My wife and I stayed here when I ran the marathon last weekend and honestly expected better. Upon arrival at 3:30, we, and many others in the lobby, were told our room wasn't ready and they were still cleaning them. We went out for a while and came back at 5 and the room still wasn't ready. At that point it was unacceptable and it took a nasty comment from me for a manager to come out and re-arrange our room. The room was roomy and clean so no complaint there. The next day, after running the marathon and coming back our room keys did not work and we had to go to the lobby where we were told we couldn't go back to our room because of renovations. We would have to move rooms, however none of the rooms were ready because they were being cleaned. After some more nasty comments from us and the fact our luggage was still in the room, they "allowed" us to stay in the room until another was ready. Of course then our keys stopped working again and we had to go back down to the lobby... We ended up moving and to their credit, we were offered help to move the bags and also were given our second night for free with no prompting.
So other than the staff seeming to not have their act together, the hotel was in a great location close to liberty bell, convention center, museums etc. The rooms were clean,comfortable and no issues with noise. As an aside, the 10th Floor Grill was not available either day of our stay for some unknown reason no one seemed to know so I have no comment other than I guess the Hilton family like losing money. Additionally, the elevators were very scary and probably need some maintenance.
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- Also Known As:
- Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Hilton Garden Inn
- Hilton Philadelphia