I have stayed in this hotel on many many occasions and always loved it. So much so that I have left a raving review with five stars in the past and recommend to all my friends that this is the place to stay when in Philly. Unfortunately, my most recent visit was disappointing and resulted in a sleepless night.
Upon checking in I realized that my room (724) was next to an ice machine room. I did not notice when walking past the ice machine room but quickly noticed when I was in my room and the operating noise from the ice machine sounded like a helicopter hovering outside my window (I literally looked out the window to check). I called the front desk, explained my issue, and was told that a technician would come to check it out. Never heard back from the front desk and after checking periodically if a technician was in the ice machine room, I honestly don't think he/she ever showed up. In addition to the excessive vibrating/humming noise from the ice machine (and the constant sound of ice falling and the door crashing shut every time someone used it), there is also a service elevator located in the same area. After an already sleepless night, I had the privilege of listening to carts, doors, and staff banging and clanking as they came off the service elevator and onto the floor, all morning.
I write this review as I am laying in my heavenly bed after a very sleepless night while still listening to that heavenly ice machine next door. As I mentioned earlier, I have loved and raved about this hotel for a long time and therefore will be back. Hopefully the Philadelphia Westin earns its five stars again during my next visit. If not, I will just hop across the street and give the Sofitel a try.
- Official Description (provided by the hotel):
- Situated in the heart of a city rich with history, The Westin Philadelphia is convenient to Liberty Place, upscale shopping, award-winning restaurants, museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center. Our hotel features 294 guest rooms with 19 suites, business center, fitness facility, and on-site dining at citygrange. ... more less
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- Also Known As:
- Westin Philadelphia Hotel Philadelphia
- Philadelphia Westin