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“Great stay, staff excellent” 4 of 5 stars
Review of Westin Philadelphia

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Westin Philadelphia
4.0 of 5 Hotel   |   99 South 17th St at Liberty Place, Philadelphia, PA 19103 (City Center West)   |  
Hotel amenities
Ranked #30 of 82 Hotels in Philadelphia
GreenLeadersBronze level
Easton, Pennsylvania
1 review
“Great stay, staff excellent”
4 of 5 stars Reviewed December 15, 2012

Our stay was wonderful. We brought our two children for an overnight and some Christmas fun in Philadelphia. We arrived a bit later than anticipated due to traffic. So by the time we pulled up to the entrance we were stressed and the children were going wild. The valet attendants greeted us with a smile and immediately set out to unload our luggage and get us into the hotel. We were whisked to check-in and up to our room in 5 minutes (maybe less). Our room was very clean and comfortable. The bathroom was spotless.
For dinner, we decided to stay in, let our 5 year old go crazy with room service and rent a movie. The menu had lots of appealing options, we ordered, were told 35 minutes, the food was delivered in 25 minutes. It was a feast, and very nicely presented. The woman who brought our table up was lovely and warm and took a lot of care to set us up nicely. She went the extra mile to make our 5 year old feel special by calling him "little prince". Being able to rent a very recent movie was a really nice treat.
One detail: of the two phones, only one worked and only on speakerphone. By morning even that didn't work. The staff offered to fix the phone immediately, but as we were an hour from checking out, there was no need. We would definitely stay again. The attentive and friendly staff make this a very nice place to stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren P, Manager at Westin Philadelphia, responded to this review, December 19, 2012
Reeve:

Thank you, your review was so lovely and meant a lot to us! We are thrilled that you enjoyed your stay with us, and we hope you make the Westin Philadelphia a Holiday Tradition in the next years. We have shared both your positive comments and your phone concerns with our staff to ensure more positive experiences for you and others in the future!

Thank you again, enjoy your holidays!
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806 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Baltimore, MD
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 11, 2012 via mobile

I stayed at the Westin while in town for a wedding. Overall staff was very nice and attentive but little things bothered me. Someone knocked on my door in the morning to ask about my checkout time. I guess they needed to turn over the room? One of the lamps was oddly unplugged and phone didn't work. I wanted to use the coffeemaker in the room, but it was dusty on the inside...Little details like that left me underwhelmed. Location is fantastic and conveniently accessible via Liberty Place. Parking is steep!!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lauren P, Manager at Westin Philadelphia, responded to this review, December 13, 2012
TravelingLoaf:

Please accept our apologies for the inconveniences you experienced, We certainly do not want to leave the little details you mentioned unnoticed!

I have shared your review with our housekeeping staff as a training tool. Thank you for taking time to write a review, and we apologize again for the mishaps.
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New York City, New York
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
Reviews in 25 cities Reviews in 25 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed December 10, 2012

We have stayed here a few times in the past and it's always been fine. But it's never really been more than fine. Nothing to really complain about, but nothing that makes me want to come back especially with all of the other hotels that are in the immediate area. Our room on the 15th floor (which happened to be a Starwood Preferred Guest Floor) was on the small side, especially the bathroom. Also the shower area was a little rusty and tired looking, plus some stains on the chair in the room.

Housekeeping was certainly pleasant, but dirty glasses that were in our room on Friday were placed on the floor outside of our room Saturday by housekeeping I guess when they cleaned the room, then were still there (half full of wine) Sunday late morning when we left. I think that is a little weird. Same kind of thing by the elevator... someone had left an old coffee cup on a table by the elevator on our floor on Saturday early morning and it was still sitting there when we left Sunday.

I know this has been mentioned before but I think the whole 2 elevator thing is a little annoying. And I also think that because you need to take an elevator to the lobby, the lobby ends up kind of "dead." It's just kind of dark and not an inviting place to hang out, and no one wanders in off the street to grab a drink or anything. I'm sure most people don't mind that, but sometimes if I am away for a weekend I like an atmosphere that seems a little more lively.

