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“Perfect Center City Hotel” 5 of 5 stars
Review of Sofitel Philadelphia Hotel

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Sofitel Philadelphia Hotel
4.5 of 5 Hotel   |   120 South 17th Street, (City Center West), Philadelphia, PA 19103 (City Center West)   |  
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Ranked #8 of 84 hotels in Philadelphia
GreenLeadersBronze level
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
“Perfect Center City Hotel”
5 of 5 stars Reviewed December 29, 2012

I've stayed at Sofitel Philadelphia several times a year for the last 10 years, and every visit is perfect. Besides having a very convenient location in Center City, one of the hotel's strongest points is their service. The staff are friendly, helpful and welcoming. Long-time staff remember long-time guests. Women traveling alone always feel safe. And if that isn't enough, Sofitel is one of the very few hotels that serves loose-leaf tea! Coffee drinkers will appreciate the coffee, too.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 7, 2013
Cher Barbara S,

Thank you so much for your loyalty to Sofitel Philadelphia and for your great comments! As a return guest I hope that you are taking advantage of our great privileged guest program, LeClub. Please find more information on Sofitel.com or reach out to any of our ambassadors. We are looking forward to welcoming you back for another 10 years!

Warmest Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Edinburgh, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 28, 2012

We spent a week over Christmas at the Sofitel while visiting family in Philadelphia. It was a great choice.

The staff are friendly and very helpful. Rooms are spacious and the beds exceptionally comfortable. Bathroom amenities are good and there is a very effective hairdryer.

The nightly turn down replenishing the bottled water, tea and coffee is a lovely touch and the complimentary apples and pastries in the morning are a real bonus.

The location couldn't be better for shopping and restaurants.

Some of the decor is getting a little tired but it made no difference to our experience of the hotel.

When next visiting Philly we would definitely return to the Sofitel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 7, 2013
Dear BethR,

Thank you for choosing to stay with Sofitel while visiting family over Christmas. We are very glad to hear that you enjoyed our great amenities and that they made your experience with us comfortable and memorable. We are very glad that you took advantage of our luxury coffee station in the morning. We look forward to welcoming you back to Sofitel for your next visit to Philly and hope that you will have the opportunity to try our great breakfast in Chez Colette.

Warm Regards,

Vincent Vienne
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 27, 2012

Truly one of the best hotel experiences i have ever had. The Sofitel was very accommodating and a breath of fresh air when compared to the Marriots and Raddisons. Will definitely stay at this hotel again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 7, 2013
Dear maverickd,

Thank you for your wonderful review of your stay with us. We are delighted that our hotel culture was able to give you a special, unique experience that you felt differs from other hotels. We look forward to continuing to exceed your expectations for your future stays.

Merci,

Vincent Vienne
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Wilmington, Delaware, USA
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 27, 2012

Convenient center city location. Many top restaurants and great shopping are within walking distance. Package included parking and full breakfast, so it was a great value. This is our "go to" hotel in Philly.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 7, 2013
Dear KSEBKL,

Thank you for your great review. I am very glad to hear that you enjoyed our great center city location and was able to take advantage of the great restaurants and shopping that is all walking distance to our hotel. We are delighted to be your “go to” hotel in Philly and hope that you will continue to use the great packages that we have available to our guests.

Sincere regards,

Vincent Vienne
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Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 27, 2012 via mobile

Situated just a few blocks from famous Rittenhouse square and a 10 minute taxi ride to the historic district it is nice and clean place to stay. The Sofitel is in the heart of the city and nearby many very good restaurants. The rooms are nothing special, but they are clean, comfortable beds an quiet. Service in the hotel is so so, don't expect to be pampered.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 7, 2013
Cher Road_warriorXTRM,

Thank you very much for choosing Sofitel for your recent stay in Philadelphia. I’m very glad to hear that you enjoyed our great Rittenhouse square location with all of the great restaurants within walking distance and the historic district close by. We look forward to welcoming you back to Sofitel Philadelphia again soon to try our restaurant, Liberte, with its French inspired menu.

Warm regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mickleton, New Jersey, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2012

We stayed at the Philadelphia Sofitel for the first time Dec 21st 2012 to celebrate my wife's birthday and we were very impressed. The room, a Prestige Suite was very reasonably priced and more elbow room than most luxury hotels in the city. All personnel we very courteous and the room was very clean. Room service was also equal or better than the best in the city. The food was well prepared and promptly presented. Sofitel is now our new go to place when staying in the city.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, January 7, 2013
Cher SteveW568,

Thank you for celebrating your wife’s birthday at Sofitel Philadelphia! I am very glad to hear that you were able to indulge and order through room service, and as your new go to place when staying in the city, I look forward to welcoming you back again to try our menu in Liberte as well.

Warm regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Philadelphia Hotel

Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel
Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Philadelphia
#5 Family Hotel in Philadelphia
#5 Green Hotel in Philadelphia
#6 Business Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Philadelphia Hotel 4.5*
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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