very nice, respectful of the hotel & its history, and of the guests! Enjoyed and will remember this stay and experience for a long time to come.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
76 reviews 76 reviews
41 hotel reviews
Reviews in 52 cities Reviews in 52 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 19, 2012

Was there for a business conference - good place, clean room, helpful staff, great location.
what i loved best is the cigar bar.
I eat a few times there, not in the high-end restaurant but in the bar. Food was delicious and priced well. My one complaint is the mattress. I had back pain after one night.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Top Contributor
103 reviews 103 reviews
8 hotel reviews
Reviews in 40 cities Reviews in 40 cities
146 helpful votes 146 helpful votes
2 of 5 stars Reviewed October 8, 2012

The Inn at the Union League left much to be desired. The reception and banquet rooms were beautiful and well appointed; unfortunately the beauty did not carry over to the guest rooms at the Inn. The room I stayed in was drafty, offered no privacy (as I could overhear every conversation in the hallway and I imagine that other guests could hear mine), and it overlooked a brick wall. For the money, I would rather stay at one of the many other beautiful Philadelphia City Center hotels.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Inn At The Union League

Address: 1450 Sansom Street, (between Broad and 15th Streets), Philadelphia, PA 19102
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Business Center with Internet Access
Hotel Style:
#30 Business Hotel in Philadelphia
Reservation Options:
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Also Known As:
The Inn At The Union League Hotel Philadelphia
Union League Philadelphia

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