Made reservations over Priceline and called to confirm we had a king bed. After a smooth check-in, went up to our room and found two doubles. Called down to the front desk and they found us another room with a king. Even sent the bell hop up to meet us with the new keys. Room was very clean. Alarm clock went off at 3:30 am, bit of a shock. Heard the trash truck out our window at 7am, but that's city life. If you are driving in, save yourself $$$ and park across the street on the next block in the city owned lot. Valet price was almost double and they probably park your car there too.

One of the best hotels I've been. Thinking about every little detail, excellent service. Design a modern and unique hotel, the rooms are clean, large and spacious, huge shower and pleasant.
Located opposite the town hall in the city center it's great location, walking distance from anywhere.
Tip: Internet fee but if you join the club you get it free.
Strongly recommend the hotel

We stayed for one night, but the staff was excellent. From the bellmen always getting our doors, to the helpful concierge. When we checked in, the lady at the front desk (Soda?) went above and beyond and surprised us with an upgraded room. It was a great view looking out to city hall! The bed was comfortable, the pillows were amazing. The bathroom was large, with a actual standing shower (not a stupid tub combo). The whole room is pretty chic. The room was quiet, and when we made a housekeeping request, it was delivered in minutes, and with a smile.

The only thing was the shower had some mildew and could use a nice dose of bleach, but I doubt all the rooms are like that given the cleanliness of the rest of the room and hotel.

We had an issue with the heater. We told the concierge when we went out for the night, and he sent an engineer to fix it. Roberto fixed it and left a nice note, and the concierge even remembered the issue the following morning and made sure it was fixed for us. The gym is limited, mostly cardio equipment and some free weights. Some of the TVs on the machines didn't work, but it was very clean.

The restaurant was closed for lunch, so we ate at the bar. The bartender was really friendly and he even gave us some suggestions on things to discover and do in the area. Breakfast in Amuse was good. The waitress was knowledgeable and friendly and catered to all of our requests.

We asked for a late checkout, and they gave us a time even later than we needed. They were helpful to store our bags, and they called a cab for us. All in all, the hotel is really nice, has a great location across from city hall, and we had a great stay, thanks to the amazing staff (sorry I couldn't remember everyone's names).

My husband and I live outside of Philly and we spend a few weekends a year overnight in the city to "get away" from the crazy of our two toddlers. I have been to just about every hotel and this one is now top on my list. I just had the most perfect birthday weekend, thanks to this fabulous hotel! The architecture was breathtaking as well as the entire vibe of the hotel. The room was extremely comfortable and well decorated, but the thing that really stood out to me was the customer service.

My experience with the other Philly hotels has been with a lot of disenchanted employees who at times are ambivalent, and someone rude. This hotel has consistent genuinely happy staff that appears to really enjoy their jobs and it really translates into a very positive and comforting environment. From the big smiles on the door men to the friendly and kind check in staff and even the manager who generously upgraded our room because it was my birthday.

I cannot say enough about my experience here, it was memorable. I hope that our next visit to Philly will have us staying here again because I can't stop dreaming of the comfortable beds and the wonderful staff.