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“Good Hotel Outside Downtown Philly.” 3 of 5 stars
Review of Four Points by Sheraton Philadelphia Airport

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Four Points by Sheraton Philadelphia Airport
3.0 of 5 Hotel   |   4101A Island Avenue, Philadelphia, PA 19153   |  
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Breakfast for 2 Included
Ranked #61 of 83 Hotels in Philadelphia
Cleveland, Ohio
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good Hotel Outside Downtown Philly.”
3 of 5 stars Reviewed June 15, 2014

I liked that it was only a 15-minute drive to the city center. The room was clean and nicely furnished. Friendly staff. A 15-minute drive from the Geno's and Pat's where my husband and I got dinner. Parking was not free which I found annoying. Overall, a good hotel to stay in outside of the city.

Stayed April 2014, traveled as a couple
Helpful?
Thank vv0280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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464 reviews from our community

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1 review
1 of 5 stars Reviewed June 15, 2014 via mobile

Upon entering the hotel the hotel smells like an old diner the smell of grease upon entering the rooms the rooms have stains on the carpet the hallways have holes and watermarks as like they had a leak
The air ducts room are filled with dirt there is no separate line for elite gold or platinum members the one good thing about the hotel is the front desk staff is very pleasant and very nice and one of the manager said they're trying to get money to remodel the hotel
PS I called corporate instead of the general manager email me back they had a front desk supervisor email me and offer me 4000 Sheraton points I can't even get a email back from the general manager that hotel needs help

Stayed June 2014, traveled solo
Helpful?
Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, June 23, 2014
Dear D R,
Thank you for taking the time to write us a review. We are happy to hear that you received great service from our front desk staff. However, we are sorry that you were dissatisfied with our conditions of our hotel. Renovation plans are in the works, and we will be addressing these very issues quickly. Again, we apologize we did not meet your expectations. Thanks again for your feedback. All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks County, PA
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 10, 2014

Flight delayed due to bad weather. I missed the last train to get me back home to the burbs. I made my reservation upon my late arrival into Phila. I had to wait a bit for the shuttle, but when I called the second time, the staff was very apologetic, and shuttle came within about 4 minutes. There is not much around but other hotels. I asked at check-in about the restaurant, but it had closed for the eve. The staff said I could get something to eat (to go, if I wished) at their sister hotel, the Sheraton Suites at the restaurant/bar. Even though so late, I took the short walk there and ordered my take-out, which was very good (very nice bartender). Being so tired and having to catch a 6:39 a.m. train in the a.m., I appreciated the built-in dispensers in the shower containing soap, shampoo and conditioner. The bed was very comfortable, for the little amount of time I spent sleeping. The shuttle in the morning (which leaves every 20 min.) took me back to the airport to catch my train. So, things went pretty smoothly. Staff was friendly, both shuttle drivers friendly and helpful. I would stay there again.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank dmlBucksPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, July 9, 2014
Dear dmlBucksPA,
We are happy to hear we exceeded your expectations during your stay and enjoyed our comfortable beds and bathroom amenities. Providing our guests with exceptional service is a priority for our team, and we are very glad our team was accommodating to satisfy your needs. Thank you for your review, and we look forward to seeing you again the next time you are in the area. All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coram, New York
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 8, 2014 via mobile

If you don't want to stay in city center this hotel is perfect. I've stayed here 2 times and the people are very sweet. The rooms are clean and a 15 minute drive to downtown Philly. I would definitely stay here again.

  • Stayed November 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Haydee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 6, 2014

After arriving at the airport at 1 am, we waited for the shuttle for thirty minutes. A long check-in line with one person working at the desk caused us to wait nearly another thirty minutes. Very shabby elevator, hallways. Room seemed nice at first until I looked at the floor. The carpet by the bedside table was disgusting. Pulled back the covers, and there were what appeared to be several pieces of mulch or wood chips on the sheets. They need to teach their cleaning staff how to clean! Then the AC went on and off all night very loudly. But the shuttle driver the next morning was great, and the front desk staff in the morning were nice. I felt bad for the desk clerk at 1 am dealing with the long line all by herself.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank KTA-ID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, June 23, 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Plainfield, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2014

four pts by airport is a perfect old school hotel/motel - u want gadgets Aloft has it - nightlife too - college early professional career guys - your firm pays the Sheraton fits your needs. If you pay this is the place for you. I've bought gifts for staff and their kids - these men and women are loyal and professional - you have a problem they fix it - 3am- they switched refrigerators in my room due to a problem. I was top line Wall Street guy - a Westin type - Sheraton vacation owner - whole deal - these folks own your repeated business - disabled now with a Philly homeless ministry with their waiter on the weekends - your missing a treat if you don't spend time with him. 26 days - 14 time points - discounts aaa, aarp all of it - 23 day - 3 reception clerks - Tom it been a while are you doing ok - 4 weeks - that's the kind of place it is - service - personal , pride in what they do - the occupancy rate for the area is outstanding - the business card fishbowl is always fill - stuck in a storm - they help the airport get it right - me I love this place - I double dog dare you to give it a try

Room Tip: breakfast with Reggie on weekends - his smile will start your day right - if you have a problem , do...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 66TomMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 31, 2014

The initial impression of the hotel was this is nice because the lobby is very nice and the bar/restaurant in the lobby area looks very inviting. The front desk people are quick and extremely welcoming and friendly. We went to our floor and once we were off the elevator, we noticed a dirty hotel. There were dirty wash clothes lying in the halls. There were stains all over the walls. Once in the room, the bed was clean but the floor was dirty and stained-I did not walk through there in my bare feet. There was hair all over the bathroom-on the floor, on the walls, and in the shower. The furniture was ripped too in the room.
We flew to Mexico and upon returning, I went into the hotel to dispute a charge on my credit card. We did a park and fly but the hotel had charged me to park which was a mistake. The clerk at the front desk resolved it very quickly and apologized profusely.
At the bar/restaurant we left because the bar tender kept walking past us-this was after our initial check in. We ended getting a cab into Philly to eat which the front desk person arranged for us.
Stay at the Aloft across the street-we had a great experience there in 2010. We booked the Four Points because it was $20 cheaper-big mistake. The only saving grace for this hotel was the front desk clerks-we talked to several and everyone was great.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Four Points by Sheraton Philadelphia Airport, responded to this review, June 4, 2014
Dear J G,

Thank you for your review. While we are very pleased to hear you were provided great service, we are disappointed that you did not enjoy your overall stay with us. We appreciate your feedback regarding the conditions of the hotel as we look to refresh the hotel.

We hope you had a great time in Philadelphia and in Mexico! Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Philadelphia Airport

Address: 4101A Island Avenue, Philadelphia, PA 19153
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates):
Hotel Class:3 star — Four Points by Sheraton Philadelphia Airport 3*
Number of rooms: 177
Official Description (provided by the hotel):
Four Points by Sheraton Philadelphia Airport has free PHL shuttle service. We're near Philadelphia Sports Complex and 8 miles from center city Philly, PA Convention Center, and the historic district ... more   less 
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Also Known As:
4 Points By Sheraton Philadelphia Airport
Four Points By Sheraton Philadelphia Airport Hotel Philadelphia
Sheraton Philadelphia Airport
Four Points Philadelphia
Philadelphia Four Points

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