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“Wouldn't Stay Anywhere Else in Philly!” 5 of 5 stars
Review of Sofitel Philadelphia Hotel

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Sofitel Philadelphia Hotel
4.0 of 5 Hotel   |   120 South 17th Street, (City Center West), Philadelphia, PA 19103 (City Center West)   |  
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Ranked #8 of 82 hotels in Philadelphia
GreenLeadersBronze level
Austin, TX
1 review
2 helpful votes 2 helpful votes
“Wouldn't Stay Anywhere Else in Philly!”
5 of 5 stars Reviewed December 10, 2012

Stayed two nights at the Sofitel in Philadelphia in early December - this was my third time to stay at this lovely hotel. I simply would not want to stay anywhere else when visiting Philadelphia. The hotel is beautiful, in a fabulous location but, most importantly - the staff at this hotel, from the front door to the front desk to the housekeeping staff to the restaurant/bar staff -- are all ultimate professionals who know how to make you feel very, very special. I always feel so pampered when I stay at the Sofitel and highly recommend it!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, December 12, 2012
Bonjour,

Thank you for your comments. We are delighted that we have become a favorite hotel of yours when staying in Philadelphia and that our staff has been able to make your stays with us very memorable. We are very pleased that you enjoy our great downtown location and we look forward to welcoming you back to Sofitel Philadelphia again in the near future.

Regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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English first
New Jersey
Top Contributor
87 reviews 87 reviews
87 hotel reviews
Reviews in 80 cities Reviews in 80 cities
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed December 9, 2012

Sofitel is centrally located approximately two blocks from Rittenhouse Square. The ADA accessible junior suite was comprised of a large bedroom and separate sitting area. Total living space was 400 square feet. The bedroom was furnished with a king bed, wall mounted night stands, chair and a large flat panel TV was affixed to the wall. The bed was outfitted with quality linens and the pillows were especially comfortable. The large bathroom had a single basin vanity and walk in shower. A complete range of Hermes toiletries was provided. Bath linens were of premium quality.
The sitting area was furnished with a couch, coffee table, large desk with chair, occasion chair and credenza with a large flat panel TV on top. The contemporary décor was finished with a large checkered pattern soft gold colored wall paper. The furnishings showed some nicks, dings and signs of wear and tear. The foyer wall was fixtured with built in closet and armoire. There was more than ample storage space. A Keurig single service coffee maker and complimentary bottled water were provided. The rate for the Saturday night stay was $253.44 inclusive of taxes and fees. Valet parking was $40.00
The hotel has limited common areas. A cocktail lounge is located in the lobby across from the front desk. Complimentary coffee and tea are served just off the lobby in the morning. The restaurant’s dining facility is a French bistro, Chez Collette. An ala carte menu and a buffet provided the morning fare. I booked a special breakfast rate of $17.00 per person when making the reservation; however, after considerable dialogue with the desk clerk concerning whether or not we dined at the buffet (which we did) or ala carte, that rate was voided and replaced with a charge of $47.33. I didn’t notice this until after we left. I don’t know if this was due to incompetence or pettiness; however, it left me with a negative impression. It secured the hotel a spot on the “never repeat stay” list! Service in the restaurant was polarized. The waiter could not have been more professional, attentive and pleasant. The cook at the buffet omelet station came with serious attitude.
Cochon in Queen Village is a quality dining option.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, December 11, 2012
Bonjour,

Thank you for taking the time to share your detailed comments concerning your stay at the Sofitel Philadelphia. I am glad to hear you enjoyed the Hermes amenities we provide, location and your interactions with the breakfast waiter!
We strive for all of our guests to have a great experience when staying with us, I am sorry for the confusion with billing and your experience with the omelet cook. If your concerns with billing were not resolved to your satisfaction, please reach out to me directly. I look forward to the opportunity to do better next time.

Sincere Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 6, 2012

Stayed here for our anniversary and had a great experience. We were upgraded and given a junior suite which was very spacious and clean. The bathroom was large with a separate tub and great amenities. The living space was large, but my only complaint is that the decor (i.e. furniture) was very dated and was in dire need of some TLC.

