Rooms are very comfortable and really nice design. Hotel is very well located and staff is extremely nice and helpful. Since my plans changed mid way through my planned stay, the front desk crew was very flexible with reservations and dealt really well with modifications to my reservations. Couldnt have been better!

Wanted to thank Alex at the front desk for excellent guest service. I had been traveling for 5 weeks in Nepal before flying to Philadelphia for a wedding. I was weary, and needed some extra help. He did everything possible.

We (my husband, myself, and our twin infants and two year old) all stayed at the Philadelphia Sofitel last weekend, immediately after Hurricane Sandy displaced us from Long Island. We arrived late (10:30pm) on Friday night, cold, exhausted from living a week without power in the near freezing temperatures and relieved that we had enough fuel to allow our trip to Philadelphia. We were greeted warmly and all of our bags (about 10 bags filled with clothing food and baby formula) were taken in for us. The front desk staff (especially Nick) were so kind, quickly checked us in, entertained our two year old and although they gave us a lovely and quite large standard "luxury" room equipped with two cribs for our infants, Nick indicated that he would try and move us into a suite by the next day. We had our first comfortable and warm sleep and shower in a week and then without prompting or asking, Nick called us the following day and offered us a suite. We were delighted and it gave us plenty of space for the kids and our stuff! We had a lovely time escaping the Long Island Sandy mess and the Sofitel's delightful staff, wonderful prices and terrific accommodations were perfection. I know Philly well (I grew up there and was married at another luxury hotel in center city), but I must say that I had no idea what a gem the Sofitel was! Kudos to the hotel management and wonderful staff - thank you for raising our spirits and making our stay so enjoyable!!!!

For someone who travels frequently, to actually enjoy another overnight trip means something extraordinary. The Sofitel provides one of the most comfortable beds I've slept in (next to my own). Large, well appointed bath & shower, L'Ocittane products, and great customer service round out a perfect stay. The food (and especially the coffee) in the restaurant are delish, and the service there is superb as well. Just watch the curb when you pull in front of the hotel - I did a number on my wheel. :(