I stayed here because my brother and I had early appointments at the UPenn Hospital and live out of town. The rooms were clean and from my understanding, recently renovated. The beds were very comfortable, the decor was pleasant, and the location was perfect. The hotel is right next to the UPenn bookstore and there were places to buy everything from food to clothing to toiletries within a couple of blocks.
The best thing about the hotel was the customer service. A few things stood out with regard to the interactions had with employees that work there. The most pleasant occurrence had to do with our room location. Initially, our room was about as far away from the elevator as possible. My brother was very sick and going back and forth from the room to the lobby took a lot of energy out of him. When realizing how far we were and what a toll it would take on him, I called the front desk asking if it were possible to move closer to the elevators. Not only were they extremely accommodating but they also brought the new key cards to us in out old room instead of having me go down to exchange them with our current cards. In addition, they offered to carry our bags and did not expect us to return the old card keys to the front desk.
Another nice surprise happened when I received a personal note from the manager of reservations welcoming me to the hotel and wishing me and my brother a good stay. Reiterating what she had said when I spoke with her to make the reservation, that if we needed anything, we should not hesitate to ask. I thought it was just a nice gesture from her.
Finally, any staff that we had any interaction or exposure to was extremely polite and helpful. I have no doubt that I will stay here again if I ever need to stay in the UPenn area. Great place and a completely fantastic experience.
- Official Description (provided by the hotel):
- The Inn at Penn is a traditional hotel with a contemporary twist. Our state-of-the art AAA Four-Diamond hotel is located on the campus of the University of Pennsylvania and is walking distance to shopping, restaurants and the great nightlife that Center City Philadelphia boasts. Complimentary wireless Internet is available throughout the hotel as well as an iPad in every guestroom plus PURE (hypo-allergenic) rooms, media hubs, refrigerators, and luxurious bath amenities are all included in our guestrooms. ... more less
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- Also Known As:
- Hilton Inn At Penn Hotel Philadelphia
- Hilton At Penn
- Hilton Philadelphia
- Hilton Inn Penn
- Philadelphia Hilton