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“Location, Location” 4 of 5 stars
Review of Hilton Garden Inn Philadelphia Center City

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Hilton Garden Inn Philadelphia Center City
3.0 of 5 Hotel   |   1100 Arch Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #40 of 83 Hotels in Philadelphia
Melbourne
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Location, Location”
4 of 5 stars Reviewed January 18, 2014

So Center City really is... in the center of the city, which is a great base if you want to get out and explore. Pretty much everywhere I wanted to go was within 3km (1/2 an hours walk or a cheap cab). It's a treat to have the markets at your doorstep and there is also the convenience of the gallery shopping mall (check out the mural arts project office and look into doing one of their walking tours) very nearby. The Hilton Garden Inn itself is pretty on-brand, very geared toward convension visitors and other business travel. Professionally run and well maintained, it would be a stretch for anything about this to offend anyone. Our room was spacious and comfortable, far supassing my expectations for the price and stars. Highly recommended.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, January 19, 2014
Hello mmaagg,

Thank you for sharing your review. I am glad that you were very pleased with our location and that we far surpassed your expectations and would highly recommend the Hilton Garden Inn Philadelphia Center City. We hope to see you again when your travel plans bring you back to Center City Philadelphia.
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1,005 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
ORCHARD PARK, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 18, 2014

The staff at this hotel was the nicest and most helpful I've ever experienced. Treated like a queen! I wasn't expecting it for a center city hotel. Food was great, service wonderful. Rooms were very comfortable. Walls a little thin - I could hear the next door alarm go off like 5 times at 6:30. Bed super comfortable. Access to parking excellent. Everyone SO friendly. Would definitely book again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, January 19, 2014
Hello ginabina61,

Wow, thank you for sharing your excellent review. Our team will be very excited to read that we were the nicest and most helpful staff you have ever experienced and are very glad you felt this way. We all take extreme pride in our hotel and hope to see you again when your travels bring you back to our area again.
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Orchard Park, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

Would most definitely stay at this hotel again! It is near everything and the staff is outstanding. Rooms very clean and free internet was a plus! We had a Jr Suite and loved it. Hotel staff very accommodating and always willing to assist. If we come back to Philly again, we already know the hotel we will be staying at! Don't pass this place up! It is in the heart of EVERYTHING!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, January 19, 2014
Hello Deborah B,

It was great to read your recent review as our entire team does work very hard to leave such awesome experiences. We were all glad you were our guest and look forward to your return when your plans bring you back to our area.
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A TripAdvisor Member
4 of 5 stars Reviewed January 15, 2014

Everyone was extremely nice and helpful and friendly. I would recommend returning for that. Plus, they have a buffet breakfast for a reasonable price. Free internet is good! The location is right in the heart of the city, with easy access to shops, historical places to visit, and places to eat. Walking distance from the Liberty Bell and other interesting tourist attractions. Other locations nearby didn't seem as nice inside and prices were just as much at these other hotels. The friendliness of the staff is the main draw here and definitely a reason to return.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, January 19, 2014
Dear Tripadvisor Member,

Thanks for sharing your extremely nice review. We are all very glad that you were so pleased with our entire team and loved our location. We all hope to see you again soon.
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Woodbridge, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2014

We stayed at the Hilton Garden Inn, in Philly and we were so please with the service. everyone so friendly and cheerful!,it's like they are all hand picked! for excellence! Miss Kim from housekeeping what a super lady made us feel so welcome and Mr,Gene at the 10th,floor Restaurant even though they weren't serving at that time Mr Gene came and made us feel welcome brought us Hot cocoa it was delicious perfect for the freezing weather we were having!, goodman!!.. thank you mr,Gene and everyone on that floor were Super Special!! We will definitely make The Hilton Garden Inn, our home away from home anytime we come to Philly and let me not Forget the BED!!! My Goodness!! it's the Best bed Ever Slept like a Baby!!!, it's been a long time we felt great after a goodnite sleep! I loved it so much! I'm going to purchase one for Home!!...Again thank you Guys!. the Martinos

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, January 15, 2014
Hello soblessed24seven,

Wow, we were all so excited to read your amazing review. Our team especially Kim and Jean are so glad that you shared this wonderful experience and thank you. Our goal is to make you feel extremely welcomed and at home and we are all very pleased that we took such good care of you while staying at the Hilton Garden Inn Philadelphia Center City. We hope to see you again real soon.
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United States
Top Contributor
64 reviews 64 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 13, 2014

I received an email from the manager after my visit. Here's my reply:

"Thank you for your note. I stay at Hilton's all over the USA and am a Diamond Member, so I've seen a lot. Your staff is by far some of the best I have encountered. It's obvious that you are ALL very focused on service and an awesome customer experience. Every single staff member was great and very attentive to ensuring my visit was fantastic: the front desk, the restaurant manager, the restaurant staff and the bartender - all fantastic.

Keep up the good work. I had a very enjoyable stay and it's so nice to be treated so kindly when traveling. Business travel takes me away from home and can be hard, but your staff made my stay extra special. "

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, January 14, 2014
Dear Cregan8256,

We all truly appreciate you sharing your excellent experience that you recently had at our hotel. I am glad that you took the time to recognize our restaurant manager, front desk manager, our restaurant and bar tender team members and will make sure to share this directly with the team. As such a frequent traveler we are all so excited that you mentioned our team is by far one of the best you have experienced. We all look forward to seeing you again soon.
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Hudson, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 13, 2014

I have to clarify and state that the staff did as good as they could to accomodate me. Due to heating issues I had to change rooms twice during a four-day stay. The first time was for a room that could not warm above 58 degrees and the second was for a fan motor that was so audible that the receptionist in guest services heard it over the phone. The staff did everything in their power to move me to better rooms each time. I think that this was more of an isolated incident due to the extremely cold weather and am willing to give them another chance the next time I'm in Philadelphia.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff S, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, January 14, 2014
Dear Renial A,

Thank you for choosing to be our guest and share your comments. We are so glad to hear the wonderful things you mentioned about our team members as they all try very hard to leave you impressed. We are sorry about the heating system troubles you experienced during this past extreme weather but hope you get a chance to return when the weather improves. Please contact me directly when your plans bring you back so I can make sure the hvac unit is in perfect condition.
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Additional Information about Hilton Garden Inn Philadelphia Center City

Address: 1100 Arch Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in Philadelphia
#33 Family Hotel in Philadelphia
#33 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
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Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia

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