I've stayed in this hotel twice this year and both times were a disappointment. When I booked this trip I had forgotten why I didn't like it last stay, the LONG wait for valet parking. I was immediately reminded upon arrival when no valet was within site when I pulled up. Had to go in and ask for a valet. They did show up in a few minutes so not a huge deal but way below the service I expect at any Marriott brand. There policy asks you to call for your car 30 minutes in advance. Yet in two stays I did that and still HAD TO WAIT for my car when I got downstairs. Unacceptable valet service in my opinion and they charge $40 per night for the valet. The valet is seriously understaffed and since it happened three times on two different stays I'd guess this was not a fluke but regular problem.
The best part of this hotel is the location. It is excellent. But there is also a full service Marriott, a Marriott Courtyard, and a Ritz Carlton on the same square so I won't be staying here again. All the other options are much better.
My room..... Dated furnishings is the best way to describe it. It needs some serious updates. Towels and bedding were pretty basic, upgrades amenities are needed here.
But the biggest problem for my stay was the noise. First the A/C was noisy. It sounded like someone was in the shower when it turned on. Engineering actually improved that problem by making an adjustment so I was happy about that. However there was banging noises both in the evening and in the mornings. It was the water pipes! And it is loud noises not just a little background noise. How did I know it was the pipes?? Well when I took a shower, half way through the shower the water stopped! Then made the banging noises, then the water started again. I mentioned this to the reception desk and they made note of it. But they didn't seem surprised so I suspect this a common problem. They need serious facility repairs at this location.
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- Also Known As:
- Residence Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Residence Inn