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“Family of Three.” 4 of 5 stars
Review of Sofitel Philadelphia Hotel

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Sofitel Philadelphia Hotel
4.0 of 5 Hotel   |   120 South 17th Street, (City Center West), Philadelphia, PA 19103 (City Center West)   |  
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Ranked #7 of 82 hotels in Philadelphia
GreenLeadersBronze level
Alberta
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
46 helpful votes 46 helpful votes
“Family of Three.”
4 of 5 stars Reviewed October 23, 2013

We recently spent two nights at the Sofitel in downtown Philly. The area felt very safe, the hotel seemed to be central to all we wanted to accomplish. The room was a Junior Seat and when we opened the door of the room it presented very well. The beds were very comfortable as well as the pillows. We enjoyed closing the door to give each sleeping area some privacy. The room was beautifully decorated,and comfortable. This hotel also has free wifi! We felt very welcomed from the first steps from the cab to the reception desk. Very welcoming. The foyer of the hotel
had a beautiful display of fresh flowers by the elevators, so cheery each time you came off or enter the elevators. We would definitely return.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, October 25, 2013
Bonjour seven7up!

It was a lovely choice to stay in one of our Junior Suites as a family of three. The design of the room allows for the luxury of more space to enjoy together, while still being able to have privacy between the two sleeping areas at night.

I am also very pleased that you enjoyed the flowers in the lobby, as they are part of our Sofitel culture. We take pride in displaying beautiful botanicals, and I thank you for commenting on them.

We look forward to welcoming you back!

Sincerely,
Vincent
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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English first
New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2013

Whether it is the hand lotion, the shampoo, or the towels, everything in the room is luxurious. This hotel is wonderfully located as well. Close to my meetings, close to tourist attractions. The staff is very competent. The food in the restaurant is good. My only complaint, but this is true of all hotels these days, is that the room is a bit dark despite the number of lamps in the room. Since I am not paying for this, I don't know the price here.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, October 25, 2013
Bonjour art-travelerNewYork,

I am pleased you were able to enjoy our luxurious ambiance while travelling on business. Thank you for sharing your experience, and we hope to welcome you back again soon!

Best regards,
Vincent
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 23, 2013

Excellent stay. We stayed five nights and everyone at hotel did a wonderful job making our stay one of the best. The room was always cleaned prior to our return and they always restocked shampoos, etc. It was nice having a separate tub and shower and the bathrobes were soft and great to have in the room. A nice size room with a Bose radio that we were able to dock our iPad and listen to our music! Bottled water for the coffee was appreciated. We definitely will be back!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, October 25, 2013
Dear trishh1,

It is lovely you were able to enjoy the array of amenities we offer in the guest rooms, and I thank you for sharing your comments. I will be sure to share your kind words about the level of service our housekeeping ambassadors provided throughout your stay.

We all look forward to welcoming you back for another excellent stay!

Warmest regards,
Vincent
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Winston Salem, North Carolina, Usa
1 review
5 of 5 stars Reviewed October 23, 2013

This was my first trip to Philly and it could not have been more perfect. From the staff to the bath to the linens to the robes to the room service, I could not have asked for a better experience. Love

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, October 24, 2013
Dear Rowe C,

What a delight to read your post! I hope that your first trip to Philly is not your last, as we would love to welcome you back again for another wonderful stay.

Merci beaucoup!

Best regards,
Vincent
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Larchmont, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 22, 2013

I normally stay at Marriott hotels but since it was through work and it was $10 cheaper, I was forced to stay at Sofitel. And i am glad I did. Beautiful lobby and room, great service, and the staff was top notch. I slept like a baby in the ultra comfy bed. If in downtown Philly, I highly recommend the Sofitel. And the price could not be beat!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, October 24, 2013
Bonjour skatz927,

It is our delight that you stayed with us during your business trip to Philly! We truly appreciate the recommendation and hope to welcome you back for your next business (and leisure!) trips to Philadelphia.

Warm regards,
Vincent
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Lake Worth, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

The Center CIty location is very convenient to shopping and dining. We really enjoyed the service. The lounge area is lovely though the service there tended to be slow. The service in the restaurant for breakfast on the other hand was fantastic. They offered health conscious meals for breakfast which we all appreciated! (Saved our calories for other meals.) The rooms were spacious and the bed was very comfortable. Overall a very pleasant stay.

Stayed September 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, October 24, 2013
Dear rkfeeley,

Thank you for writing such a lovely review!

I am pleased you were able to indulge in breakfast with us during your stay. Indeed, both Chez Colette and Liberte offer unique health conscious delicacies for when you prefer a lighter meal.

We look forward to welcoming you back again soon.

Sincerely,
Vincent
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Zurich, Switzerland
Top Contributor
153 reviews 153 reviews
66 hotel reviews
Reviews in 80 cities Reviews in 80 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 22, 2013

We found the décor a bit sombre but the hotel staff are excellent and friendly without being over familiar. The rooms /suites are well appointed and the bed most comfortable. Fitness centre is well equipped, clean and pleasant. Well positioned for walking around Philadelphia. Enjoyable and reasonably priced.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, October 24, 2013
Bonjour royandchristine,

Thank you for the wonderful 5 star review! Our "SoBed" has been specially designed to provide a perfect night's sleep and I'm glad you were able to enjoy the comfort. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back in the future!

Best regards,
Vincent
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Additional Information about Sofitel Philadelphia Hotel

Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Philadelphia
#5 Green Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
#7 Romantic Hotel in Philadelphia
#8 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Philadelphia Hotel 4*
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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