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Sofitel Philadelphia Hotel: Traveler Reviews

4.0 of 5
120 South 17th Street, Philadelphia, PA 19103 (City Center West)
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Sofitel Philadelphia Hotel
Ranked #9 of 84 hotels in Philadelphia
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1,232 reviews from our community

Traveler rating
    705
    384
    77
    42
    24
See reviews for
Families
166
 
Couples
451
 
Solo
99
 
Business
290
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dublin, Ireland
Top Contributor
129 reviews 129 reviews
103 hotel reviews
Reviews in 59 cities Reviews in 59 cities
86 helpful votes 86 helpful votes
“Well appointed”
4 of 5 stars Reviewed February 10, 2013 via mobile

I recently stayed at this property for the first time.

First impressions where excellent, the staff all very friendly and approachable and the lobby has a very contemporary feel if a little on the small and crowded side and lacking seating.

I was very impressed with the bedroom. Very spacious for a standard double with probably the most comfortable bed Iv experienced in a Sofitel or similar brand. The TV had plenty of channels and the bathroom was also enormous with a separate shower facility beside the bath. My only real gripe with the room however was the lack of power sockets near the bed. The only one I could find was behind the headboard of the bed and to use it meant nearly shaving a layer of skin off your hand (eh, lawsuit Mr Sofitel lol) unless you can manage to pull the bed out.

I ordered wings from room service and found them very generous however the price was crazy.

The gym was very well appointed however it was tightly packed in there. With just 2 other people using the facilities I found we where falling over one another.

The location is also fantastic at this hotel with good quality shops and restaurants all within a casual walk from the lobby.

All in all I very much enjoyed this hotel and look forward to returning!

Stayed February 2013, traveled on business
Was this review helpful? Yes 3
Ask Irishstandards about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 11, 2013
Dear Irishstandards,

Thank you for choosing Sofitel Philadelphia for your most recent business trip! I am delighted that our ambassadors were able to make your stay memorable and that you found our rooms comfortable, especially our unique So-Beds. We appreciate you feedback on the location of our sockets as your comments assist us in continuing to make improvements to our hotel. We look forward to welcoming you back to Sofitel Philadelphia again in the very near future.

Warm Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good location, nice rooms, staff a little stand offish”
4 of 5 stars Reviewed February 10, 2013

Sofitel Philadelphia is in a good location - easy walk to shopping in Walnut St and 15 minutes to museums or Liberty Bell. Rooms are a good size with large bathroom and free bottled water which was a nice extra. Gym has good facilities and is easily accessed and breakfast in Chez Collette was tasty, served quickly and good value in this type of hotel. I found the front desk staff a little stand offish but the restaurant staff were friendly. Good rate and overall a good hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
See 2 more reviews by GregK2A for Philadelphia
Ask GregK2A about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 11, 2013
Dear GregK2A,

Thank you for taking time to review your recent stay with us. I am delighted to hear that our location was convenient for you and that you enjoyed our facilities and amenities. I am also very glad to hear that you enjoyed breakfast in Chez Colette and hope that you will have the opportunity to try our great menu in Liberte in the future. We look forward to welcoming you back to Sofitel Philadelphia again in the future.

Sincerely,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, USA
1 review
1 helpful vote 1 helpful vote
“Great night”
5 of 5 stars Reviewed February 6, 2013

Great room, comfortable bed, great nights sleep! Enjoyed my breakfast at the resturant and the staff was very hospitible. Thxs for the service and care that was taken to provide a comfortable stay. Valet was very nice as well. Thxs!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask bhorchar about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 8, 2013
Dear bhorchar,

Thank you for your great review! I am delighted that you had such a pleasant stay and that our unique So-Bed provided you with a great night sleep. We look forward to welcoming you back to Sofitel Philadelphia again soon.

Kind Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2013

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

Ask webfog about Sofitel Philadelphia Hotel
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 8, 2013
Dear webfog,

Thank you for the great review of your stay! I am very glad to hear that you enjoyed our great downtown location and our large marble bathrooms. We look forward to welcoming you back to Sofitel Philadelphia again soon.

Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Arlington, Virginia, USA
1 review
2 helpful votes 2 helpful votes
“Excellent Experience”
4 of 5 stars Reviewed February 6, 2013

The hotel staff was very friendly and hospitable. My girlfriend and I were in town for a weekend getaway, and I took the opportunity to surprise her with a proposal. The hotel staff was aware of my plan, and they went the extra mile to help make our weekend memorable. The location was excellent and it was within walking distance to museums, restaurants, and my favorite coffee shop, La Colombe. We would definitely return for another stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

Ask CoffeeGuy_13 about Sofitel Philadelphia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review
February 8, 2013
Dear CoffeeGuy_13,

Thank you for choosing Sofitel Philadelphia for such a special occasion! I am so very delighted that our staff was able to assist you with your proposal. We are thrilled to be a part of such a big moment. We look forward to welcoming you and your fiancé back again soon and would love the opportunity to hold your wedding at our hotel. Please feel free to ask for our Wedding Planner, Lisa Strickland, who would be very happy to show you our great event space.

Warmest Regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sofitel Philadelphia Hotel

Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel
Address: 120 South 17th Street, Philadelphia, PA 19103
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotels in Philadelphia
#5 Luxury Hotels in Philadelphia
#7 Business Hotels in Philadelphia
#7 Best Value Hotels in Philadelphia
#9 Family Hotels in Philadelphia
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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