I was shocked at how rude many of the hotel staff, especially the bell men, were to my husband and me. I can't even begin to describe the complete disregard they had for their guests. When we arrived and got out of the car no one offered to take our bags even though they were standing right there staring at us.

When checking in I was told they couldn't help me for a while because they were busy and besides no one had checked out yet. Finally after about 10 minutes of waiting at the counter the front desk receptionist said she could pre-register us but we would have to come back later to get a room. I asked if they could call when a room was ready, which they never did. I then asked if the restaurant was open for lunch and was told I should go to a Marathon Grill down the street instead of eating their because it was better. Then we had to bring our bags back to the 1st floor to chase down a bell man, which took over 15 minutes to receive help. Also for some reason the bell man didn't want to put a tag on our bags and I had to repeatedly ask them to put a tag on the bags. He finally put it on one of the bags but not the other.

Upon our return several hours later we were finally given a room. However, by then the bell men lost the bag that didn't have a tag on it. After waiting and having to describe not only the bag but the bell man that took the bag did they find it. We were given a free breakfast as an apology and thought that things were improving. However upon check out the problem with the bell men started again. We had to chase down a bell man to only be basically yelled at that he wasn't going to help us and to go to the desk on the 1st floor for help. I stated that no one was at the desk and the sign said to go to him. In a loud tone toward me he stated that I should have looked behind the door because someone was there and then he walked away from me. I felt like I was being reprimanded and had to go back downstairs and yes I found a bell man on the phone behind a door.

On another note the bartender was great! He not only remembered you and treated you respectfully. He also remembered what you were drinking from the night before. A complete change from the other experiences we had!

I have stayed at the Philly Westin several times, and have had nothing but positive experiences. The hotel is pretty and clean, the rooms are well appointed and comfortable, and the staff is incredibly service oriented. Kudos to the staff and management for a job well done.

I traveled to Philadelphia for a conference and stayed here for a week with my wife. We both really liked the hotel. The rooms are well appointed and comfortable, though my one quibble is that there are no available outlets near the nightstands to charge a cellphone. Internet was included in our conference rate and faster than most hotels I've stayed at (even other Westin properties). The gym is small, but sufficient and was basically a ghost town while we were there, which made for a comfortable workout for my wife and I. The facility looks older, but still quite classy and generally well maintained. The surrounding area is convenient to shopping and some amazing restaurants not to be missed. Staff is very friendly and helpful, basically across the board. Of special note, the concierges were some of the best I've dealt with; Gerri was especially helpful.

In short, I liked the hotel and the area provided sufficient entertainment for my wife while I was away. As an aside, if traveling with small children, I might choose a different place as there would be little for them to do within short walking distance.

Stayed here in order to visit the Dead Sea Scrolls Exhibit at Franklin Museum in early October. This is the former Ritz and you can tell because it doesn’t play like a Westin architecturally. Lower lobby entrance and ornate touches with very nice rooms.

Very impressed by the staff. Everyone was professional and helpful. Thoughtfulness was exemplary. Names remembered, little touches, great restaurant suggestions and accurate directions topped off by prompt and courteous service.

Not as high end as some other Philly Hotels but very nice in every way.