I booked the Palomar for a weekend to help celebrate my wife's birthday - and boy did I make the right call!
Shortly after getting situated in our room on a Friday night, we were presented with a huge slice of chocolate cake and a bottle of wine. And because we arrived after the wine social, we were remembered with a big bowl of their signature popcorn (which is unbelievably good). Talk about being treated right!
In heading out for dinner we asked about potential restaurants. The staff really knows the area - the restaurants, shops, and the events going on... If you have a question or want a suggestion, ask them - they're definetly in the know.
The location of the hotel is fantastic. We did some shopping on Saturday around Rittenhouse square and headed back to our room to drop-off our bags and get ready to go to dinner. I was surprised to find a brthday card and a 2 large (chocolate and vanilla) cupcakes from a local bakery (Brown Betty). Very thoughtful - and delicious! This hotel does customer service right!
To warrant all this attention, all I did was mention in my reservation that it was a birthday stay for my wife. She was greeted with a "Happy Birthday" when we checked in, and "we hope you enjoyed your birthday" upon checking out. While this might seem small, this kind of attention - just like the hotel itself, is special.
The hotel itself is spotless, modern, and unpretentious. The wine "happy hour" in the lobby is a relaxing mixer that you shouldn't miss. We had a King Spa room that, like others on this site have said, is an upgrade you need to make.
Go ahead and do your research - but customer service, location and price make this hotel where you want to stay in Philly.