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“"The" place to stay in Philly!” 5 of 5 stars
Review of Hotel Palomar Philadelphia - a Kimpton Hotel

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Hotel Palomar Philadelphia - a Kimpton Hotel
4.0 of 5 Hotel   |   117 South 17th Street, Philadelphia, PA 19103 (City Center West)   |  
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Philly Sports Package
Ranked #3 of 83 Hotels in Philadelphia
GreenLeadersPlatinum level
Clarks Summit, Pennsylvania
1 review
“"The" place to stay in Philly!”
5 of 5 stars Reviewed February 9, 2013

I booked the Palomar for a weekend to help celebrate my wife's birthday - and boy did I make the right call!

Shortly after getting situated in our room on a Friday night, we were presented with a huge slice of chocolate cake and a bottle of wine. And because we arrived after the wine social, we were remembered with a big bowl of their signature popcorn (which is unbelievably good). Talk about being treated right!

In heading out for dinner we asked about potential restaurants. The staff really knows the area - the restaurants, shops, and the events going on... If you have a question or want a suggestion, ask them - they're definetly in the know.

The location of the hotel is fantastic. We did some shopping on Saturday around Rittenhouse square and headed back to our room to drop-off our bags and get ready to go to dinner. I was surprised to find a brthday card and a 2 large (chocolate and vanilla) cupcakes from a local bakery (Brown Betty). Very thoughtful - and delicious! This hotel does customer service right!

To warrant all this attention, all I did was mention in my reservation that it was a birthday stay for my wife. She was greeted with a "Happy Birthday" when we checked in, and "we hope you enjoyed your birthday" upon checking out. While this might seem small, this kind of attention - just like the hotel itself, is special.

The hotel itself is spotless, modern, and unpretentious. The wine "happy hour" in the lobby is a relaxing mixer that you shouldn't miss. We had a King Spa room that, like others on this site have said, is an upgrade you need to make.

Go ahead and do your research - but customer service, location and price make this hotel where you want to stay in Philly.

Room Tip: Don't skimp - do the King Spa room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, February 25, 2013
EdwardG100,

Thanks for choosing Hotel Palomar Philly for your recent hotel stay. Thanks for letting us help you celebrate your wife's birthday. We really love helping our guest celebrate all occasions, so come on back to Hotel Palomar Philly for your next family celebration. We can't wait to see you again.


All The Best!

Wendell B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,705 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
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English first
Brentwood, New Hampshire
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2013

I travel quite a bit for work and have had the opportunity to stay in a number of fine establishments. The Hotel Palomar in Philadelphia is truly an experience. The facility is in a convenient location and very well maintained. The attached restaurant and bar have excellent food, drink and atmosphere. I have enjoyed the Palomar with large groups and on my own. What truly sets them apart from others is their customer service. I have never met a staff from top to bottom who so sincerely want to make your experience pleasurable. They really go above and beyond.

Room Tip: They have corner suites that just seem more comfortable.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, February 25, 2013
Bill D,

Thanks for recognizing and commenting on the outstanding service that our team here at Hotel Palomar delivers to you each time that you stay with us. Our team really cares about our guests and we want them to feel like they are among friends while staying with us.


We can't wait to have you back again.


All The Best!


Wendell B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, CT
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 6, 2013

Our most recent 2 night stay at the Palomar was great, as it always is when we stay at a Kimpton. Our room was quiet and sunny, too - which made me very happy. Plus - we were switched to a Queen Queen, at the same rate I booked online for a King.

The hot chocolate with all the fixings (in the lobby) was a treat. The friendly staff was a plus - especially the door-opening guys, who let us in from the freezing cold with a smile all weekend. Seriously, the staff couldn't have been sweeter, more professional, or more welcoming.

I tell everyone I know that Kimpton is the only hotel to book rooms in - but they rarely believe me. It's their loss but my gain, because we've never had a bad stay, either in NYC or Philly.

Last spring we came to Philly for the AMA conference. I wanted to stay at the Palomar, but the Sofitel across the street was offering cheaper rates. I called the Palomar and asked if they could match Sofitel's price. Unfortunately, I was told no, even though I'm an Intouch member and a Kimpton groupie. The Sofitel was a disappointment (even though they offer free croissants, fruit, and espresso/cappuchino), in comparison.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, February 25, 2013
slfWestHartford,


Thanks for your kind comments about Hotel Palomar Philly and Kimpton Hotels in NYC. Our team really enjoys providing those little special touches to make your stay more enjoyable. We truly value your business and your Kimpton In Touch membership. Thanks for being a Kimpton "groupie".

We are looking forward to your next stay with us.

All The Best!

