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“The best hotel experience I've ever had and that includes stays at The Four Seasons, Ritz Carlton and The Wynn LV” 5 of 5 stars
Review of Hotel Palomar Philadelphia - a Kimpton Hotel

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Hotel Palomar Philadelphia - a Kimpton Hotel
4.0 of 5 Hotel   |   117 South 17th Street, Philadelphia, PA 19103 (City Center West)   |  
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Special Offer
Philly Sports Package
Ranked #3 of 82 hotels in Philadelphia
GreenLeadersPlatinum level
1 review
1 helpful vote 1 helpful vote
“The best hotel experience I've ever had and that includes stays at The Four Seasons, Ritz Carlton and The Wynn LV”
5 of 5 stars Reviewed March 20, 2013 via mobile

I stayed at this hotel and was amazed at the great attitudes of virtually every employee I met. Upon check-in a reservation person named Lamont overheard me telling a colleague that my Dog Smitty had recently passed away and he offered condolences and even sent a note and a bottle of wine to my room with his compliments. Needless to say I was touched. This hotel is A+ in every way. You will love staying there! Say hi to Lamont!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, March 29, 2013
HarryAlbum,

Thanks for letting everyone know that this was your best hotel stay ever. Lamont was excited to read your review here on Trip Advisor. Our team really enjoys working here because we get to take great care of our guests. We actually LOVE it when we get this type of feedback.

We can't wait to welcome you back again.

All The Best!

Wendell B.
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
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Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed March 18, 2013

I travel frequently for business across the United States, more recently in the North East region, and have unfortunately lost count of the many cities, hotels and rooms that I've stayed in. There are certain things that do stand out over the years about my experiences...which include some pretty terrible hotels as well as hotels that really stand out in areas that make my trip enjoyable. Staying in downtown Philadelphia is tricky. It's a huge, older city which means that the buildings themselves have been redone but are confined within the footprint of older, smaller spaces. It also means that you are at the mercy of dreadful traffic, frequent sounds of sirens, older elevators and smaller rooms. The Hotel Palomar has been able to navigate all of those challenges and create a welcoming, beautiful space that is tastefully appointed and focused on customer service. You're welcomed with enthusiasm and invited to their nightly wine hour. I can name all the hotels that I have stayed at that offer nightly wine hour...and regardless of how and where it is served, the type of appetizers or the quality of wine...it seems to me that this type of gesture is welcoming and atypical. Another reviewer commented that it felt like a boutique hotel and that resonated with me. Boutique hotels feel more personal, are quirkier and in my opinion, more enjoyable. I go to Philly often...and will be rebooking at The Palomar.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, March 29, 2013
Karina C,

You are always welcome here at Hotel Palomar Philly whether traveling on business or pleasure. We promise to take great care of you each time you stay with us.

Our goal is to make you feel special and help you enjoy your time in Philly. Thanks for staying with us and we look forward to you rebooking with us.

All The Best!


Wendell B.
General Manager
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Hershey, Pennsylvania
Top Contributor
119 reviews 119 reviews
16 hotel reviews
Reviews in 47 cities Reviews in 47 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 18, 2013

First, let me start, I really have had nothing but negative experiences in Philadelphia over the last 30 years. So, I normally avoid this like the flu. However, my God Son got married there over the St. Patrick's weekend so off we went.
When we were in a traffic jam- there is always a traffic jam- our Garmin fried and we had to call Consierge who cheerfully assisted and got us there. Sign in front almost impossible to see as you approach.
Upon arrival we were greeted by the Valet staff- car taken to parking and then the Bell person Jonathon took over from there. It was afternoon reception and he secured complimentary glasses of wine for us before we even got checked in. Well, that was the story of the HOSPITALITY for our entire stay.
Everyone - everywhere - treated us like we were family they had not seen for some time.
The rooms are city hotel size, so not huge but very comfortable, very clean, they smell great, and are completely comfortable.
They have coffee etc. in the Lobby in the morning- the coffee is really good and they freshen often- great bag tea selection also.
We enjoyed dinner from In Room Dining the first night and the food was quite good- hot food was piping hot and cold food well chilled. The flavors were right on. Seared Salmon with Red Quinoa/ grilled Anise and Catch of the Day (shrimp, octopus, scallops/ papradelle pasta and broth, both were very tasty. We ordered the Truffle Popcorn to be our dessert- it was OK but not very much truffle. But, the next day in the Lounge it was great- mucho truffle- you should try it. They even delivered an extra chair to the room so we could both be comfortable while dining.
Very Civilized.
I have always laughed at the "City of Brotherly Love" because it is anything but that. However, we will return since we now know about this Hotel.
While we did experience a problem which was not the Hotel's fault Eric the Manager on Duty even took care of that for us.

