I've never stayed at this hotel, but have stayed at other Starwood properties. I decided to try this hotel because of the location. The only nice thing about the hotel was the decor and ambiance. The service was lackluster. Upon arrival, I sat in front of the hotel in the cab as I waited for my receipt. None of the "young" bell hops came to open the cab door, nor did they ask if I needed help, nor did they welcome me. There was another guest waiting for a taxi and she just stood at the door, in a way blocking me from opening it.
Upon arrival at the front desk, there were 2 people chatting. Again, there was no greeting. I stated that I was checking in. The woman asked for my credit card and ID and that was it. She handed me the keys. I had to ask where the elevators were. There was no sort of interaction with me. She didn't ask or mention that I was an SPG member, which I know she can see on the computer upon location my reservation. She didn't ask if this was my first time staying here. She was very disconnected and uninviting.

I ordered room service for breakfast and that was delievered on time. I also called the front desk for an item and it was delivered within 5 minutes.

This hotel needs to hire more experienced staff or you need to train your staff to be more welcoming and invititing. There are tons of other hotels in the area and I will stay at one of them the next time I'm in the area.

I am not new to Le Meridien or Starwood as I am a frequent guest and business traveler, well seasoned and experienced with global travel. I travel to Philadelphia area 5-6 times a year and thought I would try a different hotel. My decision to stray from my norm was the wrong decision because this property did not live up to my expectations.

Their main issue is their staff. I believe that many of their staff lack focus on what their core responsibilities are, and most of them have very little experience working in what is supposed to be a fine establishment/hotel. The staff's definition of service is skewed and needs to be refocused to meet expectations of all guests. But then again, if the staff are operating this way, the hotel management are to blame for running a bad operation. It shows that management is not actively participating in the day to day operations.

The front desk manager - Jason needs improvement and training on what it means to communicate effectively to guests and provide better service. One example is regarding Valet waiting. When I checked in, I was told by Valet (this is only form of parking available) that it usually takes 15 minutes for the car to be delivered to the front door when calling down for your car. On many occasions, when calling for my car, the calls forward to the front desk. On many occasions, Jason answered the phone and would also tell me "15 minutes". After allowing 15 minutes to transpire and walking downstairs to front door - there would be no car. In inquiring with Jason as to where my car might be, he would snap at me with attitude and provide some excuse as to why the car wasn't there and essentially make me feel like it was my fault. I requested to speak to a manager, and never heard back from one.

I tried in room dining one morning for breakfast. I am on a restrictive diet and requested my food be prepared one way (which most hotels and restaurants have no issue doing) and when I received it, the server told me it was prepared to my liking but tasting the food I knew it was not. It is surely sad that people do not listen to their guest's requests, because if they did not only would the guest be happy but they would also order more in room dining.

One day I was meeting a friend for coffee and was sitting in the lobby area. A hostess who appeared to me a supervisor was walking over to me asking if she could get me anything. I told her that my friend was coming soon, and she told me to come get her and she would take my order, which I thought was very nice. Upon my friend's arrival, the hostess was not present but there was a server that I saw. I went to ask the server if we could get coffee and she snapped back at me with attitude (again with the attitude) and told me the restaurant was not open and that she does not serve people at the lobby. I corrected her by saying that the hostess was the one that offered the service and the server replied that she was wrong.

Lets talk cleanliness of the rooms. For the most part the room and beds were clean. The working desk area was a bit uncomfortable as they provide a wooden chair that is very difficult to sit in for long periods especially if you are working. The bathrooms were ok. The showers were very dirty and had mold stains in them, and were obviously never cleaned by housekeeping. When you walk into the shower there is that moldy smell.

The hotel was in a good central location especially if you are conducting business in center city. Even if you needed to drive to meetings, the hotel was located close to highways in either direction.

If I were you, I would not stay at this hotel. When I travel, even for business which is more than pleasure trips, my best hotel experiences have been when the hotel staff make you feel welcome and they treat you with respect and they make you feel as if you were on vacation.

We came to Philly to see the Barnes collection and found that its location was great for not only that but for almost everything else we did that weekend. The beds were so comfortable for my 7 year old that she slept in and extra hour on Sunday. Every staff member was extremely helpful and my kids really enjoyed our stay too!

This is the old YMCA building that has been completely renovated into a modern, hip hotel with very good, efficient, helpful staff. The hotel is right across from Love Park and 2 blocks from Suburban Station making it easy to get there by train. It is within a few blocks of City Hall, PA Academy of Fine Arts, Comcast Center, etc.

We were able to use Priceline to get a very reasonable rate for a one night stay. Our room was on the top floor, facing north. The room furniture was modern and minimal. Very comfortable king size bed, flat screen TV, wifi, safe, coffee maker and a robe. There is a fridge with items for sale but were very overpriced (water $4, cookie $6). The room service menu also seemed to have very high prices--egg platter $19. This place is within a few blocks of many dining options and some excellent restaurants in Center City.

There is a gym, a lovely atrium and a lobby bar. Check in was quick and efficient, we were allowed to check out late and the staff held our luggage for us until we returned. You cannot beat this place for location and service. We plan to return sometime soon.