My stay here was amazing. I was upsold to a Junior suite, which was great. It was a corner room on the 14th floor with a great view. The room was perfectly clean.(There were some cosmetic issues with the woodwork of the bathroom doors, closet doors and ceiling in the vestibule, though these were not troublesome).
The room was absolutely comfortable. The bed phenomenal, very cloud like. I imagine if you like a firm mattress, this may be a bit uncomfortable. I needed shaving cream, a razor and a few other items. I called the concierge and quickly the items were delivered. Every staff member I interacted with was professional, courteous and kind.
While the food was expensive, it was tasty. I ordered room service a couple of times and was satisfied. The hotel is placed around wonderful shops and restaurants. If you wish not spend so much money, it is very possible to go out for a nice meal.
Without question one of the best hotels I have stayed at. I will stay here again, guaranteed next time I am in Philly.