I booked a single night stay during the weekend for a girls night out and my birthday, and was able to get a very good price on the room, or so I had thought. Upon driving up, I was greeted by the valet attended and was given 2 different options for parking; $36 to self park, or $49 to valet my car...ouch, (strike #1). I chose to self park, but given the complexity of the underground garage, found myself at the exit of which I would have had to pay to get out just to turn around to get right back in. Thankfully there was a parking office right there, went in, spoke with the attendant who voided my ticket to get out free, and gave me instructions/directions on where to properly park. By the time I drove out of the garage I was already frustrated so I decided to valet my car instead; much easier obviously and the valet attendants were overly zealous to help you. Finally getting to the check in desk, I was happily greeted again and the check in process began. Shortly thereafter I was unfortunately notified that my 2-double bed room was not ready yet, at 5:15pm in the evening, (strike #2). The concierge was overly apologetic, and offered to give me a single king bed room with a rollaway, which I declined. I opted to wait for the room to be ready in the lobby, to which the concierge was very accomodating and kept me updated every few minutes while I patiently waited, and then offered me 2 free drink (alchoholic, that is) vouchers in their restaurant and said if I or my friend needed anymore, to please come ask him, (hey sounds good to me!). Shortly after 6pm my room was finally ready, and a different concierge came to get my payment information rather than have me get up to come to the check in desk again, which I thought was rather nice. Finally making it to the room, it was very clean with minimal wear and tear for its age (which I did not think was a big deal at all like other reviewers had remarked on), and the beds were super comfortable and plush. Strike #3 was due to the fact that there is no continental breakfast or wifi access included in the price of the room, both you had to pay for separately. Despite getting a good price for the room, I felt like there was a lot of "nickel and diming" for the items that are normally included at other hotels. BUT, given the location of the the Westin in Philly, it was still a great price for the stay. All of the staff there were very friendly and helpful and felt that they went out of the way for you. I would like to stay there again, but will book a package next time that they have through their website that includes the parking and other extras for a cheaper price than paying separately. Despite stated hiccups, I overall had a pleasant experience and was happy that I chose the Westin for my first stay in City Center.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
I want to apologize for your parking issues! We do not have the convenience of owning the parking lot that we use! That to is why the pricing on the parking is so incredibly high, and once again i must apologize for that.
We certainly don't want you to feel that we are nickle and diming you in any way, we have brought up your concerns with our GM for review.
Thank you for your kind words concerning our staff, we will be sure to pass those along, and thank you for taking the time to write a review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.