I love visiting cities and Philly is one of my favorites. I found the Hotel Palomar on Trip Advisor (naturally) and liked the reviews so I booked a room. The price was right for that particular day, too.
Valet parking is a bit confusing. The website states to pull up on the side of the hotel on Sansom Street but when I did there wasn't any sign of a valet employee or even signage stating that I was in the right spot. Thankfully, I know Philadelphia's confusing one way streets well so I was able to drive up a block or two and back around to come to the front of the hotel. I was greeted promptly by a valet and handed a ticket quickly so I could get out of the freezing cold into the hotel.
The check in receptionist was a lovely young woman who was friendly, courteous and professional. The hotel management who understands how important that is to guests will always attract repeat business no matter what other negative experience may occur. Kimpton, your management team knows what it's doing and I applaud you for that.
The room was just lovely. I often travel alone so space isn't much of an issue for me but this room was spacious. Everything was sparkling clean. The bathroom was fresh looking and the complimentary toiletries are high-end. It was super quiet and I never heard another guest in the hall or adjoining room. The view from my window was of the brick building next door but I don't care much about views when visiting cities. So, if you want a view you should probably make a point of asking for a room with a view.
The only disappointments were the bed and room service. I was surprised that I found the bed so hard and uncomfortable which caused me to wake up with a backache. Maybe it was just the bed in that particular room.
I'm an early riser so called room service around 5 a.m. to order breakfast. I was told that I couldn't order from the breakfast menu but only from the "anytime" menu. I truly do not understand why making me a pizza or quesadilla is no problem but frying a couple eggs and toasting a slice of bread is a problem at 5 a.m.? The gentleman who answered the phone was charming and apologetic and we compromised by having a pot of coffee sent up to tide me over until I could order breakfast. Again, pleasant, helpful staff makes a good impression and can smooth over difficulties except, perhaps, with the most unreasonable guests. I should add that the coffee was probably the best room service coffee I've had in recent memory.
These two disappointments are not enough to keep me from returning to the Hotel Palomar on future trips to Philadelphia. The location is fabulous, there are restaurants and shops galore. If you love tea you must visit Steap on 18th Street. Wonderful selection of teas and tea-related supplies.