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Sofitel Philadelphia Hotel: Traveler Reviews


Sofitel Philadelphia Hotel
120 South 17th Street, Philadelphia, PA 19103
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Traveler Reviews

92% Recommend
4.5 of 5 stars 321 reviews
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Very disappointing...I need a vacation after dealing with the Sofitel.

Sofitel Philadelphia Hotel

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1 of 5 stars
lal5h 1 contribution
Virginia
Feb 28, 2007 | Trip type: Couples
8/12 found this review helpful

We arrived at the Sofitel on Saturday afternoon at about 1:00 and were told that check-in was not until 3:00. They would not allow us to check-in early, as no rooms were ready. But they did offer to hold our bags and called us as soon as a room was ready (at approximately 2:30). When we did check-in, I received an envelope with a Sofitel paper printout listing our roomrate correctly as $180.00/night.

We found our room to be in good condition. The decor was lovely, and the bed was very comfortable and lived up to its rave reviews. However, the pillows on the bed were a little ragged and stained and probably should have been replaced. The bathroom was also clean and spacious, but as soon as we ran the shower it backed up and would not drain properly. Our call to guest services/maintenance was responded to promptly.

Our major problems with the hotel did not begin until checkout, but they are so serious as to ruin the whole experience. Upon checkout, I received a bill listing the roomrate as $195.00/night, despite the printout at check-in listing the correct rate of $180.00. When I mentioned this to the front desk clerk, he was extremely rude and unhelpful. He essentially brushed me off, told me the rate had always been the same, and said I could fax the hotel proof of the difference in rates when I returned home. He made me feel that I was either crazy or lying about the incorrect rate!

Things went from bad to worse upon our return home. When I checked my bank account, I found that the Sofitel had already charged my credit card for $650.00 and were still not finished charging me. (Please explain to me how 2 nights at $180.00 and one in-room movie at $15.00 amounts to $650.00). When the Sofitel finishes charging my card, they will have charged me over $1000! I spent over 2 hours on the phone with Sofitel front desk clerks, guest relations/services managers - even the accounting department. The issue still has not been resolved, and I am still incredibly stressed over the situation.

We will certainly choose a different hotel the next time we are in Philadelphia.

  • Liked — Good location, Nice rooms and comfy beds
  • Disliked — Terrible service, Problems with check-out/billing
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 14, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $243 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent Hotel

Sofitel Philadelphia Hotel

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4 of 5 stars
ambudd 20 contributions
Philadelphia, PA
Feb 15, 2007 | Trip type: Business, Couples
4/4 found this review helpful

We spent a nice weekend at the Sofitel is Philly. I arranged this stay thorough the gophila.com website and it is buy one night get one free, plus free parking on both nights ($60.00 value). It is a decent deal, especially for our King Suite.

The Suite was very nice. The bathroom is perfect; clean, large and luxurious. Separate tub and shower.

The room was nice. Modern decor. I would not say that is is super extravagent, but much above average. The bed is absolutely fantastic and linens are to die for. (If you love a soft bed, this is the one for you. I prefer a harder bed, but no complaints because the quality was so high!)

You will see many reviews referring to the quality of service. I cannot say that I encountered any thing extra special, but we stayed inour room much of the time (our first time away from our baby, so we were all about relaxing).
Room service was prompt and courteous. The food was excellent. We had room service dinner and breakfast and both were very good for room service food.

The Sofitel is located in a neat part of the city. Many of the great restaurants are within a few blocks on Walnut St., including Le Bec Fin and Alma de Cuba. There is great shopping near by and the Kimmel Center is closer (we took a nice walk on Sat.)
We had an absolutely wonderful meal at Alma de Cuba. I highly recommend this place!

All in all, this is the nicest place I have stayed in the city and look forward to returning!

  • Liked — Great Location and very upscale accomodations
  • Disliked — A bed alone does not make luxury accomodations.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 20, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping, Spa, Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $243 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Elegant, warm, sophisticated

Sofitel Philadelphia Hotel

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5 of 5 stars
iowaprof 1 contribution
Iowa
Feb 14, 2007 | Trip type: Business, Couples
3/3 found this review helpful

I truly loved this hotel. It has a wonderful vibe and was very comfortable, and the staff was helpful and efficient. At first glance around the lobby, I thought it was disappointingly small and lackluster. But it turned out to be comfortable and elegant, and a wonderful place to be, conveying private luxury and liveliness at the same time. The room was comfortable with the most luxurious bedding I've had in any hotel, and the bathroom included an upscale glass shower and slate countertops. One of the best, if not the best luxury hotel I've ever stayed in. I would certainly choose Sofitel in the future. An amazing price for the value.

  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $243 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
nice, easy hotel

Sofitel Philadelphia Hotel

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4 of 5 stars
MGinCT 3 contributions
Connecticut/NYC
Feb 5, 2007 | Trip type: Family
4/4 found this review helpful

We had a quick one-night stay at the Sofitel Philadelphia this past weekend. Check-in was fast, easy, and pleasant. Ditto for checkout. Our room was modern (but thankfully not ultramodern) and tasteful, and the bed was quite comfortable. We didn't stay long enough to check out the gym, bar, etc., but our short stay was nice. I would stay here again.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 35-49
  • Member since October 27, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $243 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Top notch

Sofitel Philadelphia Hotel

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5 of 5 stars
tommytraveller 9 contributions
london
Feb 4, 2007
6/6 found this review helpful

We have stayed at the Sofitel Chicago before and loved it. The reviews make this one top in Philly, and they are spot on. This is a class act. The staff are friendly and attentive. The rooms are luxurious, the bathrooms marbled and wonderfully equipped.The bed is sumptuous and the pillows feather-hypo are available.

Breakfast was fantastic as was the one in Chicago-possibly the best hotel breakfast I have ever had.

Check in and out were very quick-no queues and attentive staff.The security lady went out of her way to find me a phone charger at 1am!! The concierge helped plan our sightseeing and was only too happy to find us local cinemas and gave me a print out of all the shows and how far away they were.The gym was state of the art and empty-no one could laugh at me!!

Located centrally, I found this place hard to fault- in fact I cannot!!

Well done again the Sofitel team.

  • Date of stay January 2007
  • Member since April 23, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $243 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sofitel Philadelphia Hotel Also Known As

Address: 120 South 17th Street, Philadelphia, PA 19103