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“Beautiful hotel - excellent service” 5 of 5 stars
Review of Hotel Palomar Philadelphia - a Kimpton Hotel

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Hotel Palomar Philadelphia - a Kimpton Hotel
4.0 of 5 Hotel   |   117 South 17th Street, Philadelphia, PA 19103 (City Center West)   |  
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Philly Sports Package
Ranked #3 of 82 hotels in Philadelphia
GreenLeadersPlatinum level
DuPont, Washington, United States
1 review
“Beautiful hotel - excellent service”
5 of 5 stars Reviewed November 13, 2012

My friends and I stayed here for a reunion weekend and had a wonderful experience. Everything was immaculate and beautifully designed. The staff were friendly and helpful. We loved the complimentary wine reception. Centrally located as well. The only hiccup was a long-ish wait for retrieval of our car from valet parking. Otherwise, perfect.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, November 19, 2012
Amy,

Thank you for your comments on Trip Advisor regarding your recent stay with us here at Hotel Palomar. We are thrilled that you enjoyed our excellent service. Like all urban hotels, we sometimes experience a delay with our valet during busy times, but we will continue to work on speeding things up while maintaining safety and care of your vehicle.

Please come back and visit us again real soon.


All The Best!


Wendell B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
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English first
Fort Myers Beach, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 13, 2012

Very comfortable place and very friendly stuff.The rooms were very clean and quiet!
Everything we wanted to see was in a walking distance. The neighborhood was great as well for breakfast as for lunch and dinner.
We will definitely come back!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, November 19, 2012
MUC333,


Thanks so much for your kind remarks about Hotel Palomar Philly. Your remarks have been shared with our team members. Please come back and see us again the next time you are in Philly. We will be waiting for you.

All The Best!


Wendell B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
5 of 5 stars Reviewed November 13, 2012

We enjoyed a wonderful 2 night stay at the Palomar in central city Philadelphia. The room was quite nice, location was perfect for our needs (close to restaurants and the arts), and staff was uniformly friendly and engaging.

Room Tip: great sight lines on the south side of the building
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, November 19, 2012
TomBeccles,

Thanks for telling everyone on Trip Advisor about your excellent stay with us here at Hotel Palomar. We are glad that you chose our hotel and had an excellent stay. We look forward to having you as our guests the next time that your travels bring you to Philly.


All The Best!


Wendell B.
General Manager
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Asbury Park NJ
2 reviews
5 of 5 stars Reviewed November 12, 2012

This is the Hotel where my wife and I got engaged, as you can see from my previous review. We decided to make it our group hotel for our wedding guests and family and everyone loved it. How could they not, with staff like the Palomar's. There were so many positive experiences that it is difficult to write them all here. After the wedding, our flight was cancelled due to Hurricane Sandy, as was my brother's. At each point in our stay, the staff went out their way to make us comfortable an to make sure we were happy. When we left, a week later, several of the staff members gave us hugs goodbye. It was a truly special week for my wife and me, and everyone from the concierge(Christina) to the front desk(Eric, Lindsay, Arielle, and especially, Ann, among many others) to the guys out front, working valet and the door(Kevin), are some most gracious and happy hotel employees I've ever encountered. Management at Hotel Palomar deserves great praise for knowing how to hire the right people.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, November 19, 2012
MichaelAsburyPar..,


Congratulations again to you and your lovely bride. We are thrilled that you chose Hotel Palomar Philly for your engagement, and wedding reception. So Sorry that your flight was canceled as a result of Hurricane Sandy. We enjoyed having you along with your wife, brother and nephew with us for a few extra days. We wished that it had been under different circumstances.

You are always welcome here at Hotel Palomar. Your Palomar family and friends miss you already. Please come back and see us again very soon. Tell your brother and nephew that we said Hello as well.


All The Best!


Wendell B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

I just held a very high level client event for my company here and it could not have been easier or smoother, top to bottom. This was the first time we held this type of client event which was a two-day event with a reception and dinner the first evening with clients staying the night, followed by an all day conference with presentations and discussion sessions. The food was excellent and the staff really made the event with their incredible service.

