Recently traveled for a weekend getaway to the City of Brotherly Love with a friend and family. We were staying in two different hotels so I was able to see how the Philadelphia Downtown Marriott compared to the Ritz-Carlton Philadelphia (10 minute walk between). I did read the reviews for the Ritz-Carlton but decided to keep an open mind and utilized the Amex Fine Hotels & Resort program. Readers be warned.
When we arrived we sat in our car waiting for the doormen to aknowledge us. My parents and friend were unloading the luggage and I hopped out asking the bellman if he's working today. We gathered our luggage and made it up the steps on our own. At check-in I was recognized as a Gold Elite Member and that my stay was booked under the Fine Hotels and Resort program. We did arrive early and were able to access our room around 1:00 p.m. We did not have a room with a view but did have a larger double/double and bath. Overall, the furnishings in the room have seen better days. The ottoman had visual wear as did the carpeting and furniture. The bathroom was updated and had a separate shower, bath tub area. There was a separate door for the toilet which works out well if you are traveling with others who need to use the bathroom. The large mirror outside the bathroom did not have access to an outlet so we needed to do our hair in the bathroom. Overall, furnishings and interior are very dated. Time to refresh to maintain luxory standards.
Location is good. Short walk to historic area as well as Rittenhouse Square. Plenty of dining options in walking distance as well as bars.
When we went to the Philadelphia Downtown Marriott I was pleased with the room and location. This room was on the top floor (23rd) and had a view of City Hall and Market Street. The room was a deluxe king and was adequate for two. The bathroom was nicely appointed and not oversized but what one would expect in any city. The furnishings and interior were modern and appeared in good condition as compared to the Ritz across the way.
On Saturday night, we sat in the lounge at the Ritz and enjoyed a late night drink and watched the wedding parties come and go. The vibe is young and hip and is a good place to sit and relax. They do serve small plates and light fare if you want to grab a late snack and drink. The service was spotty. We watched a couple come and sit on a lounger for more than 15 minutes and eventually the just got up and left. If you're not in a hurry and are looking for a place to sit and hang with friends or an intimate spot the lobby lounge may be worth the visit. Before we went to our rooms, we did advise the front desk that we'd be taking full advantage of the Amex Fine Hotels & Resort late check-out (4 p.m.) amenity and the front desk staff member made a notation on our room.
On Sunday morning we all enjoyed the buffet breakfast. Ian, the chef at the omelet bar, was very accommodating and an asset to the Ritz. He greeted each guest with a smile and made sure everyone found what they wanted. He even gave us some great sightseeing tips!!! Our server stopped back as well to ensure our hot beverages were adequate and we were content. My parents enjoyed the brunch dining experience. Ian even convinced my dad to try lox!
When we called down for our car in advance, we ended up standing outside waiting more that 30 minutes for our car from the valet. Apparently the wedding guests in the hotel all departed at the same time causing retrieval delays. The parking garage is off-site and is managed by an independent vendor. This of course was cutting into our museum time but we enjoyed the beautiful sun and view of city hall. After visiting the Philadelphia Museum of Art, we returned to the hotel and our keys did not work to our room. I asked the housekeeper to let us in to retrieve our luggage and reminded her we had a 4 p.m. late check-out. We asked the valet to leave the car parked in front of the hotel so that we didn't have to wait for the car again and he agreed.
At the time of check-out, my charges and bill was completely wrong. We were never credited for the lounge charges, complimentary breakfast for two guests, and remaining food credit. The front desk representative took more than 20 minutes to calculate and re-calculate the bill while my parents sat in the car with my friend. Once he thought it was resolved, I immediately noticed 2 overnight valet charges. He had to edit the bill again. Eventually my friend came to see what was taking me so long to check-out. Fortunately I had no time constraints but must say I've never had a problem with other Fine Hotel & Resort properties. Typically they have this done and right before the guest arrives.
Overall, I had an okay experience. I probably would opt to stay elsewhere because I don't feel the Ritz-Carlton was at a luxury level. I'd probably save on the room rate and stay at the Marriott Downtown Philadelphia and go to the Ritz for breakfast.
- Official Description (provided by the hotel):
- Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Marriott, Hotels.com, Expedia, HotelTravel.com, BookIt.com, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your The Ritz-Carlton, Philadelphia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz-Carlton Philadelphia Hotel Philadelphia
- Philadelphia Ritz Carlton
- Ritz Philadelphia