I have stayed at this hotel 3x over the years. Our check in process was awful - we were charged a no show even though I had called and changed my arrival date. Next our rooms were not ready to later in the day when we requested an early check in. The two rooms we had were still dirty upon check in. While I spoke at length about my dis-satisfaction to Diana (the gm's secretary), as well as the front desk manager and really anyone who would listen our issues were never resolved. It was the LONGEST 6 nights (with two rooms) of a stay I have ever had and if it were not for a city wide event with limited hotel rooms we would have moved. As a SPG member that meant absolutely nothing to the staff and while Diana did try to help the cheese plate was nice but my room was still dingy, the bathroom was mediocre and there were still water spots all over my sink. To say this hotel is dated is an understatement - I know the lobby and general spaces were updated but the hallway rugs were filthy - day and night they were filled with trash, french fries, alcohol. I will never stay at the Westin Philadelphia again. In fact the company I work for we host 200+ events a year with 40 or so in the Philly area - I shared my experience with our VP or Meeting Planning and the Westin was pulled from any RFP list. For over $400/night we should have had not only better treatment, but should have been treated to VIP service given our dirty room. In fact, my colleague has photos of the dust, hair in the bathroom and trash that was in her room upon check in. What a disgrace this hotel is to the Westin and Starwood brand.
- Official Description (provided by the hotel):
- Situated in the heart of a city rich with history, The Westin Philadelphia is convenient to Liberty Place, upscale shopping, award-winning restaurants, museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center. Our hotel features 294 guest rooms with 19 suites, business center, fitness facility, and on-site dining at citygrange. ... more less
- Reservation Options:
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- Also Known As:
- Westin Philadelphia Hotel Philadelphia
- Philadelphia Westin