There are many things that set the Palomar apart, but the attention to detail and the staff make it an exceptional place to host clients. From the time I took a tour through all the last minute changes and details my event managers were always there for me with ideas, solutions, and quick responses. The actual event was run beautifully and all of the banquet staff was accommodating, friendly and highly professional. I was nervous for the event and I can not say enough good things about how everyone at the Palomar supported me and our event in an impeccable manner.

The hotel itself is unsurpassed in its accommodations - comfortable rooms, complimentary cocktail hour, great gym, workout classes, beautifully appointed and in the most vibrant part of the city with easy access to restaurants, sites and museums. I always recommend the Palomar as my first choice for anyone coming to stay in Philadelphia and my entire family and I are Kimpton devotees. I highly recommend the Palomar!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, November 19, 2012
Claire B.

Wow! Thanks for such a glowing review on Trip Advisor about Hotel Palomar. We are thrilled that you provided feedback about the hotel and our team members. We truly have a team that enjoys providing outstanding service to all of our guests and they love to receive feedback when they have done a great job.

We would the love the opportunity to host another group for you and please take the opportunity to spend a relaxing weekend with us soon. We will make you feel just as welcome.



All The Best!


Wendell B.
General Manager
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Princeton, New Jersey
1 review
5 of 5 stars Reviewed November 11, 2012

My family was displaced due to the Storm in NJ for one week. The closest hotel that was pet friendly was in Phila.
The staff were so helpful They gave us free movies for my children, bowls for my dogs food, and free wine each afternoon for me.
The hotel was nice and clean, service was great. Location was super for local shopping or eateries, They made great recomendations in town for meals.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, November 19, 2012
bev b,

Thanks for choosing our hotel for your stay after Hurricane Sandy. We are thrilled that we could be your home away from during your displacement. Our staff enjoys providing great service all the time, but we truly wanted to make sure that everyone felt especially welcome during that difficult time.

Please bring the family back for a fun weekend getaway very soon. We can't wait to see you again.


All The Best!


Wendell B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed November 11, 2012

My husband and I are fortunate enough to have traveled quite a bit and have stayed in many different hotels. The Palomar was one of our best experiences! We live in suburban Philadelphia and were one of those who lost their power during Hurricane Sandy. Being used to losing power when storms hit.........we decided to head into center city and ride the storm out in comfort. We booked the Palomar since our friends have been there many times and always loved their stay. From the staff outside when we arrived........to Ariella who greeted us at the front desk as well as every employee with whom we interacted with or just met in the hallway..........everyone could not have been nicer!!!!! The rooms were bright and very clean! Coffee is set up in the lobby every morning and 5:00pm everyday there is popcorn and wine in the lobby. We met so many nice hotel guests just mingling every evening!! Many who were escaping the storm as we were. We ended up staying three nights until power was restored at our home. It has become our #1 recommendation for a hotel in Philadelphia. And for those who don't know the city.......it is located in a great area close to lots of restaurants and shopping as well as many museums and parks.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Hotel Palomar Philadelphia - a Kimpton Hotel, responded to this review, November 19, 2012
ellen t,

Thanks so much for your kind remarks on Trip Advisor. We really appreciate you letting the Trip Advisor audience know that you had one of your best hotel experiences here at Hotel Palomar Philly. Our team really connected with your family and others that were here as a result of Hurricane Sandy. We wanted to make sure that we did everything possible to make you feel comfortable and welcome while you were away from your home.

We would love to have you back just to hang out with your new Palomar family and friends very soon. We promise to make you feel just as welcome this time.

All The Best!


Wendell B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palomar Philadelphia - a Kimpton Hotel

Address: 117 South 17th Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 82 hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palomar Philadelphia - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Hotel Palomar Philadelphia, a Kimpton Hotel, is the first LEED Gold Certified luxury hotel in the heart of Center City is a testament to superior eco-friendly hotel design, personalized service and genuinely warm hospitality. Hotel Palomar is a unique luxury boutique hotel that features a striking lobby, the critically acclaimed Square 1682 restaurant and on-site fitness center. Throughout our boutique hotel, original artwork dynamically interacts with soft hues, luxurious custom furnishings and original architectural detailing. ... more   less 
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