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“Felt a little cheated” 4 of 5 stars
Review of Sofitel Philadelphia Hotel

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Sofitel Philadelphia Hotel
4.5 of 5 Hotel   |   120 South 17th Street, (City Center West), Philadelphia, PA 19103 (City Center West)   |  
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Ranked #7 of 83 Hotels in Philadelphia
Certificate of Excellence
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2,399 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
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  • French first
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English first
Jersey City, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed January 16, 2013

Stayed here last weekend for a wedding. Accidentally left behind the brand new pair of shoes I wore to the wedding/reception. My husband packed our bag as I finished getting ready. Unfortunately did not realize until two days later that he had not packed my shoes. Called the hotel and they were nowhere to be found. Some words of advice... use the safe they provide because housekeeping does enter your room at night to tidy up and leaves the music on to let you know they were there. Make sure you check twice for ALL your belongings before leaving your room for the last time because when you call the next day or the day after that, they won't be in lost and found or with security. Sorry to say, there are no more honest people in the world... especially the housekeepers at the Sofitel.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 18, 2013
Dear Tennisgirl0217,

Thank you for informing us of your experience during your visit. We take security as well as lost & found procedures very seriously and ensure that all of our ambassadors do as well. I would love to have the opportunity to talk with you in person, please reach out to me at the hotel; I would like to discuss your experience with you.

Sincerely,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

Fantastic hotel, very clean and modern hotel in the centre of philadelphia, staff really nice and nothing is too much trouble for them, breakfast great and in the ideal location, for both business and pleasure.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 18, 2013
Dear paulanewyorkNewYork,

Thank you for your great review! I am delighted to hear that our ambassadors were able to go above and beyond to really make your stay memorable. We look forward to welcoming you back to Sofitel Philadelphia again in the future for both business and pleasure.

Warm Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Decatur, Pennsylvania
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 14, 2013

A very nice hotel. We upgrade to a suite and even though we were only there for a night it was well worth it. We loved the fact that we could rent movies that were still in theaters for less than price of 2 theater tickets. The location is so nice, right in the middle of everything we want to be close to.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 16, 2013
Dear rma136,

Thank you for choosing Sofitel Philadelphia! I am very glad to hear that you took the opportunity to upgrade to one of our suites and to enjoy our movie selection. We are delighted to have been everything you were looking for and are eager to have you stay with us again in the future.

Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
89 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

Very attentive staff, great security, clean, classy place. Will be back. Everything was very close to us. We felt safe at all times as we were two females traveling. Our room was spacious and a good price. Keurig coffee in room was a bonus as well as slippers and robes. Great shower.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 16, 2013
Dear hotsally,

Thank you for your great review of our hotel! I am very glad that you felt safe during your stay with us in our downtown location. Our guests’ safety is important to us which is why we have key activated elevators to access each floor along with our security team’s regular walk throughs of the hotel. We look forward to welcoming you back again soon.

Sincere Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucestershire, England
Level Contributor
249 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 329 helpful votes
3 of 5 stars Reviewed January 11, 2013

Having made our way through heavy traffic, our arrival at the Sofitel came as a relief. On a busy block in the centre of the city, it's a great location for a weekend, right there and just a step away from everything. However, peaceful it is not. Like many city centre hotels, there is a lot of coming and going, the lobby is fairly tight and there's a popular bar to one side which was a lively place each evening of our stay. We seemed to spend a while waiting for elevators and when they arrived, they were busy and made frequent stops.

Our junior suite was a little tired. Decor is pretty dark and beige/brown and the furnishings very similar to those in the Sofitel New York. Though the bed was super-comfortable and well up to usual Sofitel standards, the overall impression of our accommodation was that it needs freshening up.

Our bathroom was large and had our preferred walk in shower (rather than an over-bath arrangement) but the grout was grubby and it wasn't a good idea to look too closely in the corners or in the dark places around the loo. Plenty of space, for sure, but not somewhere I wanted to linger.

On our fourth morning we managed to find the concierge, tucked away in an office beyond reception. When she'd finished her lengthy phone conversation, she acknowledged our presence but actually, wasn't of great help. However, finding her had the added bonus of finding the small coffee alcove in that area too..somewhere where we could have enjoyed an early morning refreshment had we but known it was there!

All of this counts towards the three star rating, which is perhaps a llittle hard, but bearing in mind the other Sofitels we have enojyed over the last few months, the Philadelphia property suffers in comparison. Using the same standards on which to base the rating, then clearly a fourth star isn't really deserved. However, the location is very good indeed and a comfortable and well made bed goes a long way to making up for the shortcomings, IMHO.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 14, 2013
Dear elegantraveller,

Thank you very much for your great feedback and for being such a loyal guest of Sofitel. I am very pleased to hear that you enjoyed several aspects of your stay at Sofitel Philadelphia such as our great location and unique So-Beds which we have always been known for.

We are continually making updates to our hotel to keep our services and amenities at a high level and are currently in the process of making several upgrades to our rooms. I look forward to welcoming you back to Sofitel Philadelphia in the near future to enjoy them.

Sincere Regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philadelphia Hotel

Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Philadelphia
#5 Romantic Hotel in Philadelphia
#6 Business Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
#9 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Philadelphia Hotel 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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