Nice location, but poor service and room was odd. Specifically, our room had no outside-facing windows, the toilet bowl was at least 6" lower than usual, and the vanity basin was at least 6" higher than usual. Go figure....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 9, 2013
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Thank you for sharing your comments. I’m glad you enjoyed our location. Please let me apologize that you were not satisfied with the room itself. I would really appreciate if you would contact me directly so I can personally inspect the room you are referring too. To my knowledge all of our bathroom designs are set at industry standard heights, but certainly would like to be sure everything was built according to plans.
One of the unique qualities this 100 year old architectural treasure offers is many different room floor plans. Our interior rooms overlook the enclosed atrium area. Many of our exterior rooms have great views of City Hall or Love Park. If we are fortunate enough to have the opportunity to serve you again, I would encourage you to book the “superior” room option, as it offers the views you may have desired.
You can reach me via tele at 215.422.8200 or via email at email@example.com.
Wishing you safe travels through the New Year,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.