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“SPG Platinums - Stay Away!” 1 of 5 stars
Review of Le Meridien Philadelphia

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Le Meridien Philadelphia
4.0 of 5 Hotel   |   1421 Arch Street, Philadelphia, PA 19102   |  
Hotel amenities
Ranked #32 of 83 Hotels in Philadelphia
GreenLeadersGold level
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“SPG Platinums - Stay Away!”
1 of 5 stars Reviewed March 19, 2013

I have now stayed twice at this property and each time I have never been upgraded. Yet, when I check for rooms on spg.com after checking-in there are upgraded rooms available!

When I brought my iPhone showing the available rooms to the front desk manager's attention, she begrudgingly upgraded me.

STAY AWAY! The Westin does a much better job with the Platinum Upgrades in Philly! Not to mention the small rooms and bathrooms at the Le Meridien.

Room Tip: Go Elsewhere
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvanGM, General Manager at Le Meridien Philadelphia, responded to this review, March 22, 2013
Markatom,

Please allow me to apologize that we did not immediately upgrade you to a suite when was available. Your loyalty is appreciated and I realized we failed to reward you accordingly on this visit.

I appreciate your feedback as it will enable me to ensure we look for ways to create a better experience for you and all our Platinum guests.

Regards,
Evan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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793 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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Southwest Florida
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 18, 2013

Business brought me to Philly and I was a little skittish of staying at Le Meridien versus my usual. I had no reason to be concerned. The hotel is fully restored, smart, a little hip with a welcoming staff (who laughed at my lame jokes), clean, large rooms, and very serviceable work out facility, and a surprisingly good and good value restaurant on-site. Philly has a lot to offer and the hotel, near suburban station is very easy to get to from the airport (take the train just past 30th street for $7 a person). If you happen to be in town for something at the convention center, comcast center, or business (like me) near city hall - the location is terrific. If you are looking for something near the museums, it is a bit of a hike. The hotel a few blocks away from the wonderful reading market - chock full of goodies. sansome street resturants are just a few blocks away, though you probably want to take the subway to the liberty bell and independence hall area. There is an eclectic lobby bar - not the greatest selection, nor the cheapest (for cheap go two doors down) - but completely welcoming at the end of the day.
There are a lot of hotel options in Philly. This one is a very good choice. My only complaint - the front door is kinda hard to navigate, especially with luggage, but the door staff is very helpful. Note to hotel - please, please, please keep the housekeeper who sings! She has a startling, lovely voice! What a treat!

Room Tip: the odd number rooms seemed very quiet.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 18, 2013

We were meeting a group of friends to tour the Philly Flower Show. They all chose Marriott hotels. Even though I am a loyal Marriott member, I wanted something other than a "typical" convention hotel, so chose Le Meridien. A great choice! It is perfectly located, just near City Hall, and has a perfect, modern feel. My room was not large, but large enough. It was furnished with quality modern furniture (Fritz Hansen tables, etc. - it looked like a page from the Design within Reach catalog). The bed was extremely comfortable. Room service breakfasts were delicious and decently priced for a city hotel. The only odd thing about the hotel is the entrance. When we were dropped off, we thought the cab driver had taken us to the wrong door. You have to go up several steps (there must be a handicapped entrance, but I didn't see it) and then push open some very heavy, unwelcoming doors. You walk right into the bar scene, which was hopping with Thursday evening happy hour. Registration is tucked away in a corner around from the bar. Once you get over that, however, the experience is pretty wonderful.

Room Tip: My friend had a room near where wedding guests were staying. It was loud at 1 in the morning. I...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2013

We visited Philadelphia for a weekend getaway and chose the Le Meridien based on its location and the fact that the rooms could accommodate our three-person family. It turned out to be the perfect place for us. The location was, as expected, good. The staff was terrific. The front door operation could improve its interface with the rest of the hotel when it comes to arranging taxis, but other than that the staff could not have been more welcoming, more efficient or more interested in providing a positive experience for guests.
The hotel's interior design is what gives the place pop. It's modern and stylish enough to make any urban couple or family feel at home, and welcoming enough to appeal, I suspect, to just about anyone.
Philadelphia's tourism marketing angle seems to be based on the word "love", and Robert Indiana's iconic LOVE sculpture is in a square across the street from the hotel. The Le Meridien was a perfect base for a weekend; we "love"d the city and the hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State College, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

Our room was nice, spacious, and clean. We had a great view of City Hall, which we requested. I was disappointed that there were no extra amenities. I would have liked to have a coffee pot in the room, especially for the price we paid. I think it is great for a short stay, but I would find other accommodations if I was staying longer than one night.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvanGM, General Manager at Le Meridien Philadelphia, responded to this review, March 15, 2013
Roxanne,

Thank you for sharing your experience with us and the TripAdvisor community. I am glad you were able to enjoy our spacious and clean rooms. It is great that you got one of our superior rooms that do offer a spectacular vista of City Hall.

All of our guest rooms do offer coffee makers. They are located in the armoire just below the safe and above the refreshment centre. I’m sorry that wasn’t more obvious but wanted to be sure you knew you could enjoy it when you return.

I hope we have the opportunity to serve you again. Please feel free to contact me if I can ever be of service 215.422.8200.

Safe travels,
Evan
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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 14, 2013

My friend and I were lucky to stay at Le Meridien during Philadelphia Restaurant Week. For a fixed price of $35 each, we were able to enjoy a three course gourmet dinner at the hotel's restaurant, Amuse. Our taste buds were in for a treat! The salads, entrees, and desserts were absolutely delicious. I do not think that we had ever tasted food quite this good. In fact, I remarked that the chocolate espresso mousse was so scrumptious, I did not want to swallow. The service was outstanding, too. There must have been four people waiting on us. Our reservation was for 7 PM. We arrived at 5:45 PM and ordered tea and biscotti in the lounge. It turned out to be complimentary. How nice! We stayed in a two-room suite, which I had booked well in advance, taking advantage of a AAA discount. Both rooms had large flat screen TVs. The heat did not appear to be working adequately. Two engineers came up to the room and fixed this. We were very comfortable. Thank you, Le Meridien!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 14, 2013

This was my second visit to the hotel and it was delightful. I was in Philly for the Flower Show, which was a brief walk from the hotel. In addition, the Reading Market is also a short walk and is a great place to eat and shop. The hotel is an interesting blend of old and new; old moldings and mantles in the common areas blended with fabulous modern light fixtures and furniture. The hallways are beautifully designed and the rooms are modern. The bedding is lush and comfortable-best night's sleep in weeks! The staff is extremely accomodating. Scott, the concierge is knowledgeable and pleasant and Salam (?) at the front desk couldn't do enough to make our stay a pleasureable one. My one criticism is that our room was not cleaned early in the day and after we returned from a day of sight-seeing our room had still not seen the maid! A phone call resolved the issue promptly.

Room Tip: As this was my second visit to Le Meridien I knew to ask for a room that faced the street. We were...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Meridien Philadelphia

Address: 1421 Arch Street, Philadelphia, PA 19102
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Philadelphia
#12 Luxury Hotel in Philadelphia
#21 Family Hotel in Philadelphia
#25 Romantic Hotel in Philadelphia
#31 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Meridien Philadelphia 4*
Number of rooms: 202
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Also Known As:
Le Meridien Philadelphia Hotel Philadelphia

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