We arrived at 9 pm checked in and headed up to our room. Kids wanted to swim right away went to pool which had dirty towels piled up and none on the shelf. Called down to the desk and was told they were working on it after 3 calls in an hour still no towels we left pool soaking wet and headed back up to room. Kids jumped in shower and when I went to take them out realized there were only 3 towels and two washcloths. Called down to the desk and requested more washcloths and another towel and was told sorry the hotel was sold out and there was a shortage of towels and washcloths so I guess the four of us are going to have to use the same washcloth?? She said housekeeping was closed?? A security gaurd brought up two bath mats for us to dry off with about an hour later! There were small holes in the sheets and mildew on the shower curtain I was very disappointed with our stay and we were never compensated for any of the inconveniences. Upon check out they never asked how was our stay or have a nice day nothing..what ever happened to CUSTOMER SERVICE? The parking garage is a hot mess the elevator runs extremely slow and is always packed. There were stairs available but the condition of it is comparable to the cleanliness of the subway. Have stayed at a couple different Hilton's this by far is the worst!
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- Also Known As:
- Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Hilton Garden Inn
- Hilton Philadelphia