We are making plans to go back already.

Room Tip: City view King rooms have a terrific view and it is literally just a couple dollars more. Also, the...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, March 29, 2013
Richard D,

I am excited that we were able to renew some of your faith in the "City of Brotherly Love and Sisterly Affection"

Our team really enjoys adding those special touches to make you feel like you are just enjoying time with family, and you even to get to have someone else make your bed and clean up the room. What more can you ask for?

Please come back real soon to visit your Palomar family. We promise to make you feel welcome all over again.

All The Best!


Wendell B.
General Manager
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nyc
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 18, 2013

We stayed in the 1 bedroom suite. I called ahead to request a non-pet room as it is a pet friendly hotel. The hotel is conveniently located right in the center of town. Street parking was nearly impossible to find, but valet service was excellent. Room was a tad small, but clean. Bathroom was unnecessarily large for the space. We had a corner suite so it was very quiet.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, March 29, 2013
c'est la v,

Our location is so close to everything. Glad that you had the chance to experience one of our nice corner suites. Aren't those spa tubs great?

We are already preparing for your next visit with us. Please come back and see us soon.

All The Best!


Wendell B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aston, Pennsylvania
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 18, 2013

Greeted like we were friends, fluffy robes, a spot by the fire in the lobby and flowing wine set the stage for a romantic and lovely stay-cation this past weekend. For In-Touch members, you can raid the mini-bar (up to $10 comped) and enjoy free WiFi. The vibe is warm and inviting, but just buzzy enough to make you feel a little bit hipper than usual, and the location was sublime, within walking distance to MANY great places. (We highly recommend trekking a few blocks to enjoy the piano bar at Dalia's Lounge on Lombard for the perfect ending to a romantic night.) Kimpton delivers again!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, March 29, 2013
BrendaV,

So glad to hear that you felt like you were staying with friends. We like to hear guests say that "it felt like home" when they are here with us.

We look forward to welcoming you back soon for another stay-cation or to celebrate a special occasion.


All The Best!

Wendell B.
General Manager
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Glasgow
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2013

We visited Philadelphia before travelling on through Pennsylvania. The hotel was recommended by our travel agent and it suited us just fine. We arrived by taxi, so not a problem in getting out right in front of the hotel. The door staff and reception were very friendly and efficient and we were in our room in no time at all and with no fuss, and also in time for the nightly wine event. The room was spacious with good facilities and the bathroom was clean and well stocked with everything you would need, I particularly liked the lighting in the room as it could be dimmed as required, in particular I liked this in the bathroom! We then took ourselves off to the nightly wine hour, which was a nice touch, and gave us a chance to chat to some other guests and plan our activities. We stayed for four nights and the wine hours were much busier on weekends and did become a bit noisy and cramped, but it was fun anyway. We ate breakfast in the hotel every day and the staff were friendly, courteous and the food was ok too, perhaps a bit pricey but more convenient than going out for breakfast. The hotel itself is a beautiful building and very nicely designed with some interesting artworks too and feel like a boutique hotel. Despite the fact that the hotel was very central and on a busy road we slept really well and had no problem with noise from outside or from other rooms, which was a great relief! The hotel is in a great location to access central Philadelphia and close to many bars and restaurants and I would recommend it as a base if you are in Philly. We didn't have a car so can't comment on parking or valet service but everything else was good about this hotel, and the staff were very friendly and helpful too.

