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“Lovely place” 4 of 5 stars
Review of Hampton Inn Philadelphia Convention Center

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Hampton Inn Philadelphia Convention Center
3.0 of 5 Hotel   |   1301 Race Street, Philadelphia, PA 19107   |  
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Double HHonors Points
Ranked #27 of 83 Hotels in Philadelphia
New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Lovely place”
4 of 5 stars Reviewed January 23, 2013

I spent four nights in this hotel and I would love to stay there again when I go back to Philadelphia. The staff is helpful and welcoming. I really appreciated the free wireless internet, the complimentary breakfast in the morning and all day hot beverages available for guests, and the availability of the business center when I needed to print some documents. I didn’t check the hot whirlpool this time, but I hope to have another chance.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_weber, General Manager at Hampton Inn Philadelphia Convention Center, responded to this review, January 26, 2013
Thank you for taking the time to write your review of the hotel. We appreciate all the feedback we can get because it will make us better. Since you didn't use the pool or whirlpool this time hopefully when you return you will be able to use it.
Thank you for being our guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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963 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Lawrenceville, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

We had an excellent stay on New Years Eve. The location was great, especially given the price. The immediate area surrounding the hotel was isolated which was a little disconcerting when walking at night but the general area still felt safe.

The rooms were very clean. The beds seemed smaller than at other hotels and weren't the most comfortable but that wasn't a huge issue. The layout of the floors is confusing with multiple halls leading off from the elevators.

The staff in particular could not have been friendlier or more helpful, especially for people having to work on a holiday. They were quick with a smile or a restaurant recommendation. They really worked hard to create a festive atmosphere to bring in 2013 which I truly appreciated.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_weber, General Manager at Hampton Inn Philadelphia Convention Center, responded to this review, January 3, 2013
Thank you for taking the time to write this review. I'm glad you welcomed the New Year in at the Hampton Inn Philadelphia!! We really appreciate this feedback and every review gets passed along to the associates. Your comments about the hotel and surrounding area will help future guest make a decision.
Thanks for being our guest.
Roger Weber
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
Top Contributor
68 reviews 68 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed December 26, 2012

First keep in mind that the Hampton Inn chain is a limited service, budget minded, generally compact brand, and in this context, this is an easy 5 stars. Fantastic price. Spotless. Nicely decorated and lit. Very well equipped. Great location. This location has far better amenities than most Hampton Inns I've stayed at. Unusual to see a bar at a Hampton Inn, and this location also has a covered sidewalk patio area with a massive outdoor flat screen. The fitness center is also the best I’ve seen at a Hampton Inn with 7 cardio machines, a pulley system, and dumbbells with a bench. Indoor pool is smaller, but adequate, and has an adjoining hot tub.

The breakfast is mediocre, but it is unfortunately the standard for Hampton Inn, which in my opinion should be universally improved, and I have seen some individual Hampton Inn’s step above protocol and provide something a little better. But it’s included, and you have plenty of alternatives in walking distance.

Parking isn’t ideal, but it works. It’s in a lot across the street and the attendant was very sensitive to the fact that you are a hotel guest and treated you as such. $25 per day is extremely fair for downtown Philly parking with unlimited in and out privileges.

I saw a review that complained about the location because it is near a Greyhound terminal two blocks away that helps homeless people. Boo hoo. Like any hotel in a major city if you go a couple blocks in the wrong direction you’ll stumble across a murky corner. So don’t flaunt your jewelry, go the other direction instead, and you are one block from Reading terminal, China town, 3 blocks from avenue of the arts, and endless other sites and landmarks and museums. I saw another comment about it not being great for families. Sure it is, if you want to keep your family budget intact. The rooms are, again, compact, but fine for a family of four in a double bed room, so if you want to be downtown with a family of four and don’t want to pay a fortune, this works. I saw yet another reviewer get frightened at the signs that point out that they wash the sheets. The points of the signs is that they wash everything that comes into contact with your body, including the use of replaceable comforter covers. I hate to inform the reviewer that most hotels don’t use washable comforter covers so you are snuggling up to a comforter that usually doubles as a bed spread and hasn’t been washed in who knows how long.

Stayed December 2012, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_weber, General Manager at Hampton Inn Philadelphia Convention Center, responded to this review, December 27, 2012
Thank you for taking the time to write this review concerning your stay at the Hampton Inn Philadelphia. This feedback is extremely important to the staff because we use it as a tool to improve. Your description of the hotel and surrounding areas is well said. Hopefully future guests will read this information and understand the services and amenities we offer.
Thank you for being OUR guest.
Sincerely,
Roger Weber
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 7, 2012