Wendell B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, Massachusetts
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2013

From the moment you pull up to curb you are greeted by one of the first of many friendly, helpful staff members. The warm atmosphere of the lobby (fire, refreshments, music) gives you a preview of things to come. The rooms are immaculate and comfortable. The decor is very cool. Every room has something special-japanese soaking tub, large walk-in showers and animal print bathrobes.

The hotel is located in the best area of Philly. You can walk to everything!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, February 25, 2013
innitou,

Thanks for telling everyone about the hip and happening Hotel Palomar Philly. We want you to feel welcome from the moment that you arrive. We can't wait for you to come back.


All The Best!


Wendell B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 31, 2013

Very happening place, both the public spaces and the restaurant/bar. The location is excellent, with good access to any part of Philadelphia that might appeal. The rooms are interesting in layout, very comfortably furnished, if sometimes a bit small. Great robes, too!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, February 25, 2013
runhack,

Thanks for your comments about how fun and comfortable your stay was with us here at Hotel Palomar Philly. We can't wait for you to come back and visit us again.


All The Best!

Wendell B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
1 review
5 of 5 stars Reviewed January 30, 2013

I got in on a friday evening to stay through sunday. Couldn't have gone smoother. Front desk was painless, and advised us (me and the gf) that it was restaurant week, and reservations would be tough that night, and recommended a few places. We were given complimentary wine passes bc we just missed the wine hour. We went up to the room. Stylish and elegant. TV was wall mounted, which bests taking up desk space. The bed was a very nice queen with super comfy pillows. Bathroom was pristine. Thermostat was quick, which was great for a warmer room after the shower. Robes were provided, hung in the closet. Nice touch. As always, they provide common things that get left behind (contact solution, hairspray, etc.) with no hassle and great service.
The hotel is new, with artwork in the elevators. There lounge was perfect for a morning newspaper. OH! I can't forget, the BEST hot chocolate, with all the fixins available (marshmallows, choc chips, white choc bits, peppermint, etc). The chocolate is an absolute MUST try. Speaking of chocolate, the gym was very nice. Brand new equipment. The same new ones my gym just got to replace the old ones. It was also very clean and bright.
The first night, we took a look at all the restaurants nearby, and chose Square 1682, which was right downstairs. They took our last minute reservation with no problem. Our server was excellent, and the food and wine were top notch. They even surprised us with a free chocolate cake dessert for our anniversary. I was stuffed by then, but I couldn't complain.

My only complaint: The particular layout of our room made it feel a little small. It became more noticeable when we had three friends over. Our last kimpton room was HUGE, so maybe it's just that point of reference, plus it was a corner room. Either way, other rooms available had more sq. ft.

Room Tip: City views on the higher floors are worth it for couples.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, January 31, 2013
Frodomodo,

Thanks for your feedback on Trip Advisor. We are thrilled that you and the gf had a great stay with us. Our team really enjoys taking care of our guests and making each stay special. Thanks for sharing how special they made your stay.


Please come back and stay with us again real soon.


All The Best!


Wendell B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton, New York
1 review
5 of 5 stars Reviewed January 30, 2013

A friend and I stayed at the Palomar for a "girls weekend". The hotel was great - very cool-looking inside and close to everything we wanted to do outside. The front desk staff was super-accomodating - helping to get us a dinner reservation and to find a bagel shop in the morning. The evening happy hour was a nice touch, I had my first ever hot toddy. Note to those not familiar with Kimpton: become an InTouch member (it's free) and get a $10 credit toward your minibar. Overall, it was a great stay, and I look forward to returning.

Room Tip: We asked for a room on a higher floor because it is quite a lively neighborhood. We didn't hear...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, January 31, 2013
jbain3,

We are so glad that you and your friend decided to spend a "girl’s weekend” at Hotel Palomar Philly. Thanks for taking to the time to write about us on Trip Advisor and letting everyone know how perfect your stay was with us.

Please come back and hang out with your Hotel Palomar friends again real soon.

All The Best!


Wendell B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palomar Philadelphia - a Kimpton Hotel

Address: 117 South 17th Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palomar Philadelphia - a Kimpton Hotel 4*
Number of rooms: 230
Official Description (provided by the hotel):
Hotel Palomar Philadelphia, a Kimpton Hotel, is the first LEED Gold Certified luxury hotel in the heart of Center City is a testament to superior eco-friendly hotel design, personalized service and genuinely warm hospitality. Hotel Palomar is a unique luxury boutique hotel that features a striking lobby, the critically acclaimed Square 1682 restaurant and on-site fitness center. Throughout our boutique hotel, original artwork dynamically interacts with soft hues, luxurious custom furnishings and original architectural detailing. ... more   less 
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