Room Tip: Our room was on the side of the hotel overlooking a church, maybe this made it a bit quieter than if...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, March 29, 2013
GlasgowPGirl,

Thanks so much for your kind remarks about your stay with us. Next time you're here please check out our refreshed Square 1682. We look forward to seeing you again the next time your travels bring you to Philadelphia.


All The Best!


Wendell B.
General Manager
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Canberra, Australia
Top Contributor
86 reviews 86 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed March 15, 2013

Philadelphia was the last stop on our trip before flying home to Australia. We thought about staying at the Rittenhouse for a bit of a treat on our last two nights but booked the Palomar instead. In hindsight, perhaps not the smartest decision.

We drove to Philadelphia from Lancaster and got stuck in dreadful traffic due to a snowstorm. Trip took us about three hours. So we arrived at the Palomar post the storm and in the midst of Friday night traffic and discovered that you can't pull off the street to the hotel entrance. As the passenger, this meant I had to wait for ages before I could actually get out of the car. When the traffic was stopped I couldn't open the door, and when it was moving, I didn't dare.

Walked into a small lobby with very arty decor. Reception staff were efficient and friendly. Asked if we could upgrade to a suite because we were concerned our room was going to be a bit small. All suites booked apparently - the storm might have had something to do with that.

Were given vouchers for a free drink in the bar because we had missed the nightly wine event. I wasn't too fussed about missing the wine event anyway - the one we experienced in a Kimpton hotel in San Francisco was pretty average. Nice gesture though.

Up to our room which, as we had anticipated, was small. Lots of trendy touches but still small. Funky but impractical bedside tables and not a lot of room on either side of the bed. The bed faced into the bathroom which was tiny. If we wanted to do the right thing and reuse towels, there was insufficient room to hang them up to dry. The towels themselves were a bit thin and some were fraying at the edges - not a good look.

Went down to the bar for a drink and used our vouchers. The bar was really cold - it was obvious most guests were feeling it as all had their coats and wraps on.

The following evening husband sampled some of the wine at the wine event before we went out to dinner. The tiny foyer was packed with many others doing the same - serve yourself popcorn was doing the rounds. The space was way too small for hosting such large numbers. People were congregating right up to the reception desk.

Valet parking was expensive and off site and there was a queue so it took a while for our car to come on the day of our departure. We left Philadelphia for JFK feeling like we had missed an opportunity for a little luxury before we went home.

All said and done, the hotel is OK but not outstanding. I am not sure why so many rate it so highly - what did I miss? There was nothing particularly special in the service we received - they were good at their job but so they should be - it just wasn't five (or even four) star service. The drink vouchers were a nice touch but it was clearly standard practice. Nothing was unpleasant but nor was anything a standout and really, while modern, funky decor is kind of interesting, I still expect space, some thought given to practicalities and an emphasis on comfort.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, March 27, 2013
Littlescapes,

Thanks for your feedback. We have shared your comments regarding the towels with our housekeeping team and they will work on improving that. We would love to have you back the next time your travels bring you to Philly. We will do our best to get you into one of our suites.

All The Best!


Wendell B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Palomar Philadelphia - a Kimpton Hotel

Address: 117 South 17th Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 82 hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palomar Philadelphia - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Hotel Palomar Philadelphia, a Kimpton Hotel, is the first LEED Gold Certified luxury hotel in the heart of Center City is a testament to superior eco-friendly hotel design, personalized service and genuinely warm hospitality. Hotel Palomar is a unique luxury boutique hotel that features a striking lobby, the critically acclaimed Square 1682 restaurant and on-site fitness center. Throughout our boutique hotel, original artwork dynamically interacts with soft hues, luxurious custom furnishings and original architectural detailing. ... more   less 
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