I do want to say that all of the staff we encountered were very nice so I definitely don't have any complaints at all there. But next time I am in Philly I am going to try something different.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lauren P, Manager at Westin Philadelphia, responded to this review, December 11, 2012
Josie:

Thank you or taking the time to write a review, the Holidays can be a busy time. We appreciate you taking a few moments for us, feedback is a gift!

Certainly we pride ourselves on cleanliness and I apologize that your housekeeping service was sub par, I have shared this review with Mark Chang, our Assistant Director of Housekeeping to assure that your issues will not rise again.

In addition I regret that you find our lobby inconvenient and dark, the double Lobby was built to ensure safety.

We understand that you have plenty of choices in Philadelphia and wish that you would give us another chance before you leave us for good! I invite you to e-mail me personally at lapasquini@westinphila.com and let me know what we can do to win back your business

Thank you again!
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Virginia
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 27, 2012

The Philly Westin is in a great location within easy walking distance of Rittenhouse Square and the Reading Terminal Market. It's a lovely old building that has been beautifully remodeled to accommodate the modern world..

Its standout point is the wonderful staff. The doorman remembered our names, relayed messages from our parents who were also staying there ("your Mom said not to wait up") and fished forgotten items our of our vehicle that had been valet parked. All this during a busy Thanksigiving weekend with lots of chaos going on in the background.

It has a couple quirks. The bathroom has a double shower head that's intended to hit both upper and lower back at the same time. It feels great, but is hung so low that anyone shorter than 5'9" has to stoop to wash their hair. And the desk is entirely too large for the space, guaranteeing that someone will stub their toe in the middle of the night.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lauren P, Manager at Westin Philadelphia, responded to this review, December 3, 2012
VirginiaVacationer:

What a lovely review, thank you so much for taking the time to write it! We will happily share your kind words with our front door/valet staff. As for our heavenly shower-heads, I apologize that you had troubles with them and I will share your comments with our engineering department!

Thank You Again!
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Washington, DC
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 26, 2012

For a number of years in a row now, my better half and I have travelled to Philadelphia for Thanksgiving and have stayed in Center City on Wednesday and Thursday. This year's "Priceline Winner" was the Westin (originally a Ritz-Carlton and then a St. Regis). Throughout the public areas you felt like you were still in the Ritz (which was built in the '80's when they had a template of sorts), with the clubby dark wood and pretty but formal furnishings throughout (rather un-Westin-like). The rooms themselves were more like the sleeker, modern-er stylings of a Westin property.

The hotel is in a great location only two turns off the 676 expressway (in Philly that's a bonus). Philly is an eminently walkable city, but if you don't want to do that (distance, unfamiliarity), cabs are plentiful. Rittenhouse Square is nearby, and with that so are some of the higher-end restaurants. I highly recommend Steven Starr's Parc from another recent trip.

The king room was pretty large (we were on the Starwood Preferred Member floor, but I don't know if that was why). The accents and the amenities were to be expected in a Westin---plush bathrobe, extensive toiletries and minibar selections, gorgeous TV, safe, etc. But oddly, they offered only one complimentary regular coffee for two people (you could buy the second one if you wanted), and there were no coffee stirrrers the first morning. Also, no morning newspaper greeted us either day.

We did have breakfast in the Winthrop & Valentine Restaurant (even that sounds stuffy, but it's a fabulous take on the names of the two lead characters in a popular Philadelphia-based movie...Google it!). The selections were fine---eggy things, pancakes, oatmeal, etc.), but my hash browns literally tasted like nothing. Not one potato molecule was evident. I was dumbfounded as to how this was possible. My egg/turkey/chpiotle salsa wrap was otherwise good. Two breakfasts with tax & tip were over $50. Yeah. Had drinks in the same restaurant bar Thursday night. Pretty busy with a lively crowd (escaped from family!). Our bartender lady was very friendly and chatted with everyone. And the Manhattans were well made.

The staff that we did encounter was pleasant and helpful, as needed. Cheery, as opposed to prim and proper. I like cheery.