Overall though, a great stay for the price and couldn’t have asked for a better hotel and staff.

Room Tip: High floor reccomended as the noise form a wedding or event could even be heard from our 12th floor...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, December 7, 2012
Bonjour,

Thank you for your comments. We are delighted that you choose us to celebrate your anniversary with us and that our staff was able to make your stay memorable. We are very pleased that you enjoyed our large Junior Suite, large bathroom with separate tub, and our luxury bath amenities. Your feedback is extremely important as it enables us to constantly improve our hotel. We are looking forward to room upgrades which are due in the very near future. We look forward to welcoming you back to Sofitel Philadelphia in the future to enjoy our new room upgrades.

Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Egypt
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2012

I stayed there for one night, I shared a room with a friend, and it was luxurious, 2 big beds,and the bathroom is big with a shower cabinet and a bathtub. The room has a cool TV, with a nice window viewing tall building of Philly, good view to wake up to!

I advise you to eat at the french restaurant of the hotel, deliciousness.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, December 6, 2012
Bonjour,

Thank you for your comments. We are delighted that you and your friend had such a great stay with us. We are very pleased that you enjoyed our large rooms and bathrooms, amenities, view of downtown, our French inspired fair in Liberte, and that our staff was able to make your stay luxurious and memorable. We look forward to welcoming you back to Sofitel Philadelphia again in the future.

Regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, CT
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2012

The rooms are amazingly beautiful, cozy, elaborately decorated and tastefully appointed in a contemporary/modern design. I am not easily impressed but this was as nice as any hotel I've been to in recent memory and I was indeed impressed. The bathroom was elegant, spacious and very well lit. The room had many options for lighting from business bright to mood casual. My room was exceptionally clean and in like new condition. The bed was very comfortable with real down/feather pillows which I prefer. Overall I just can not say enough good things about this hotel. The staff was very friendly and helpful as well. I stayed for business so I can not actually recall what it cost because I just expensed it, but I don't think it was extraordinarily expensive if I recall correctly. Two thumbs up big for this hotel! Go there, you won't be disappointed!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, December 6, 2012
Bonjour,

Thank you for your comments. We are delighted that you had such a pleasant stay with us and that you were impressed with our modern yet cozy design. We are very pleased that you enjoyed our spacious room and bathrooms, unique So-Bed and bedding, and that our staff was able to make your stay with us a memorable one. We look forward to welcoming you back to Sofitel Philadelphia again in the future.

Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarau, Switzerland
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 4, 2012

I really enjoyed everything about my recent stay in the sofitel hotel. The employees were very friendly and helpful. My room was large and clean. A great choice, if you're looking for a place to stay in Philadelphia.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, December 6, 2012
Bonjour,

Thank you for your comments. We are delighted that you had such a great stay with us during your trip. We are very pleased that you enjoyed our large rooms and that our staff was able to make your stay memorable. We look forward to welcoming you back to Sofitel Philadelphia again in the future.

Regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, NY
2 reviews
5 of 5 stars Reviewed December 3, 2012

This is hands down the nicest hotel I have ever stayed in in Philly, perhaps even anywhere when you take into account the cleanliness, staff attention, etc. This is an immaculately clean hotel, there are awesome amenities in your room (including a keurig coffee maker!!) and an incredibly helpful staff. The hotel has a great location as well - I was able to walk to all of my business appointments and to an event at the Comcast Center. I got a great deal at a discount travel site and really cannot recommend this place enough.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, December 6, 2012
Bonjour,

Thank you for your comments. We are delighted that you had such a wonderful stay with us and that you named us the nicest hotel you have ever stayed in. We are very pleased that you enjoyed our room amenities including the Keurig coffee maker, our great downtown location, and that our staff was able to make your stay memorable. We look forward to welcoming you back to Sofitel Philadelphia again in the future.

Regards,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Philadelphia Hotel

Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Philadelphia
#6 Romantic Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
#7 Green Hotel in Philadelphia
#7 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Philadelphia Hotel 4*
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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