We stayed one night over labor day weekend and had a one bedroom - two queen bed - suite. The living space was a bit small but it was satisfactory. At check in, the front desk clerk saw that my daughter was holding a giraffe blanket and put a giraffe toy in the platinum rewards bag - it totally made my daughter's day and she still loves playing with that toy! It was a small but very thoughtful gesture.
Upon check in I did notice a strange odor in the room which I thought might be cigarette smoke either that or it was a funky left over smell from their cleaning products, either way I was not happy with the smell. I did call the front desk and they sent someone to check out whether someone had been smoking in the room or on the floor but that person couldn't smell anything.
Now on to the total lack of sleep we got that night....
The view of city hall was lovely but it is was very noisy that night- a lot of motorcycles going around and around the city hall block which made it difficult to sleep. When we arrived in the hotel the thermostat was set at 66 - a bit chilly, so I put it to 73, thinking that should be nice. It was HOT in the middle of the night and so my husband got up to lower the thermostat, and the a/c kicked in - what we didn't realize is that the A/C unit seemed to be housed in a closet in the wall so every time it kicked on it was so incredibly loud it woke us all up - including my toddler daughter who did not want to go back to sleep ...so between the motorcycle that kept us up initially and the A/C - upon check out we had all been awake since 3:30 in the morning...not a restful night at all!
We did inform the hotel staff about our horrible night sleep and they did give us a bonus points towards our Marriott stay. It was a nice gesture and kudos to them to try and "fix" things, but did not make up for the horrific sleep.
That being said, I might stay here again because it's so centrally located- just maybe not during the summer.
p.s. the breakfast buffet was ample and they did not run out of food, everything was hot and fresh. There were long lines to use the waffle iron...and people weren't always on their best behavior in line but that has nothing to do with the hotel, just the fact that "free food" and buffet lines makes people forget their manners.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for the nice comment regarding our Front desk agent who kindly gave your daughter the toy giraffe. We know how tough it can be traveling with kids away from home so we like to have little play toys and coloring books to have when they arrive or at breakfast time. Very sorry to hear about the HVAC thermostat not working properly during your night. At anytime of day please don't hesitate in calling the hotel front desk. We have engineering on duty 24 hrs a day to assist if needed like most hotels. I do apologize that you had to deal with that and the noise of motorcycles outside the hotel. Unfortunately there was alot of activity going on downtown with the Made in America Concert thus causing more traffic and noise than a normal weekend. It's great for business but can get a little louder than normal. I'm glad the front desk helped you out the best that they could.
Thanks again for staying with us!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.