I am a Starwood member and love Westin hotels (Heavenly Beds!). This one was very nice (as they all should be), but as I mentioned, there were a few really basic things that were off. But for our purposes---a crashpad, for the most part---it got our long weekend off to a great start.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren P, Manager at Westin Philadelphia, responded to this review, November 27, 2012
Daveb:

Thank you for taking time to write a review, we are happy that you chose us opposed to the other options available to you on the Priceline website!

We are thrilled that you enjoyed all of our Westin Heavenly Bed and Bath products while you were here, in addition to our bar!

I apologize for the hash-browns, I have showed your critique to our kitchen so they may adjust the problem!

Thank you again, and we hope that you choose us for your annual trip next Thanksgiving!
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Los Angeles, California
Top Contributor
76 reviews 76 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 25, 2012

We had a speedy check-in, and got some apple cider near the reception desk, which was nice! We both like the heavenly bed, and the room was nice and clean. They only had enough coffee for 1 person though, but oh well. We were having a pretty good stay at the hotel, and I was bored one morning and asked guest services to send workout clothes and shoes (part of their "westin workout" problem) so I could use their fitness center. The fitness center is small but clean and adequate, and the locker room was gorgeous! The floors were all marble or carpet, with wooden lockers, clean towels, and a small, clean sauna. The shoes and clothes they sent were new New Balance and really comfy. I'm thinking of buying a pair of those shoes now.

We unfortunately ended up with a plumbing issue in our bathroom on our last night around midnight. We called service express and they sent up an engineer right away. The engineer took care of the problem and then had hotel reception switch us to a new room down the hall. The engineer also brought us new room keys, so we didn't have to go down to the reception desk. The staff was really professional and quick and efficient at the sign of any problem, so in less than 10 minutes, we were in a new room watching tv in bed like nothing had happened. Upon checking out, I found out they didn't charge me for the workout gear as a courtesy.

Overall, the Westin was a really comfortable, friendly, professional hotel in a great location. The staff was extremely attentive and the room was lovely. The staff bent over backwards to make your stay stress free -- we'll definitely be returning in the future.

Room Tip: All the standard rooms are the same -- it's the middle of the city, so no real views anywhere.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren P, Manager at Westin Philadelphia, responded to this review, November 27, 2012
Plural:

Thank you so much for writing such a lovely review, we are always delighted to provide such service that you have mentioned!

We apologize that you had a plumbing issue during your stay, and are thrilled that you were pleased with our response! In addition if you notice that there is not enough coffee in your room please simply dial "0" and ask the Service Express agent to have more brought up to you!

Thank you again, we hope to see you again soon!
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New York City, New York
Top Contributor
62 reviews 62 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 21, 2012 via mobile

We came up for marathon and stayed the weekend. We stayed in a suite which was very spacious. The master bath was huge with a separate shower and tub, and the heavenly bed once again did not disappoint. The pullout was far from a heavenly bed but gives you space for another person if you need. The hotel itself has an elegant feel to it with nice couches and a fireplace in the lobby area. The gym has a good number of treadmills and a small weight area but big enough to get in a good workout. The area itself is walking distance to all of the good shopping and restaurants of Rittenhouse Square. Overall the Westin did not disappoint.

Stayed November 2012, traveled with family
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Lauren P, Manager at Westin Philadelphia, responded to this review, November 27, 2012
YankeeTravels:

We are so glad that you enjoyed the amenities that the Westin Philly has to offer, we hope that you will return soon!
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Additional Information about Westin Philadelphia

Address: 99 South 17th St at Liberty Place, Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Philadelphia
#12 Luxury Hotel in Philadelphia
#18 Business Hotel in Philadelphia
#28 Romantic Hotel in Philadelphia
#29 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Philadelphia 4*
Official Description (provided by the hotel):
Situated in the heart of a city rich with history, The Westin Philadelphia is convenient to Liberty Place, upscale shopping, award-winning restaurants, museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center. Our hotel features 294 guest rooms with 19 suites, business center, fitness facility, and on-site dining at citygrange. ... more   less 
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Also Known As:
Westin Philadelphia Hotel Philadelphia
Philadelphia Westin

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