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Sonesta Hotel Philadelphia: Traveler Reviews

3.5 of 5
1800 Market Street, Philadelphia, PA 19103 (Formerly Crowne Plaza Hotel Philadelphia Downtown) (City Center West)
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Sonesta Hotel Philadelphia
Ranked #43 of 84 hotels in Philadelphia
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528 reviews from our community

    Trip type
Traveler rating
    116
    215
    112
    43
    42
Date Rating
Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice, Clean & Convenient”
4 of 5 stars Reviewed December 10, 2012

This wonderful hotel is perfectly located in downtown Philly and a great place to stay. The rooms were clean as well as the hotel. I've stayed at this hotel twice, once as the Crown Plaza in Feb. 2012 and once as the Sonesta for Thanksgiving 2012.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jerrybvlakes about Sonesta Hotel Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellen A, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review
December 12, 2012
It was a pleasure having you back at the now Sonesta Hotel and we look forward to your return again! Thank you for your comments and I am glad you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
1 review
“Lodging for Training in Center City”
4 of 5 stars Reviewed December 5, 2012

Overall I rate my stay at Sonexta Hotel Phiadelphia very good. My only major complaint was the internet service. The speed in my room was variable, and often was so slow as to be unusable. My room apparently had not been updated recently, as I had an old CRT television. I saw newer flat screen models in some other rooms.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Easytobook.com

Ask Larry S about Sonesta Hotel Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellen A, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review
December 12, 2012
The Sonesta Hotel is located in a great spot in the city for business travelers and close to many local companies and the convention center. Your honest feedback regarding the internet is important to us so that we can focus on this area and improve the speed of the internet connection for our guests. We hope to see you again when you return to Philadelphia!
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Raleigh
1 review
“Recommended hotel in downtown Philadelphia!”
5 of 5 stars Reviewed December 5, 2012

Traffic noises at night can be loud, if you're not used to it. Bring ear plugs. Great location -- close to downtown, subway, and bus stops; pleasant front desk workers; nice attached restaurant. Would recommend!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Easytobook.com

Ask Kimberly D about Sonesta Hotel Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellen A, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review
December 7, 2012
Thank you for your feedback and I am glad that our great location was able to provide you convenience during your stay. Our team at the Front Desk strive to provide excellent service everyday with a warm welcome and friendly service. We look forward to welcoming you back!
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Nashville, Tennessee
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
“Great location friendly helpful staff”
4 of 5 stars Reviewed November 30, 2012 via mobile

Yes the rooms are a little out dated and the tv is from Happy Days but it still is my first choice for downtown Philly. The checkin was fast and friendly. Rooms need to be updated but still comfortable and clean. Restaurant had a good English menu with good portions. Price was good. No problems. Only gave four star because the rooms do need some updating.

Stayed November 2012, traveled on business
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Ask pb4y about Sonesta Hotel Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellen A, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review
December 7, 2012
Thank you for making us your first choice in hotels for downtown Philly! As we move forward with the Sonesta Brand, we are look towards upgrading our rooms in the near future. Our guests do enjoy our knowledgeable staff who is able to assist with area information and efficient service! We hope to see you back soon!
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Sonesta hotel
2 reviews
“GREAT AREA........”
4 of 5 stars Reviewed November 29, 2012

I check into this lovely hotel on the 28th of nov.2012,and i must say that it's quite breath taking,the staff members are polite they go above and beyond to cater to there guest. The rooms are very cozy i just have one some problem the toliets are very low to the ground,but they are making wonderful improvements. The food is worth every penny. I rate this hotel as 4.51/2 starrs. I would mostly visit this this hotel on any giving sunday..(lol)... As a matter of fact i'll be back on dec 15,2012. Keep up the GREAT JOB!!!!!!!!!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask saleemah036 about Sonesta Hotel Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Sonesta Hotel Philadelphia

Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Address: 1800 Market Street, Philadelphia, PA 19103 (Formerly Crowne Plaza Hotel Philadelphia Downtown)
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#43 Family Hotels in Philadelphia
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Plan your visit to the Franklin Institute's exciting Real Pirates Exhibit with our VIP Packages. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes. ... more   less 
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