My fiancé & I were spending 2 nights in Philly to visit family and we were delighted to get a groupon for a hotel that fit our needs/desires. Upon arrival, I was impressed with the modern look of this Westin Hotel. We were welcomed with a smile by all of the staff (at valet parking & desk). Our room was wonderful. It was clean & sleek with a nice view and a great new (and very large) flat screen tv. During some down time during our stay, we visited the bar area. Although the staff were lovely, they were overwhelmed at times and we often waited a long time for a drink...so I suggest you use the bar as a place to grab an afternoon drink when it's quiet!
My problem with my stay is that when I left my room on Saturday afternoon at 2pm, the housekeeping cart was outside our room. I removed our "do not disturb" sign and we left for the day. Upon returning to our room at 11:30pm, I was upset to see that our room had not been touched. I called the front desk to inform them that our room had not been serviced: not cleaned, nor was the mini bar re-stocked with our drinks that we liked. They apologized & gave my fiancé (who went to the desk to get clean towels) two bath towels since we had no clean towels. When my fiancé returned, I realized they did not give him washcloths. I called the desk and asked for washcloths. A staff member came to the door with 2 RAGS. Seriously- 2 pieces of cloth that were cut from what looked like a duvet cover, with black stitching on the edges!!!! I told the staff member that these rags were unacceptable and that I would not be using them on my face. He related that the hotel was at full capacity, that they didn't have washcloths & that I should speak to someone else because he was "just the valet".
When checking out, I informed the hotel manager of the situation. He, in turn, comped our drinks that we had taken from the mini bar on our first night's stay. Sadly, we would've consumed more if our bar had been re-stocked!!! All in all, I don't think comping 3 cans of beer makes up for a disappointing return to our room after a long day enjoying Philly. I'd rather stay in an airbnb room if I'm not going to get room service AND it would cost less!!!
- Official Description (provided by the hotel):
- Situated in the heart of a city rich with history, The Westin Philadelphia is convenient to Liberty Place, upscale shopping, award-winning restaurants, museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center. Our hotel features 294 guest rooms with 19 suites, business center, fitness facility, and on-site dining at citygrange. ... more less
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- Also Known As:
- Westin Philadelphia Hotel Philadelphia
- Philadelphia Westin