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Sofitel Philadelphia Hotel: Traveler Reviews

4.0 of 5
120 South 17th Street, Philadelphia, PA 19103 (City Center West)
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Sofitel Philadelphia Hotel
Ranked #9 of 84 hotels in Philadelphia
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1,235 reviews from our community

Traveler rating
    707
    384
    78
    42
    24
See reviews for
Families
167
 
Couples
453
 
Solo
99
 
Business
290
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Geneva, Switzerland
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Nice but too snobbish for what it is”
4 of 5 stars Reviewed February 18, 2013

Overall a nice stay but you tend to feel that they are struggling maintaining the hotel. Furniture in the room seems to be quite old and has suffered a lot. Having said that, the bed & pillows offer you a WONDERFUL experience and, after all, this is the primary reason of staying in ahotel, isn't it? I could not get away of it and to recover form jetlag, nothing better could have happened. The bathroom is huge and you'll find there absolutely everything you need with many fluffy towels.
Breakfast was not so good, barely no choice, only a la carte options and VERY expensive for what you get. A much better option is to go to any restaurant around (Marathon close by had a very good berakfast for half the price of what is costs at Colette at the Sofitel).
The personnel at the front desk and Colete are a bit too snobbish and not very friendly compared to US usual standard but I must admit that the Concierge was very helpful and nice.
The situation of the hotel is also very good, close to everything in walking distance (from University to old town).

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask sophiedesmontagnes about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 25, 2013
Dear sophiedesmontagnes,

Thank you for taking the time to review your recent stay with us. We value your feedback as it enables us to continue to make improvement to our service. I am delighted to hear that one of our greatest features, our unique So-Beds, offered you a great recovery from your jetlag. We believe simple comforts such as our large rooms and bathroom’s amenities are essential to creating a relaxing environment for guests traveling long distances. We are currently updating the furniture in all of our guest rooms and do hope that you will have the opportunity to return again soon to enjoy our new additions.

Warm Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Helpful staff”
5 of 5 stars Reviewed February 18, 2013

My wife and I were in town for a convention and prefer to stay in the Rittenhouse area as opposed to the convention center area. The Sofitel is an excellent choice. We stayed in a king suite and were very pleased with the room size and cleanliness. The hotel staff was very attentive, especially by the lobby elevator, as when you have your hands full, inserting your room key to get to your floor can be a bit tricky but the staff was always on alert to help out in that situation. One night we did do room service and the food was surprisingly good, better that most hotel room service meals that we have tried.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Jeff C for Philadelphia
Ask Jeff C about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 25, 2013
Dear Jeff C,

Thank you for choosing Sofitel Philadelphia for your most recent convention trip. We are close enough to the convention center and believe we offer a great alternative to convention guests who are looking to stay in an area that has a bit more in regard to restaurants, shopping, and events. We look forward to welcoming you and your wife back again in the future.

Sincere Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Top Contributor
71 reviews 71 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
“Great atmosphere...”
5 of 5 stars Reviewed February 13, 2013

I loved this place and you can't beat the location. The room was immaculate. We met friends for drinks the next afternoon and it was very cozy...We felt like we were in our living room. The staff is super friendly. Great drinks, terrific service. We had appetizers and they were delish! Lotsa love for Sofitel!

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
See 2 more reviews by Charlie T for Philadelphia
Ask Charlie T about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 14, 2013
Cher Charlie T,

Thank you for the great review of your stay! I am delighted that you had such a pleasant experience with your friends in our cozy Lounge. Our ambassadors are great at going above and beyond to make our guests’ stays memorable. We look forward to welcoming you back to Sofitel Philadelphia again in the future to enjoy more of the fair we offer in Liberte.

Warm Regards,

Vincent Vienne
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Charleston, West Virginia, USA
1 review
2 helpful votes 2 helpful votes
“jwie”
5 of 5 stars Reviewed February 10, 2013

Enjoyed the stay. Check in was efficient and polite. All staff encounters were Service was terrific as always. Room was clean. Only had breakfast but it was just right, so was my wife's. Will stay again when I have a chance.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

Ask jwiesend about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 11, 2013
Dear jwiesend,

Thank you for your great review! I am delighted that our ambassadors were able to provide great service to you and your wife that made your stay memorable. We look forward to welcoming you both back again very soon.

Sincerely,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
129 reviews 129 reviews
103 hotel reviews
Reviews in 59 cities Reviews in 59 cities
86 helpful votes 86 helpful votes
“Well appointed”
4 of 5 stars Reviewed February 10, 2013 via mobile

I recently stayed at this property for the first time.

First impressions where excellent, the staff all very friendly and approachable and the lobby has a very contemporary feel if a little on the small and crowded side and lacking seating.

I was very impressed with the bedroom. Very spacious for a standard double with probably the most comfortable bed Iv experienced in a Sofitel or similar brand. The TV had plenty of channels and the bathroom was also enormous with a separate shower facility beside the bath. My only real gripe with the room however was the lack of power sockets near the bed. The only one I could find was behind the headboard of the bed and to use it meant nearly shaving a layer of skin off your hand (eh, lawsuit Mr Sofitel lol) unless you can manage to pull the bed out.

I ordered wings from room service and found them very generous however the price was crazy.

The gym was very well appointed however it was tightly packed in there. With just 2 other people using the facilities I found we where falling over one another.

The location is also fantastic at this hotel with good quality shops and restaurants all within a casual walk from the lobby.

All in all I very much enjoyed this hotel and look forward to returning!

Stayed February 2013, traveled on business
Was this review helpful? Yes 3
Ask Irishstandards about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 11, 2013
Dear Irishstandards,

Thank you for choosing Sofitel Philadelphia for your most recent business trip! I am delighted that our ambassadors were able to make your stay memorable and that you found our rooms comfortable, especially our unique So-Beds. We appreciate you feedback on the location of our sockets as your comments assist us in continuing to make improvements to our hotel. We look forward to welcoming you back to Sofitel Philadelphia again in the very near future.

Warm Regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philadelphia Hotel

Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel
Address: 120 South 17th Street, Philadelphia, PA 19103
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotels in Philadelphia
#5 Luxury Hotels in Philadelphia
#6 Best Value Hotels in Philadelphia
#7 Business Hotels in Philadelphia
#9 Family Hotels in Philadelphia
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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