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“Big improvement compared to last year” 4 of 5 stars
Review of The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102   |  
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Ranked #36 of 82 hotels in Philadelphia
Top Contributor
332 reviews 332 reviews
80 hotel reviews
Reviews in 134 cities Reviews in 134 cities
99 helpful votes 99 helpful votes
“Big improvement compared to last year”
4 of 5 stars Reviewed April 3, 2013 via mobile

I usually stay here annually and have found my service is much better than last year. Friendliness and helpfulness of the staff is markedly improved It is a Ritz after all. It should be a superior experience. This property is improving for sure.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Saint Louis, Missouri
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 30, 2013

There are not enough good things to say about this hotel. It will be remembered as one of our favorite hotels of all time.
The location is phenomenal. You are right in the center of the city though so you will hear street noise.
The staff is amazingly helpful as always with a Ritz.
The champagne at check-in and the little toy basket for kids to pick from make this place stand out.
The rooms are small but comfortable.
The lobby and bar are gorgeous but of course quite pricey.
If you're looking for a glamorous night in a prime location, this is it.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Allentown,PA
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 27, 2013

We love the Ritz and had heard great reviews on this one in particular. So maybe we had higher expectations for this Ritz Carlton Philadelphia location.

We booked club level for the weekend. Arrival was great - the staff was super friendly and helpful.

Our room was on the 24th floor right next to the bank of 6 elevators - it was reasonable quiet - however one evening we were awoken several times by noise in the lobby. The room itself was spacious - but felt lacked intriguing decor - nor was the bed as comfortable as other properties we have visited. There was no coffee/tea machine in the room - there was no mini bar and the main telephone did not work. Since the hotel was at 100% there were no other rooms to move into. The bathroom itself was very nice.

Having visited the club level every time we check into the Ritz - we were excited for the goodies offered with this level of service. The club room itself is spectacular. But I feel this is what you are paying for. The food itself was so so - nothing to write home about. This was a huge downer for this location. We would have expected more - especially since Philadelphia is such a "foodie" town. I would have thought the chefs would have done a little more to impress for the price.

The gym was very small and when we went to work out - it was packed...with no view and older equipment.

Had a 50 minute massage which was great. Enjoyed this part of the stay!

Overall the architecture of the main building is amazing and should be checked out no matter what - even for a cocktail in the lobby. Would I book here again - I don't know...

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brasilia, DF
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 24, 2013

Centrally located and surrounded by a lot of restaurant options, this hotel is very beautiful. The sumptuous architecture of this old historic building is really amazing and the lobby is simply astonishing.
The staff is very professional and smiles are always on their face.
Our guest room was nicely decorated with luxury linens, a lovely bathroom all done in marble, with a separate toilet/shower area (no tub in our room), fridge and coffee/tea facilities. The room was smaller than expected and the double beds were really SMALL. We had booked a suite for our family of 4 and we felt a lack of comfort.
Internet was another downfall as it hardly worked from my suite, even though we had paid for it. The free wifi only worked well in the lobby. (thanks for refunding our money)
We felt very uncomfortable when arriving in the hotel, after a tiring shopping day, with lots of bags, and there was an Oscar red carpet scene in the lobby in front of us. We didn't know it, but there was a dress-to-impress party in the lobby, including a fashion presentation by Saks Fifth Avenue and the guests were watching The Academy Awards broadcast projected on big screens. It is a big event in Philly and we didn't know anything about it.
All in all, at least I could take advantage of the gym room, it was very nice.

Room Tip: Mind the size of the room/bed if you'll book a room for more than 2 people.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Philadelphia, Pennsylvania
Top Contributor
96 reviews 96 reviews
62 hotel reviews
Reviews in 49 cities Reviews in 49 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 18, 2013

Stayed here recently in what seemed to be an upgraded room. The room was very large and had a nice bathroom with tub and separate shower. The staff was warm, friendly and accommodating. Definitely visit the bar while there!

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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colts neck, nj
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

It's a ritz carlton so service is the priority.

People engage you, open doors, walk you to where you need to go. Typical ritz Carlton.

The location is great . Walk outside and go to the right and lots of restaurants to choose from.

Extremely satisfied will stay again. A better experience than the four seasons in my opinion.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

We had a business meeting at the hotel and stayed overnight. The entry is beautiful with the high ceilings and columns of the glorious classic city commercial bank it used to be with a lounge at the center. The music, vibe and lighting is a bit more suited for a W Hotel than a Ritz. The service was very helpful all around, not quite the perfection of the Ritz of old, but very good by any standard. The rooms were very nice, clean and comfortable. (The fact they charge for wifi Internet remains an annoying relic as all Ritz do). The service of the meeting room where we met for the day was exceptional. The workout room was small, poorly outfitted with cheap equipment, the one surprising negative of the hotel.
Overall a very nice stay and a great location.

Stayed February 2013, traveled on business
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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Philadelphia
#16 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#31 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Official Description (provided by the hotel):
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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