The inside of the hotel room far exceeded my expectations. Very clean, extremely comfortable bed, excellent shower, and plenty of room for us to stretch out (biggest city hotel room I've ever been in). Walls are a little thin but with such a wonderful bed it is easy to fall into a deep slumber. Location is also incredible. What is lacking is a friendly and welcoming staff that is very much needed in the non ideal layout. (I kept wondering if we were just missing the main entrance.) I always say customer service is what make a place but this time I learned that a complete lack of it is what brings it down. It did not feel like home for the night. It felt like just a room to lay my head... but I will give it a high rating for that bed and therefore would stay again.
- Official Description (provided by the hotel):
- Situated in the heart of a city rich with history, The Westin Philadelphia is convenient to Liberty Place, upscale shopping, award-winning restaurants, museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center. Our hotel features 294 guest rooms with 19 suites, business center, fitness facility, and on-site dining at citygrange. ... more less
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- Also Known As:
- Westin Philadelphia Hotel Philadelphia
- Philadelphia Westin