I stayed in this hotel for 3 nights on a business trip. This hotel is literally right next to the Convention Center and very short (2 block) walking distance to the Chinatown. I love their coffee and it is provided 24-hour. The hotel always has staff available at the door greeting everyone. Great service. Free breakfast is no doubt a plus, but wish they provide more meat. Wifi is free but takes too long to log in but after that you are good to go. Overall, I am pleased.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_weber, General Manager at Hampton Inn Philadelphia Convention Center, responded to this review, December 10, 2012
Thank you for taking the time time to write this review concerning your stay at the Hampton Inn Philadelphia. We appreciate the feedback and I'm very pleased the Hotel's services and location met all your needs. Information like this will help future guets.
Thanks for being OUR guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, England, United Kingdom
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 4, 2012

Good location if your going to the convention centre. I was not. Here for a week I found the area quite and uncomfortable: near he greyhound terminal and a church that takes in drug addicts it doesn't exactly paint a great picture of Philly.
Breakfast is free, but to be honest I wouldn't pay for that slop (my colleagues and I ended up going to Reading Terminal for breakfast). The bar is quite depressing at night.
The rooms are big, however and they are clean (although I found it disturbing that the hotel mad a point of advertising the fact they washed the sheets for new guests - I would hope this was standard practice and nothing to feel the need to advertise so much).
May be coming back to the city on business next year, but definitely won't be staying here again.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_weber, General Manager at Hampton Inn Philadelphia Convention Center, responded to this review, December 7, 2012
Thank you for taking the time to write your review concerning your stay at the Hampton Inn Philadelphia. We appreciate the feedback and use it as a tool to improve. I'm sorry the location didn't work well for you and I apologize for that. The breakfast food is the standard Hampton food. We are required to have these items and change the hot food choices daily. I will forward your comments to Hampton.
Thanks for being our guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 4, 2012 via mobile

This hotel was well priced for its location. The rooms are small probably because the building is older? However, the rooms were quiet. Breakfast included which is a plus! The location was within walking distance to a lit if sites. The pool was clean and so was the gym. My only suggestion to the hotel staff is to periodically check the gym as many children were playing on the equipment. Not the hotel's fault.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_weber, General Manager at Hampton Inn Philadelphia Convention Center, responded to this review, December 7, 2012
Thank you for taking the time to write this review. I'm really glad you liked the location and the services of the hotel. The hotel is centrally located and works well for many guests.
Thanks for being our guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 3, 2012

Our two day stay was pretty good value but for me, travelling to Philadelphia for a weekend with small kids, it really fell down in the parking, breakfast and elevator departments.

Parking is $35 valet. You are told (pretty curtly) you may self-park but the nearby lot was full while we were there. I heard at least one guest complain that parking enforcement officers were lurking, and ticketed his car outside the hotel when he was just a minute late back to where there are a few spaces where you may load and unload for a short time. There is some on-street parking nearby, but at your peril, and the streets can be a little sketchy at night, I felt. $35 for parking your car overnight? Really?

The hotel's breakfast room was PACKED. You had to wait for a table, and the main room is windowless, overcrowded and, frankly not very pleasant. The overflow bar area was a bit better but you still had to fight your way to the buffet breakfast at the end of the breakfast room. These hotels' free breakfasts are a major selling point, so why not make them a bit better? My advice is to walk the 2 or 3 blocks to Philadelphia's famous Reading Terminal Market and get something there. But if you have small kids, it's not so easy.

Finally, the elevators were very, very slow. When we were trying to leave on the Sunday morning, they actually went offline for 20 minutes or so, meaning we couldn't get downstairs. Annoying, but not the staff's fault.

On the plus side the hotel staff were very pleasant, and the location is good if you need to be downtown, or of course for the Convention Center itself. But it's not a relaxing, family hotel, not by any stretch of the imagination.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_weber, General Manager at Hampton Inn Philadelphia Convention Center, responded to this review, December 4, 2012
Thank you for taking the time to write this review concerning your stay at the Hampton Inn Philadelphia. We appreciate the feedback and use it as a tool to improve. As you noted we had elevator problems during your stay, and I apologize for this. This is not normal and the service company corrected as soon as they could. The breakfast area can certainly get crowded at times. It really depends when you come to breakfast and the amount of people in the hotel. On weekends and holidays it is much more busy because there are 3-4 people in a guestroom.
I'm pleased the staff was accommodating and the location of the hotel worked for you.
Thanks for being our guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Philadelphia Convention Center

Address: 1301 Race Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Philadelphia
#17 Business Hotel in Philadelphia
#38 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Philadelphia Convention Center 3*
Number of rooms: 250
Official Description (provided by the hotel):
The Hampton Inn Philadelphia Center City-Convention Center is ideally located in downtown Philadelphia across the street from the Pennsylvania Convention Center and only blocks from many major companies. Philadelphia International Airport is only 30 minutes away. Our hotel is within walking distance to historic sites such as Independence Hall, the Liberty Bell, the Betsy Ross House, and Penn’s Landing, and only 15 minutes from the Wells Fargo Center, Lincoln Financial Field, and Citizens Bank Park. ... more   less 
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Also Known As:
Hampton Inn Philadelphia Hotel Philadelphia
Philadelphia Hampton Inn

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