On 9/12/13, I decided to book a last minute weekend getaway to Philadelphia in celebration of mine and my husband’s 23rd Anniversary (09/15/13). I reserved 2 rooms online, but the only options were for King beds, so I went ahead and booked them. We were bringing our children and other family members with us, therefore I emailed the hotel directly to address my concerns about the King beds because we really needed 2 beds in each room. I followed up my emails with a phone call to the hotel since I didn’t get a response right away. I spoke with Violletta and she was fantastic! She was so courteous and helpful and assured me that she would do her best to find the correct bed accommodations. The hotel had sold out of double beds because the Rock and Roll ½ Marathon was scheduled that weekend. After checking the system, she was able to upgrade 1 room to a suite because we were SPG Gold members and she found an accessible room with 2 double beds.
PARKING: We decided to drive in early and do the self park under the hotel, which I was told was NOT affiliated with the hotel and is a horror story in itself. Ended up paying $66: $36 for a 24 hour period, but because we left at 2 pm on Sunday (2 hours after our 24 hour period ended) we were charged an additional $30! TOTALLY INSANE – HIGHWAY ROBBERY! That’s more expensive than NYC parking!!! I tried to dispute this with the garage attendant, but he insisted he cannot do anything about the charges. He stated that I still saved myself money by not doing the valet through the hotel - yeah ok, whatever. Ironically enough, although he said they are not affiliated, he also stated the Westin was the only one that can do anything about the charges???? BEWARE of parking!
HOTEL: We arrived at noon. Coming in from the street, you go through the Valet area and up an elevator to the beautiful and cozy lobby. We were checked into 1 room (the one with 2 double beds - 909) because the suite was not ready yet. We were given the option of being called on our cell phones or just check back later around 3 to see if the room was ready. We chose to just check back later after lunch, left our luggage in the room and off we went. We returned to the hotel around 3 and there was a very short line of people checking in – maybe 2 groups (?). When it was our turn, all I needed to mention was that I was told to check back if my room was ready and presented a driver’s license. The gentleman went over to a different area and grabbed an envelope which had our room keys in it.
ROOMS: You cannot go in the elevator and select a floor without a valid key card.
Room 909 - Standard room with 2 double beds, but with a beautiful marble bathroom. Clean.
Suite 524 - Beautiful! Once you walk in, there was a ½ bath, a small foyer area, and the living room with a sofabed. Through the living room was a double door that led to the bedroom and a huge marble bathroom. The bathroom had a bathtub with shower plus a separate shower. The room was very clean. I am the type of person to inspect everything before I touch anything, so I was really impressed with the cleanliness of this room. We needed sheets for the sofabed, but instead of calling down to housekeeping, I found a very pleasant attendant with a cart in the hallway and I just asked her for the items I needed.
BAR: Went to the bar for some drinks and “Q” was an awesome bartender. He was VERY attentive and hard working.
ROOM SERVICE: On Sunday morning, my husband called in an order for a pot of coffee and less than 5 minutes later there was a knock on the door. They were very efficient and friendly, but very pricey. A $12.50 large pot of coffee that can only fill 5 cups even with cream, after service charges, tax and gratuity totaled over $24.00. I asked my husband for a copy of the receipt but they didn’t leave one, so I asked for a summary at the front desk when we were checking out. They couldn’t see the line charges on the system so the room service manager (?) came up to the front desk with a copy. She was the only person that didn’t smile. She looked mad that she had to come up with a copy of the room service check – don’t know her name. I saw all of the line charges and was shocked at all of the add-ons. I accepted responsibility for the charges and didn’t dispute anything, but at the same time I was very surprised they didn’t offer to subtract the duplicate tip line my husband accidentally added > $12.50 coffee + 5.00 delivery charge + 2.63 service charge + 3.00 additional tip + 1.61 tax = $24.74 large pot of coffee. YIKES! The price you pay for luxury, I guess. NOTE: They provide complimentary coffee in the lobby, which we were not aware of.
STAFF: Everyone we encountered, except for the room service manager (?), was really nice and professional - from the front desk staff to the bartender “Q”. They were all awesome!
We would definitely come back, but I will also do more research on parking, as that was the only sour thing that spoiled my weekend getaway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.