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“Best place to stay accessible to downtown” 5 of 5 stars
Review of Sofitel Philadelphia Hotel

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Sofitel Philadelphia Hotel
4.0 of 5 Hotel   |   120 South 17th Street, (City Center West), Philadelphia, PA 19103 (City Center West)   |  
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Ranked #8 of 83 Hotels in Philadelphia
GreenLeadersGold level
Raleigh, North Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Best place to stay accessible to downtown”
5 of 5 stars Reviewed January 24, 2013

The Sofitel has the best designed rooms and the most comfortable beds in my opinion. The staff has always been helpful and responsive. One stay, we had no hot water for a temporary period but were then treated to a great breakfast in return for a minor inconvenience. The atmosphere is calming, the rooms are spacious and everything is designed for supporting a relaxing environment. Will always stay here over many other hotels I have stayed at in downtown Philly.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 28, 2013
Dear EastCoastmamacita,

Thank you for choosing Sofitel whenever staying in Philadelphia! I am delighted that we have become your go to hotel when visiting and that our ambassadors have continually made your experiences with us memorable. We are very fortunate to have a great team who is able assist our guests with any needs or requests that are unique to their stay. We look forward to welcoming you back for many more relaxing trips to come.

Sincerely,

Vincent Vienne
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2,036 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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English first
Melville NY
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

Had to take my first downtime since New Years to post a rave review of this hotel and Philly itself. As so many have said, it's a beautiful hotel and so centrally located in the city. From the moment we pulled up in the driveway and passed the car off to the valets and our luggage to the hotel staff, it was a first class experience all the way. The open bar area adjacent to checkin was welcoming and very comfortable. The staff could not be more helpful. Since the coffee area in the lobby does not offer decafe, the hotel Concierge volunteered to go into the restaurant each morning during our four night stay to bring whatever I needed. Speaking of excellence at the concierge level, after asking him for a bit of information regarding the Mummer's Parade, an annual New Year's Day event, we returned from an outing and was met in the lobby with a 10 day printout of everything a visitor needed to know from timing to best locations for viewing. That's service. The two junior suites that my wife and I and our best friends occupied were large, clean, and well equipped. As all have stated here, the beds and pillows are wonderful. Speaking of equipped, the hotel keeps on hand some thirty different accessories that guests might have forgotten to bring or now realized they need. Myself and friends needed nightlights in our bathrooms and we were delivered three as requested within minutes of the call. The 24 hour gym was a big plus for my friend Bill who is an early riser and workout king. The hotel is in the Rittenhouse Square area which means its close to shopping, great restaurants, and cultural attractions such as the Philly Museum of Art and the newly relocated Barnes Museum, neither of which should be missed. What a great five days we had. If you have a car, don't miss a visit to Longwood Gardens any time of year but especially during Christmas. Google it.

We can't wait to return to Philadelphia and the Sofitel. Not enough credit can be given to the manager Vincent Vienne, because quality starts at the the top. He pays as much attention to his hotel as he does to this board...and it shows!

Room Tip: The junior suites have a living room and bedroom with a large bathroom and are well worth the minima...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 30, 2013
Dear wine4play,

Bonjour!

I want to thank you for choosing to celebrate New Year’s with us and for the detailed review of your stay! I am so glad to hear that our great ambassadors were able to make your stay memorable with the little details that we find to be very important to making each guest’s experience special. We wish to provide a relaxing, comfortable environment to our guests ensuring that all their needs are met. I am so glad that you enjoyed not only our hotel, but our great city and all it has to offer as well. We look forward to welcoming you back again very soon.

Warm Regards,

Vincent Vienne
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New York City, New York, USA
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 24, 2013

I booked the junior suite at the Sofitel expecting a luxurious stay, and for the most part it was except for one major problem. The hotel advertises that it has 37" flatscreen TVs, but neglects to say that it doesn't get local channels in HD. It was the equivalent to saying we have internet, but only offering dial up service.
It ruined the whole experience for me because I planned on watching two major sporting events from my room. The hotel manager really didn't get it, but I checked with most of my male friends and they all said not having a HD TV would be a complete deal breaker.
Sofitel offered me no refund or accommodation despite the fact that they clearly did not live up to Sofitel standards.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 25, 2013
Dear J240,

Thank you for taking the time to review your stay. I am glad to hear that you enjoyed our junior suite and that we were able to provide a luxury experience with most aspects of your stay. I understand your concern with the TV channels and we continuously work on ways to enhance the HD TV experience in our rooms We would love the opportunity to welcome you back to Sofitel Philadelphia and exceed all of your expectations

Sincere Regards,

Vincent Vienne
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NJ
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 23, 2013

Perfect hotel locations, we walked to almost all the attractions. Rooms are comfortable and staff was very pleasant. Bathroom was a bit small, but it's separate from a dressing area with a wash-up sink and a hairdryer. Will stay again.

Room Tip: Higher floors preferable, less noise, better city view
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 25, 2013
Dear NODA2012,

Bonjour!

Thank you for choosing Sofitel for your recent trip to Philadelphia. I am delighted that our downtown location was convenient for you to visit all the attractions around us. We look forward to welcoming you back again, hopefully when the weather is a bit warmer and easier to explore our Rittenhouse Sq. area and more of what it has to offer.

Sincerely,

Vincent Vienne
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Chesterfield, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

I've stayed here twice and both times was very pleased with the room, location, and service. As others have said, bed is super comfy and location is ideal for experiencing center city Philadelphia. The bathroom is spacious and well appointed and the junior suite gives you a home feel with its separate living area. One of the best features is the service here, front desk staff and management are very accomodating. Ordered room service breakfast twice and it was DELICIOUS. Stayed there with a baby and was provided a crib and a "baby kit."

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 25, 2013
Dear amusedkea,

Thank you for choosing Sofitel when visiting Philadelphia! I am very glad that you have had the opportunity to stay with us twice and that we continually have made your stays memorable. We want to provide a comfortable home feel to our guests and we are glad that you felt that while staying in our Junior Suite. We hope to welcome you and your family again soon.

Warm Regards,

Vincent Vienne
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New York
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

I am a fan on this chain and found a great deal to stay here on a visit to Philly. As compared to NYC, Philly has great value and a level of service that rivals NYC. The Sofitel has it all, great attitude from all of the staff, large rooms, and a lovely and lively lobby bar. Definitely consider for your next trip.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 25, 2013
Dear Gr8seeker,

Thank you for your excellent review and for being such a loyal guest of Sofitel! I am delighted to hear that our Philadelphia hotel has provided you with such a positive experience. I am very glad you that enjoyed Liberte and hope that during your next visit you will have the opportunity to try our breakfast brasserie, Chez Colette, with its warm atmosphere.

Sincerely,

Vincent Vienne
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New York City, New York, USA
1 review
5 of 5 stars Reviewed January 23, 2013

A short walk from Rittenhouse Square, the Sofitel is near a number of good restaurants, a terrific bookstore and a convenient location for Philly's world-class museums and other cultural institutions.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 25, 2013
Dear Irv_too,

Thank you for your great review! I am very glad that you enjoyed our Rittenhouse Square location and all it has to offer with several good bookstores within walking distance and many museums and cultural institutions as well. We look forward to welcoming you back to Sofitel Philadelphia again in the near future and I highly recommend speaking with our concierge who can recommend great happenings in the city that you may be interested in.

Sincerely,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philadelphia Hotel

Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Philadelphia
#6 Romantic Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
#6 Business Hotel in Philadelphia
#7 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Philadelphia Hotel 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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