Stayed there the first week of Sept, 2013. I read the reviews on TripAdvisor so when I saw it was rated higher than the Ritz Carlton I decided to stay here instead of the Ritz. I don't write reviews often (I can't remember the last time I wrote one) but my stay was so bad I felt compelled to make sure the TripAdvisor community knew not to stay here.
Overall the hotel seemed fine (fancy decor), but on the first night of my stay I noticed red stains on the carpet. They looked like blood drop stains so I called the front desk. The front desk seemed very concerned and sent someone up right away. When someone finally arrived they looked at the stains and told me it wasn't blood, but the cleaning crew would come in the morning. He said "there was nothing that could be done" that night and he left. I agree there is very little that could be done at 10:30 at night to remove the stains but there is A LOT that can be done to make me feel better about there being blood on the floor. They could have told me the previous guest spilled Tomato Juice on the floor, or the cleaning people use red soap to shampoo the carpets. They could have tried to make me feel better about the mysterious red stains that I was certain was blood. They could have offered to move me to a different room. There were actually a lot of options the staff could have done, but they were right about not being able to remove the stains until the next day. Except that they didn't do that either. I was there for a couple of days and the stains were still there when I checked out. No one followed up with my service call or to check back with me about my complaint of blood on the carpet. I have never been to Philly before but the staff seemed too comfortable about blood stains in their hotel. What kind of city if this? Does no one care about random blood stains? I have included pictures of the carpet stains so you can decide for yourself. Maybe I have been watching too much CSI Philadelphia, or maybe there are blood stains on the carpet and no one cared. Note: Two of the pictures are close ups of the stains and two are far back to give a reference point to where the stains were (are?).
Note: I am giving this hotel the lowest possible rating in every category so hopefully they do not retain their #2 ranking. I am sure the spa is fine, but I don't intend to go back to this hotel to ever find out.
- Official Description (provided by the hotel):
- Hotel Palomar Philadelphia, a Kimpton Hotel, is the first LEED Gold Certified luxury hotel in the heart of Center City is a testament to superior eco-friendly hotel design, personalized service and genuinely warm hospitality. Hotel Palomar is a unique luxury boutique hotel that features a striking lobby, the critically acclaimed Square 1682 restaurant and on-site fitness center. Throughout our boutique hotel, original artwork dynamically interacts with soft hues, luxurious custom furnishings and original architectural detailing. ... more less
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